Viewing 6 posts - 1 through 6 (of 6 total)
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  • #251940

    I just purchased the Enfold theme and built out a few pages on the backend very easily (great backend by the way). However, when I look at the live site, I get a 500 internal server error, “The server encountered an internal error or misconfiguration and was unable to complete your request.”

    I have activated other themes, and my site works fine. Not sure what could be causing this error. Please help, as I really like the Enfold theme, but it is not rendering when I activate it.

    Thanks for your help!
    Kim

    #252159

    Hi kimbyjo!

    Please change the name of Plugins folder inside wp-content folder via FTP and check if that helps.

    Regards,
    Yigit

    #252417

    Thanks, Yigit! I renamed my the Plugins folder inside of wp-content to “Pluginsold”, but am still getting the same error when I activate the theme. Is there anything else I could try?

    Thanks for your help!
    Kim

    #252422

    Check and see if there is an .htaccess file in that directory. If there is check Cpanel to see if the directory is password protected. Remove the password protection.

    #252434

    Hi Yigit,

    I think the fact that I used the upload manager in WordPress when I first installed the theme is what has caused the problem. That’s when the error first appeared. That may be the issue. However, I don’t know how to resolve it.

    Thanks again!
    Kim

    #252693

    Hey!

    Please try to increase the allocated memory to 128M – http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Cheers!
    Yigit

Viewing 6 posts - 1 through 6 (of 6 total)

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