Accordion slider - Support | Kriesi.at - Premium WordPress Themes

Viewing 8 posts - 1 through 8 (of 8 total)

Author

Posts
January 6, 2019 at 11:51 am #1050545

daropress
Participant

Hi,
Have a problem with the slider on a main page.
the images does not appears

January 8, 2019 at 9:34 pm #1051498

Basilis
Inactive Moderator

Hey daropress,

When I try to upload an image, I get an error from your backend, what is your CHMOD on the folder?

Best regards,
Basilis

January 9, 2019 at 11:10 am #1051720

daropress
Participant

Not sure what u mean by that
I’ve just uploaded a new image using the credentials above
You can use it for your tests

Thank You

January 10, 2019 at 12:22 pm #1052310

Ismael
Moderator

Hi,

The site is running on a very old version of the theme, 2.9.2. You have to update the theme manually to version 4.5.2 and make sure that your WordPress installation is version 5.0.2.

// https://kriesi.at/documentation/enfold/install-enfold-theme/#reinstall-or-update-using-ftp

Best regards,
Ismael

January 10, 2019 at 12:37 pm #1052314
daropress
Participant
Hi Ismael,
Do I need to buy a new license for the theme?
Or can I download a copy of one of the latest themes I’ve purchased?
- This reply was modified 5 years, 11 months ago by daropress.
January 10, 2019 at 8:06 pm #1052466

Victoria
Inactive Moderator

Hi daropress,

If you have your license key or ThemeForest access, you should be able to download the fresh copy of the theme.

Best regards,
Victoria

January 10, 2019 at 11:23 pm #1052531

daropress
Participant

I put my Themeforest User Name and a API Key in
ENFOLD -> TEAME UPDATE

“Update Available!
A new Version (4.5.2) of your Theme is available! You are using Version 2.9.2.
Do you want to update?”

AND TRIED TO UPDATE…
AND I’VE GOT AN ERROR:
“An error occurred while updating enfold: download failed. A valid URL was not provided.”

which url?

I also tried to download and upload a new template via FTP but without success. The site disappeared and there was an error message

January 11, 2019 at 11:09 am #1052687

Rikard
Keymaster

Hi,

Sorry for the problem. The update to 4.5.x has to be done manually from the version you are running unfortunately, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

Also please read this thread: https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/

Best regards,
Rikard
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