Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 15, 2021 at 4:56 am #1300455
    mattAtRyve

    Hi There,

    Couldn’t find a previously created thread on this one. I have an existing site with the Enfold theme that hadn’t been updated in sometime. The Advanced Page Builder when editing a page shows a bunch of text / short code above the Avia Layout Builder that doesn’t seem to impact the view of the site. Not sure how to get rid of this, as its confusing for the customer.

    The site has now been updated fully to the latest available theme, WordPress and Plugin versions. Have also tested with all plugins disabled with no difference.

    May 17, 2021 at 11:51 am #1300695
    Rikard

    Hey mattAtRyve,

    Could you try updating the theme to the latest version (4.8.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If that doesn’t help, then please include admin WordPress login details in private, so that we can have a closer look.

    Best regards,
    Rikard

    May 17, 2021 at 12:49 pm #1300714
    mattAtRyve

    Thanks Rikard, already at the latest version (4.8.2), upgraded before logging the thread. Details in the private content section, thanks.

    May 18, 2021 at 11:13 am #1300939
    Rikard

    Hi,

    Thanks for the login details. I can’t see any problems on the pages in private, on which page are you having this problem?

    Best regards,
    Rikard

    May 18, 2021 at 12:38 pm #1300977
    mattAtRyve

    Hi Rikard,

    Thanks for the reply. I am seeing the shortcode at the top of all pages. I’ve created a quick video in the private section for your reference – should this be visible?

    Cheers,
    Matt

    May 19, 2021 at 11:58 am #1301176
    Rikard

    Hi Matt,

    Thanks for the video, I can’t reproduce the problem on my end though. Could you try using a different browser, or try logging in with the account you provided us with instead, to see if that helps please?

    Best regards,
    Rikard

    May 25, 2021 at 1:04 pm #1302217
    mattAtRyve

    Hi Rikard,

    Thanks for that, apologies for the delay. I created a new account and the issue has subsided. Perhaps its a bug with that account, or some customisation the previous web admin did.

    Thanks for your help.

    Cheers,
    Matt

    May 27, 2021 at 6:11 am #1302522
    Rikard

    Hi Matt,

    Great, I’m glad to hear that it’s working with the new account. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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