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  • #1297178

    Hi

    Because of the pandemic, work on a client’s site has been paused for more than a year. Returning to it now, I see that the Advanced Layersliders no longer seem to work on the front-end in various browsers. The spaces they previously occupied are now just blank white – although there is underlying source code.

    Before I do a backup and full scale investigation, I wondered if there was a common issue that has already been identified and whether there’s already a known quick fix, which would be useful since it’s a live site. I’ve read through numerous pages of Layerslider problems so far on this forum, but I haven’t yet seen matching circumstances that I can follow.

    Here are the basic details:

    Website pages showing the slider problem:
    https://gotravelscotland.com (Blank slider areas at top.)

    WordPress: v5.7.1
    Enfold: v4.5.1

    The current site was built in 2018 (although it superseded a legacy one I wasn’t involved in) and all of the current site seems still to be functional apart from the two Advanced Layersliders not appearing. (In admin they still appear to work okay.)
    Because work with that client was put on hold in early 2020, I don’t know when the sliders stopped displaying.
    Neither the Enfold theme (v4.5.1), nor any plugins have been updated in that time.
    The only thing that has changed, as far as I am aware, is that GoDaddy (who the client hosts with) will have automatically updated the WordPress version (now v5.7.1) – and that is what I’m presuming will have triggered the problem.

    I’ll be planning to backup then progressively update everything as a matter of course, but naturally I’d be happier having these sliders working properly first, instead of perhaps making matters harder to troubleshoot by changing so many other factors at the same time.

    If the support team has knowledge of any quick fixes I could try first, I’d be very grateful.

    Thanks for your help!

    #1297675

    Hey ThisTime,

    Could you try updating the theme to the latest version (4.8.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    #1297808

    Hi Rikard

    Unfortunately, updating the theme to v4.8.2 doesn’t seem to have made any difference, the Layersliders are still not visible (but the underlying code still is). Note, in the Enfold “Theme Options” section, the dropdown options don’t work after that update for some reason.

    Thanks

    #1298151

    Hi,

    Thanks for the update. Could you try to delete the LayerSlider and save the page, then add it back again, to see if that helps please? Also make sure to clear the cache from, and/or disable, your caching plugin. If that doesn’t help, then please share admin WordPress login details with us in private.

    Best regards,
    Rikard

    #1298674

    Hi Rikard

    The problem now appears to be fixed.

    Deleting the LayerSlider, saving then reinstating it made no difference. (I tried this on a duplicate page first, but I had to update a plugin to do this.)
    Next, I had a look at the caching options and while doing so I noticed that for some reason the Enfold “Theme Options” dropdowns are now working again. I have no idea what caused that as I’ve made no other changes other than updating the one plugin.
    After that, I then disabled the Autoptimize plugin (this was a legacy installation and not one of mine). With every change, I refresh to see if there’s any difference – and after deactivating Autoptimize both LayerSliders started working again, so I was very happy about that. Out of curiosity, I updated the plugin and activated it again, but the LayerSliders still seem to be working.

    I’ll cautiously go through the rest of the plugins, updating and testing. Meanwhile, I had also created WP admin user access for you, but I reckon that’ll hopefully no longer be required, but I’ll keep it just in case :-)

    It seems GoDaddy’s forced WP and system updates are destined to highlight incompatibilities whenever they arise, so I’ll just need my client to be aware of it.

    Thanks very much for your time and suggestions Rikard!

    #1299081

    Hi,

    Great, I’m glad to hear that you got things working again. We’ll keep this thread open for you, in case you should need any further help from us.

    Best regards,
    Rikard

    #1308975

    Hey ThisTime,

    Curious, is this fix still working for you? I am having the same issue now, and nothing I am doing is working to get it to load on any of my pages, even after all my cache plugins are deactivated.

    #1308977

    Hi nicholaso

    Yes, fortunately it still seems to be working fine for me.
    I hope you can track down and overcome your problem soon – I know how frustrating it is.

    Best of luck!

    #1309108

    Hi nicholaso,

    I’ve replied to the thread you started already, please continue in there.

    Best regards,
    Rikard

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