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Hello,
I compared a lot the different themes and so far I regret to have picked Enfold … 48h to import a demo and it’s still not working. It’s just the beggining.
I’m running on OVH.
Phpinfo gives : max_input_time -1 -1
-1 means infinite.
But anyway, I have the cURL error 28: Connection timed out after 10001 seconds”.I try the manual importe, same issue.
I check the support posts, try different thing such as Installing Xampp, import locally then duplicate the WP (ALL OF that for a demo import ……)
And guess what ? I have now this error on the local wordpress instance :
Download of files for demo Agency – Enfold Parallax Demo didn’t work!
You might want to try reloading the page and then try again.What else do I have to try again just to get started with your theme ??
Kind regards,
Hey aryus96,
Sorry that you are having troubles, but OVH disables the set_time_limit() function and will not enable it for their customers, this function is used by WordPress so that imports will not time out.
This is not the same as max_input_time, OVH is the only host that we have seen do this, often OVH users move to a webhost that gives them full control.
If you are unable to do this try importing your demo on a localhost install and use the Duplicator plugin to migrate/clone it to your OVH host, I believe this will work.
You could also try the manually import a theme demo method, but typically for OVH the import still times out.Best regards,
MikeThank you for the quick support Mike.
I had to activate other options into PHP settings of Xampp and then when I imported with updraft, it didn’t work, it did work with Duplicator, but if you don’t have the pro version, you have to do extra steps.
Please consider on your roadmap to reshape the demo import functionality as it seems that it’s too much based on php settings and many people have the issue.
Coming from BeTheme, it was a very bad user experience for me so far to migrate to Enfold and encounter such difficulties at first use. I shouldn’t go through all of this for a theme that I paid.
I hope the experience using your theme will be better now that I have it installed, I’m scared of the multilingual support to be honest now ….
Hi,
Thanks for your feedback and glad to hear that you have this sorted out now.
Enfold uses the WordPress import function for the demos to remain consistent with the WordPress roadmap, unfortunately, we don’t have control over servers that disable basic functions.
I hope that we can continue to help you and thank you for using Enfold.Best regards,
Mike
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