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Hello!
My name is Kenji Narita and I work in web production in Japan.I’m translating from Japanese to English, so I’m sorry if some sentences are difficult to understand.
A client consulted with me about not being able to update Enfold.
Enfold version: 4.5.4
Enfold Child Version: 1.0
It looks like this site was originally created by a different web production company.
Therefore, the production company was responsible for managing Enfold and logging into Envato Market.
However, I was advised that the production company had gone bankrupt and updates were no longer possible.
There was no update button on the WordPress theme screen, so I created an Envato Market account with my own address and tried to update it, but I couldn’t because there was no purchase history.
I haven’t been able to update since I can’t contact the production company.
In this case, do I have to purchase and update the theme for a fee?
Hi Kenji,
Thanks for reaching out to us. If you can’t access the account which was used to buy the license in question, then you would have to purchase a new license. Otherwise you will have this same problem every time you want to update or access the theme files. A license can be bought here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Once you have access to the theme files, then the update to 5.7 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
Rikard
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