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  • April 16, 2014 at 6:32 am #251940
    kimbyjo

    I just purchased the Enfold theme and built out a few pages on the backend very easily (great backend by the way). However, when I look at the live site, I get a 500 internal server error, “The server encountered an internal error or misconfiguration and was unable to complete your request.”

    I have activated other themes, and my site works fine. Not sure what could be causing this error. Please help, as I really like the Enfold theme, but it is not rendering when I activate it.

    Thanks for your help!
    Kim

    April 16, 2014 at 3:35 pm #252159
    Yigit

    Hi kimbyjo!

    Please change the name of Plugins folder inside wp-content folder via FTP and check if that helps.

    Regards,
    Yigit

    April 17, 2014 at 4:22 am #252417
    kimbyjo

    Thanks, Yigit! I renamed my the Plugins folder inside of wp-content to “Pluginsold”, but am still getting the same error when I activate the theme. Is there anything else I could try?

    Thanks for your help!
    Kim

    April 17, 2014 at 4:38 am #252422
    Frank

    Check and see if there is an .htaccess file in that directory. If there is check Cpanel to see if the directory is password protected. Remove the password protection.

    April 17, 2014 at 5:02 am #252434
    kimbyjo

    Hi Yigit,

    I think the fact that I used the upload manager in WordPress when I first installed the theme is what has caused the problem. That’s when the error first appeared. That may be the issue. However, I don’t know how to resolve it.

    Thanks again!
    Kim

    April 17, 2014 at 2:08 pm #252693
    Yigit

    Hey!

    Please try to increase the allocated memory to 128M – http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Cheers!
    Yigit

    March 6, 2021 at 12:46 pm #1286063
    metasecret

    Selam Yiğit,
    Aynı problemi ben de alıyorum, ne zaman ki aktif edeyim temayı gidiyor, dediklerinin hepsini yaptım.

    March 8, 2021 at 5:41 am #1286287
    Rikard

    Hi metasecret,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

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