All good except one page is not loading

Hey Schwarzwaldmaedel,

Sorry for the late reply and for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.6.3.1) to see if that helps please? The update to 4.6.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

After you have updated then try to activate the Classic Editor in the main page of the theme options.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for the update. I do see a javascript errors on the page but I can’t say for sure exactly what is causing it. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

No I can’t see any login details in this thread, pleas post them in private and make sure to write something in the public box as well before you post it.

Best regards,
Rikard

Hi Sandra,

Thanks for that, though the details are not working. Please check and verify.

FEHLER: Das Passwort, das du für den Benutzernamen Kriesi eingegeben hast, ist nicht korrekt. Passwort vergessen?

Best regards,
Rikard

Hi,

Thanks for that, login details are working now. I can’t see anything strange with your content though. Could you try to enable debug mode in order to see builder shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, then copy all the shortcodes to a new page to see if that makes any difference please?

Best regards,
Rikard

Hi Sandra,

Thanks for the update. So you’re saying that if a contact form element is added to the page in private then it will stop loading on the backend? Do you mind if we try so that we can reproduce it? Also, is it ok if we remove some unnecessary html markup in your content to check if that might be the problem?

Best regards,
Rikard

Hi,

Sorry for the late reply. I cleaned up the html markup in your content and added a contact form to the bottom of the page and everything seems to be working as it should. Could you have a look at the page in question so that it’s working fine on your end too please?

Best regards,
Rikard

Hi,

Thanks for the update. I’m not sure why it wouldn’t work with all the elements to be honest with you, does it work if you put only that form on a new page without any other content? If not then maybe you could try to use a dedicated form plugin to see if that works better for you?

Best regards,
Rikard

Hi Sandra,

Thanks for the update and sorry again for the problem. Let’s hope using a plugin will work out better, if not then please let us know here.

Best regards,
Rikard