Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #1303986

    Hi there,
    Great theme, we have been using it with so many of our clients and bought so many times over the past 6 years.
    I am contacting you regarding one of the websites. https://healthylivingcentre.com
    For some reason we can not edit the home page under the dashboard as it won’t load under admin. All the other pages load normally under admin apart from this page (home). Can send you a screen shot. It just takes ages and ages trying to load then I get timed out.

    This is really important as the client urgently needs to edit parts of the home page but can’t.

    Looking forward to your prompt reply.
    Thanks
    Emmy

    Below are login detaikls you might need.

    #1304241

    Hi Emmy,

    Could you try updating the theme to the latest version (4.8.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please activate debug mode, so that we can copy the content of the problem page to test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you, if you give us permission to do so.

    Best regards,
    Rikard

    #1313455

    Hi there,
    I am contacting you regarding another website. https://pistachiotesting.com/rws/

    I am having the same issue I mentiomned anbpve but woth a different site that I am building.
    Again for some reason the home page under the dashboard won’t load under admin. The page views ok on the browswer but when I open it to edit under admin I get a spinning wheel for ages and no contents showing to edit.

    This is really important as it keeps happening and I dont know why. Last time I had to rebuild the page which wasnt efficient. I have tried to unpate the plugin to the lastes and still wont work. Please help and advise.

    Looking forward to your prompt reply.
    Thanks
    Emmy

    Below are login detaikls you might need.

    #1313790

    Hi Emmy,

    It looks like your SSL certificate has expired, please see private. Could you try fixing that first of all please?

    Best regards,
    Rikard

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.