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Hi I have 2 websites with Enfold themes – bought with 2 different licens (the oldest licens is from 2014/15 and I have lost the Transaction ID because it was purchased with an old e-mail address).
This seem to have influence on the backend editor appearance. The builder is different and some plugins does not work proberly.
Example: The portfolio items: doesn’t show pictures http://www.skovstuenpil.no/?p=5285 – But his shows fine at my other site: http://kurvmakerskolen.no
Can I get some advice how to solve my problems?
Best wishes Lars
Hey Lars,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHi Lars,
You can use any email and just post username and pass here in private data box.
Best regards,
VictoriaHi,
You would need to update both sites to the latest version, before there is anything else we can do from our side we are afraid.
Best regards,
BasilisHi Lars,
I checked the page in private and you are getting several error messages on the page, I’m not sure what is causing them though. Could you try deactivating all plugins to see if one of them is causing a conflict please?
Best regards,
RikardHi
I have deactivated all plugins – but I do not get any error messages. Where do you see the errors?
Thanks for helping!Best regard Lars
Stil many things that are not working proberly:
* whitespace/seperator on old pages
* some buttons with links look awful
* accordion doesn’t work
* masonry doesn’t workand maybe more !?!
This is very annoying ….
Hi larslevin,
Here is a thread for you to consider
https://kriesi.at/support/topic/theme-update-issue-error-with-the-update-to-4-2-4-the-headline-rotator-stops/If you need further assistance please let us know.
Best regards,
VictoriaHi
So what you basically says is that deactivating the plugins should solve the problem – and if not, there is nothing you can do?
Best regards Lars
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