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  • August 13, 2021 at 11:01 pm #1316684
    viedu

    The option for “Alternate Menu for Mobile” under Main Menu in Theme options is no longer injecting the menu selected. It does not inject any menu. No menu is displayed in mobile view; when I inspect the page, no code is being injected. Only way it displays a menu is if I select the option “Do not use an alternate menu for mobile”. Please send help!

    Theme Version: 4.8.5
    Plugins:
    Accordions by PickPlugins
    All In One WP Security
    Classic Editor
    Complete Open Graph
    Google Tag Manager for WordPress
    GTranslate
    HandL UTM Grabber
    Meks Easy Ads Widget
    Ninja Tables Pro
    Optimus
    Responsive Menu Pro
    Save with keyboard
    Simple clone widget
    Stream
    SVG Support
    WordPress Importer
    WordPress RSS Feed Retriever
    Yoast Duplicate Post
    Yoast SEO

    • This topic was modified 3 years, 4 months ago by viedu.
    August 16, 2021 at 5:02 am #1316873
    Rikard

    Hey VIEDU,

    The sites you linked to are not loading on my end, but if you are running 4.8.5, then please try updating to 4.8.6.1: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If that doesn’t help, then please include admin WordPress login details in private, so that we can have a closer look.

    Best regards,
    Rikard

    August 17, 2021 at 8:35 pm #1317203
    viedu
    This reply has been marked as private.
    August 18, 2021 at 12:53 pm #1317330
    Rikard

    Hi,

    Thanks for the details. I can’t load your site though, I posted more details in your other thread. Please let us know when or how your site can be reached.

    Best regards,
    Rikard

    August 18, 2021 at 7:44 pm #1317374
    viedu

    Hi Rikard! Below is the link again just for records:

    August 20, 2021 at 5:29 am #1317555
    Rikard

    Hi,

    Thanks for the update. I still can’t load your site though, even if I use the new link you sent. I’m not sure why that is, but I’m guessing that the site is blocked for some IP ranges?

    Best regards,
    Rikard

    August 20, 2021 at 11:48 pm #1317680
    viedu

    Oh man! I talked with the client and they have unblocked IPs from Sweden… Are you in Sweden? Hopefully that works =)

    August 23, 2021 at 5:20 am #1317877
    Rikard

    Hi,

    Thanks for the update, please see private.

    Best regards,
    Rikard

    August 24, 2021 at 10:58 pm #1318185
    viedu

    Hello Rikard! Ok site shooouuuld be accessible now. Can you please try it again? Thanks for your help and persistence!

    August 26, 2021 at 9:46 am #1318415
    Rikard

    Hi,

    Thanks for the update, we can access your site now. First off, could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try activating your parent theme, to see if that changes anything. Also please try disabling all plugins, if the two previous methods should not yield any positive results.

    Best regards,
    Rikard

    August 26, 2021 at 9:38 pm #1318512
    viedu

    Hey Rikard! That’s good news! So strange enough, the site is in fact updated to 4.8.6.2 but for some reason the backend does not display so. We went through the updating process but it’s still showing as 4.8.5. Have you run into this before?? But with that said, it has not fixed the mobile display issue. We have also activated the parent theme AND gone through the plugin disabling steps. No positive results from that.

    August 29, 2021 at 6:15 am #1318806
    Rikard

    Hi,

    Thanks for the update. I’ve never heard of that happening before, but I do see the update showing up if you select to check manually under Enfold->Theme Update. Please try updating the theme from there.

    Best regards,
    Rikard

    September 1, 2021 at 4:16 am #1319265
    viedu

    Hi Rikard!

    The theme is now updated to 4.8.6.2. The issue is till happening, mobile menu does not show up =/

    September 2, 2021 at 1:33 pm #1319509
    Rikard

    Hi,

    Thanks for the update. The mobile menu works fine when the parent theme is active, which means that the problem is coming from your child theme. Please try removing helper-main-menu.php from your child theme. If you still need to override that file, then copy the content from the parent theme file into your child, then implement the necessary overrides again after that.

    Best regards,
    Rikard

    September 17, 2021 at 12:36 am #1321288
    viedu

    Thank you so much for your help! The issue was resolved =)

    September 18, 2021 at 6:34 am #1321437
    Rikard

    Hi,

    Great, I’m glad to hear that thing are working as they should now. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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