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  • July 31, 2014 at 12:05 am #297960
    taylorphotowings

    I’m running into some trouble when creating new pages or portfolio items – the Advanced Layout Builder button appears in both new pages, but clicking the button has no result. Additionally, if I try to change from Visual to Text edit modes on the default entry field I get the same problem and the mode doesn’t change.

    I’ve gone ahead and updated Enfold as well as reinstalling the latest WP. No plugins enabled and still no luck. What should I do?

    July 31, 2014 at 12:11 am #297964
    Yigit

    Hi taylorphotowings!

    You can enable debugging mode to see the shortcodes on default editor. Please see – http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/
    Can you please post the link to your website? We may need a temporary admin login as well

    Best regards,
    Yigit

    • This reply was modified 10 years, 3 months ago by Yigit.
    July 31, 2014 at 1:05 am #297990
    taylorphotowings

    Both Enfold and WP are fresh and up to date. I tried debugging mode and no luck. I can apply a temp admin for you to inspect.

    http://photowings.education

    July 31, 2014 at 1:11 am #297992
    Yigit

    Hey!

    Please do so, so we can look into it. Make sure to set your post the private

    Regards,
    Yigit

    July 31, 2014 at 1:17 am #297998
    taylorphotowings
    This reply has been marked as private.
    July 31, 2014 at 1:24 am #298004
    Yigit

    Hey!

    I have created a private page called “test page” and i was able to use Advanced Layout Builder. I have also changed the position of the code in Functions.php and now debugging mode is working fine. Please review your website

    Cheers!
    Yigit

    July 31, 2014 at 1:28 am #298008
    taylorphotowings
    This reply has been marked as private.
    July 31, 2014 at 1:33 am #298011
    Yigit

    Hi!

    Which browser and OS are you using? If you have any other browser installed on your computer, please check your website on it.

    Cheers!
    Yigit

    July 31, 2014 at 1:37 am #298013
    taylorphotowings

    Strange, it looks like things are fine in Firefox. Chrome and Safari had the issue on Mac OS Mavericks, but I’ll go into Firefox for now. Thanks for your troubleshooting!

    July 31, 2014 at 1:43 am #298016
    Yigit

    Hey!

    You are welcome! I have tested your page on Chrome 36.0.1985.125 on Mavericks 10.9.4 and had no issues. If you have any extensions/plugins enabled on your chrome, that may be causing the issue as well.
    I am marking this thread as resolved for now. Let us know if you have any other questions or issues :)

    Regards,
    Yigit

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