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  • November 5, 2023 at 3:59 pm #1424729
    studiovene

    My advanced layout builder is not loading – all I see is the spinning circle.
    I have followed the steps here: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#layout-builder-is-not-loading-properly
    and still have no joy. Please can you urgently assist.

    November 6, 2023 at 12:44 am #1424742
    Ismael

    Hey studiovene,

    Thank you for the inquiry.

    We may need to access the site in order to properly check the issue with the layout builder. Please provide the site URL in the private field. In the meantime, try to temporarily toggle or temporarily disable the Enfold > Performance > File Compression settings to regenerate the scripts and stylesheets.

    Best regards,
    Ismael

    November 6, 2023 at 7:59 am #1424755
    studiovene

    When I try to update Enfold settings it give me the following error:
    Saving didnt work!
    Please reload the page and try again
    Plse see private content for access info

    November 6, 2023 at 8:23 am #1424760
    Rikard

    Hi,

    Thanks for that. I’m seeing a 403 forbidden error on the file in private when trying to save the theme options. Please reach out to your hosting provider and ask why the server is not allowing that action.

    Best regards,
    Rikard

    November 6, 2023 at 9:17 am #1424769
    studiovene

    I have contacted them and they will be seeing what is going on.
    :-)

    • This reply was modified 1 year, 1 month ago by studiovene.
    November 6, 2023 at 10:31 am #1424773
    Rikard

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

    November 7, 2023 at 8:24 am #1424881
    studiovene

    It was new firewall settings. Thanks for you assistance. You can close the thread.
    :-)

    November 7, 2023 at 10:01 am #1424894
    Rikard

    Hi,

    Great, I’m glad to hear that your problem is solved. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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