Viewing 15 posts - 1 through 15 (of 15 total)
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    Posts
  • October 7, 2019 at 9:21 pm #1145913
    Stefan

    im Theme Update wird mir angezeigt, das ich die letzte Version 4.5.3 installiert hätte und das es kein Update gibt.
    Bei Themeforest sehe ich aber bereits eine Version 4.6
    Die Abfrage über den Private Token funktioniert.

    Nebenbei sind mir leider meine definierten Schriftarten im CSS gestern verloren gegangen.

    October 8, 2019 at 6:34 am #1146019
    Rikard

    Hallo Stefan,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    LG,
    Rikard

    October 8, 2019 at 9:22 am #1146072
    Stefan
    This reply has been marked as private.
    October 8, 2019 at 10:07 am #1146089
    Yigit

    Hi,

    Can we try de-activating all active plugins for testing purposes?

    Cheers!
    Yigit

    October 8, 2019 at 10:45 am #1146095
    Stefan
    This reply has been marked as private.
    October 10, 2019 at 11:40 am #1146827
    Stefan
    This reply has been marked as private.
    October 11, 2019 at 8:15 pm #1147237
    Victoria

    Hi Stefan,

    Please deactivate all your caching plugins and see if the issue persists.

    Best regards,
    Victoria

    October 13, 2019 at 7:55 pm #1147601
    Stefan
    This reply has been marked as private.
    October 15, 2019 at 10:07 pm #1148223
    Stefan
    This reply has been marked as private.
    October 16, 2019 at 8:43 am #1148332
    Nikko

    Hi Stefan,

    We apologize for the delayed response.
    Even clearing the transients doesn’t help on your site.
    Unfortunately, not all Server environments are able to make use of the auto-update feature provided by ThemeForest :(
    The only option we could suggest is to update/re-install the theme manually via FTP or cPanel.

    Best regards,
    Nikko

    October 30, 2019 at 5:42 pm #1152434
    Stefan
    This reply has been marked as private.
    October 30, 2019 at 6:18 pm #1152445
    Yigit

    Hi,

    Please contact your hosting provider and ask them to whitelist api.envato.com. They might be blocking it for security reasons.

    Best regards,
    Yigit

    October 30, 2019 at 6:47 pm #1152460
    Stefan
    This reply has been marked as private.
    October 31, 2019 at 7:07 pm #1152828
    Stefan
    This reply has been marked as private.
    November 7, 2019 at 7:20 pm #1154719
    Basilis

    Hi,

    This cant be us, we do not have a way to do this. You need to check this a lot more maybe something as a hacking attempt.

    Best regards,
    Basilis

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