Viewing 15 posts - 31 through 45 (of 45 total)
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  • March 23, 2018 at 3:03 am #931741
    web4698
    This reply has been marked as private.
    March 23, 2018 at 9:35 am #931833
    Ismael

    Hi,

    I can’t connect via FTP or SFTP.

    Response:	fzSftp started, protocol_version=8
Command:	open " (Email address hidden if logged out) " 21
Error:	ssh_init: Host does not exist
Error:	Could not connect to server

    Best regards,
    Ismael

    March 23, 2018 at 9:54 am #931853
    web4698
    This reply has been marked as private.
    March 24, 2018 at 7:39 am #932236
    web4698
    This reply has been marked as private.
    March 26, 2018 at 5:39 am #932784
    Ismael

    Hi,

    I was able to access the file server. The issue occurs after editing a certain page where it fails to load the admin-ajax.php file.

    /wp-admin/admin-ajax.php Failed to load resource: net::ERR_EMPTY_RESPONSE

    We encoutered issues before where the hosts block the admin-ajax.php file because the hosts claim that it is generating too many requests. Please ask your hosting provider if the server is blocking the admin-ajax.php file. Is the site hosted on GoDdaddy?

    Best regards,
    Ismael

    March 26, 2018 at 6:24 am #932802
    web4698
    This reply has been marked as private.
    March 26, 2018 at 7:23 am #932818
    Ismael

    Hi,

    I see. This is a common issue with the said host. I don’t know why they block that particular file. Please contact them regarding the issue.

    Best regards,
    Ismael

    March 26, 2018 at 7:59 am #932839
    web4698
    This reply has been marked as private.
    March 26, 2018 at 6:45 pm #933138
    web4698

    So they said they do not block that file.

    March 27, 2018 at 2:25 am #933281
    web4698
    This reply has been marked as private.
    March 27, 2018 at 4:50 am #933332
    Ismael

    Hi,

    I’m sorry but it’s not about the content of the page. The admin-ajax.php file exists but for some reason it’s not accessible. These are the threads with the same issue.

    // https://kriesi.at/support/topic/enfold-is-causing-intermitten-503-and-502-errors/#post-747813
    // https://kriesi.at/support/topic/layerslider-not-working-8/
    // https://kriesi.at/support/topic/screen-goes-blank-after-installing-the-woocommerce-plugin/

    One user moved to a different host because of the issue.

    Best regards,
    Ismael

    March 27, 2018 at 5:18 pm #933758
    web4698

    Well it’s not the host – they don’t limit that. I’ve used enfold and the same host for a very long time and many different sites and never had this issue with a site. Is the admin-ajax.php file calle don without using acordians. A plain page witht he default editor in enfold with plain text (using the adress and phone number text I attached) gives the same ERR_EMPTY_RESPONSE

    Please help – this is theme related. When I switch out themes to use twenty seventeen I can add the plain text on a page no problem.

    I need this resolved.

    March 28, 2018 at 12:42 pm #934227
    Ismael

    Hi,

    A plain page witht he default editor in enfold with plain text (using the adress and phone number text I attached) gives the same ERR_EMPTY_RESPONSE

    I managed to create a page with the default editor and update it without causing any issues (see private field). You’ll only get the ERR_EMPTY_RESPONSE after the server blocks the admin-ajax.php file which is triggered when you try to save a page using the advance layout builder. Unfortunately, I’m not sure why the server blocks the file or if it is actually blocked.

    When I switch out themes to use twenty seventeen I can add the plain text on a page no problem.

    The default theme doesn’t require the admin-ajax.php file since it’s using the default editor.

    I’m sorry but I can’t figure out what’s causing the issue. I’ll ask the rest of the support team to check it. If possible, please create a new ticket with the complete details and a link to this thread.

    Best regards,
    Ismael

    March 29, 2018 at 5:14 pm #934917
    web4698

    This is not the case – the advance editor does not to be used – the default editor also return the same ERR_EMPTY_RESPONSE when trying to save.

    Try editing the content I added ie. putting h4 on the titles of the countries and saving – you’ll get the error. If the theme is set to Twenty Seventeen you DO NOT get the error.

    Please Help! I’ve started a new thread but I need assistance with getting this issue fixed within the theme.

    March 30, 2018 at 12:26 pm #935265
    Ismael

    Hi!

    This is not the case – the advance editor does not to be used

    I managed to create a new post because I didn’t open the advance layout builder first. Please check the page that I just created. The link was added in the private field of my previous reply. We’ll close this one now.

    Best regards,
    Ismael

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