Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
    Posts
  • March 9, 2020 at 1:19 pm #1191503
    Eric
    Guest

    Hello, Manager
    I’m using Enfold Theme, On my Woocommerce Product Page. There are two questions
    1, How I can fix the “PRODUCT CATEGORIES“ Font Bigger? But other fonts are unchanged
    https://prnt.sc/rdorfc

    2, How I can add ” Social share ” on my product below

    Looking forward to hearing from you

    Thanks very much
    Eric

    March 10, 2020 at 6:00 pm #1191949
    Victoria

    Hey Eric,

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Victoria

    March 11, 2020 at 4:51 am #1192125
    EricZhang0624

    Hello Victoria
    My account is already a registered member
    Item Purchase Code: 62bac2b1-258f-4114-882f-11bad9c66740

    I need your help for my enfold theme website
    https://kriesi.at/support/enfold

    I don’t want to register a new account and post the question twice.
    Below are my questions:
    I’m using Enfold Theme, On my Woocommerce Product Page. There are two questions
    1, How I can fix the “PRODUCT CATEGORIES“ Font Bigger? But other fonts are unchanged
    https://prnt.sc/rdorfc

    2, How I can add ” Social share ” on my product below

    Looking forward to hearing from you

    Thanks very much
    Eric

    March 11, 2020 at 1:12 pm #1192249
    Victoria

    Hi Eric,

    https://share.getcloudapp.com/X6uzbok8 Credentials did not work for me. Could you please update the credentials.

    I could not login, but I looked at the website. I could not find the widget anywhere. Please share the page where we can see it?

    Here is a thread on how to add social share buttons:
    https://kriesi.at/support/topic/social-share-buttons-product-page/

    Best regards,
    Victoria

    March 11, 2020 at 3:53 pm #1192332
    EricZhang0624

    Hi Victoria
    Sorry for the wrong account login.
    Here is the correct account information:

    Please help me fix my questions

    Thanks

    Eric

    • This reply was modified 5 years, 3 months ago by Victoria.
    March 12, 2020 at 8:19 pm #1192744
    Victoria

    Hi EricZhang0624,

    Thank you. Credentials worked this time but I still cannot find the category menu anywhere on products.

    Can you please give me a page where I can see it?

    Best regards,
    Victoria

    March 13, 2020 at 4:32 am #1192819
    EricZhang0624

    Esports Apparel Supplier Trusted partner

    It’s on menu sportswear-products
    I used Woocommerce Products for these pages.

    Thanks

    Eric

    March 13, 2020 at 8:17 pm #1192969
    Victoria

    Hi Eric,

    Thank you.

    Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    
.product-categories li a {
    font-size: 18px;
}
.product-categories li .count {
    font-size: 14px;
}

    If you need further assistance please let us know.

    Best regards,
    Victoria

    March 14, 2020 at 5:24 am #1193050
    EricZhang0624

    Hi Victoria
    It does work for changing the font size…
    But I don’t know how to add social share buttons.
    I saw the link you sent to me..but I don’t know how to do it, I add these codes on my website, it shows me “Unable to communicate back with site to check for fatal errors, so the PHP change was reverted. You will need to upload your PHP file change by some other means, such as by using SFTP.” I don’t know these,
    So, I think I need your help.

    Thanks

    Eric

    March 15, 2020 at 9:10 pm #1193289
    Victoria

    Hi Eric,

    Probably you have a security plugin that does not allow to change the files from the dashboard, you can do it via cPanel or FTP.

    Best regards,
    Victoria

    March 16, 2020 at 4:25 am #1193377
    EricZhang0624

    But I don’t understand how to use Cpanel or FTP…

    March 16, 2020 at 7:34 pm #1193589
    Victoria

    Hi EricZhang0624,

    Here is a tutorial for you:
    https://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/

    If you need further assistance please let us know.
    Best regards,
    Victoria

    March 17, 2020 at 5:13 am #1193728
    EricZhang0624

    Sorry,I’m still understand how to do it..I need your assistance

    March 23, 2020 at 3:32 am #1195332
    Ismael

    Hi,

    Sorry for the late response. Can you ask your hosting provider to generate an SFTP account so that we can access the file server? You can usually do it yourself in the cPanel or the server’s dashboard, but if you need assistance, the people in your hosting provider should be able to help. Once the account is generated, post the details here and we’ll try to add the social icons in the product pages.

    Best regards,
    Ismael

    March 23, 2020 at 4:22 am #1195338
    EricZhang0624

    I’m using Siteground for my hosting.

    Thanks
    Eric

    • This reply was modified 5 years, 3 months ago by Ismael. Reason: moved to private field
    March 26, 2020 at 5:04 am #1197923
    Eric
    Guest

    Hello Manager
    Could you help me check my website? if you changed something?
    https://prnt.sc/rmwpf8
    Please help me fix it.

    Thanks

    Eric

    March 26, 2020 at 5:55 am #1197936
    Eric
    Guest

    Hello,Manager
    My account warning me
    Hi Eric zhang,

    We detected the following login to your SiteGround User Area and couldn’t recognize if it was you:

    Location: Philippines

    Timestamp: Mar 26 2020 03:48 GMT

    Recognize this login?

    If it was you, then there is nothing to do or worry about.

    Don’t recognize this login?

    Your account might have been compromised. Please reset your User Area password immediately. Also it’s always a good idea to enable 2-factor authentication. We remain available to assist you!

    Regards,

    The SiteGround Team

    So, if you are logging into my account?
    Please let me know asap

    Thanks
    Eric

    March 26, 2020 at 5:58 am #1197937
    Ismael

    Hi,

    Sorry for the delay. We tried to create an FTP account in your cPanel, but we can’t connect to the file server using the account details.

    Status: Resolving address of http://ftp.icehockeywear.com
    Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.

    Please ask your hosting provider to create a valid FTP account and post the details here.

    You will also have to register to the forum first in order to continue.

    // https://kriesi.at/support/register/

    Best regards,
    Ismael

    March 26, 2020 at 8:58 am #1197975
    Eric
    Guest

    Hello I created the FTP account

    • This reply was modified 5 years, 3 months ago by Victoria.
    March 31, 2020 at 5:20 am #1199256
    Ismael

    Hi,

    Sorry for the delay. The login info is still not working. Please open a new thread or ticket using your account here in the forum and post the necessary details in the private field. We’ll close this one for now.

    Best regards,
    Ismael

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