Viewing 4 posts - 1 through 4 (of 4 total)
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  • February 5, 2022 at 6:14 am #1339000
    schoenma

    Good afternoon,

    I have encountered a recent issue with the Advanced Layout Builder.

    To attempt to fix the issue:

    1. Deactivated plugins;
    2. Updated the theme;
    3. Cleared the cache;
    4. Updated PHP version;
    5. Reinstalled theme; and
    6. Deactived and reactived plugins, etc.

    In relation to this, I was directed to create a new thread.

    Nick

    February 5, 2022 at 10:04 am #1339010
    Rikard

    Hi Nick,

    Thanks for the login details. I checked your home page and a few other pages, but the layout builder seems to be working as it should on all of them. Is this happening on a particular page only maybe?

    Best regards,
    Rikard

    February 6, 2022 at 4:49 am #1339130
    schoenma

    Hi Rikard,

    It seems to be new pages/posts.

    It is still occurring here: https://www.aegiscriminallaw.com.au/commercial-possession-of-dangerous-drugs/

    Kind regards,
    Nick

    February 6, 2022 at 12:22 pm #1339154
    Rikard

    Hi Nick,

    Thanks for that. I created a test page and copied the problem page content there, please see private. If I remove all instances of “include”, then the layout builder starts working again:

    This is a rare case but if typing certain words, such as “get“,”include“, “select” or “head” in Text Block element breaks it after saving, there might be a modsec rule in firewall settings causing this issue.

    This is a security measure taken by hosting providers and it is not a theme issue. You can contact your hosting providers and ask them to whitelist those words and that should fix the issue.

    https://kriesi.at/documentation/enfold/intro-to-layout-builder/#troubleshoot

    I can’t see the problem when I create a new page though.

    Best regards,
    Rikard

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