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Hello,
We are experiencing some issues with our site (URL in private section).
On certain pages, when entering edit mode, everything will load except the ALE content. The spinning wheel spins up as if loading the content but never finishes; no blocks ever appear and thus nothing can be edited.
This happens on two pages that we know of, and they happen to be relatively content-heavy pages that are changed frequently.
Would you have any idea on why this is happening?
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Thanks,Hey Commun-IT,
Sorry for the problem, I see the same thing on my end. First off, could you try updating the theme to the latest version (4.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
If that doesn’t help then you can try to activate debug mode in order to see builder shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, then you can try to copy the shortcodes to a new page to see if that makes any difference.
The problem I see on the pages you linked to is that you are getting a 404 error on the admin-ajax.php WordPress file. Why that is I can’t say for sure unfortunately. Maybe you have some sort of special content on these pages?
Best regards,
RikardWe are running the latest version.
A run through the Shortcode Parser found some shortcode errors – Missing closing tag [/av_team_member] at certain points. I fixed these manually (in the code) and the page now displays with the desired changes but the advanced layout editor is still a spinning wheel.
I tried copying shortcodes to a new page. After a certain number of blocks, the Team Member block, when edited, would lose the Team Member icon and bug out. After saving the post the spinning wheel would come back again. Again, manually updating the code was the only way to edit the page.
What could be causing an admin-ajax error? A Plugin conflict? We have no special content on those pages other than images and team member blocks.
Thanks
Update: The page is editable with no hangs on the French version of the post.
The Shortcode parser shows the same errors ( Missing closing tag [/av_team_member] ) but the page works fine. So the shortcodes are not the issue.
Hi,
I deleted your Classic editor plugin and chose to use WP Classic editor in Enfold theme options instead. You do not need to use additional plugin for that.
I copied shortcodes and created pages on my local installation but shortcodes from both pages load fine on my installation. Could you please try de-activating all active plugins and check if that helps?
Best regards,
Yigit
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