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I have tried to add the themeforest-eTIYN1qt-enfold-responsive-multipurpose-theme-zip through WordPress, but I get an error message that says that there is no style.css file. I have unzipped the file to be sure that there is indeed a style.css file. Your instructions say I am supposed to upload the themeforest zip file, is this incorrect? Am I supposed to upload the enfold.zip file. I realize that I am new to this. I went through all of the support files (I used search to limit the files), and couldn’t find anything on this topic
My client has not given me access to FTP, so I cannot upload the files that way.
Please advise. Thank you in advance.
I’m trying to migrate to SVG social icons as per the recommendation in Theme Options. I have changed X and Instagram on the ‘dev’ test site (see below) and you can see the problem with SVG versions – too ‘low’ and wrong color.
The fix for the lowered icons is, I think:
#top .social_bookmarks li.avia-svg-icon svg:first-child { margin-top: 6px;}from the default of 9px – please confirm this is the right CSS to target to get the SVG icons higher.
I cannot however find the code that is making the SVG icons display grey (#808080, the secondary font color) instead of blue.
I have this CSS in my child theme style.css to change the old/existing icons to the site’s main blue colour:
.header_color .social_bookmarks a { color: #2e3192 !important;}This code is still being loaded but is being ignored by the SVG icons. How can I get the SVG icons displaying blue?
[There is additional CSS to format the social icons, as below, but I don’t think this is relevant, it’s just FYI:
.html_bottom_nav_header #top .av-logo-container .social_bookmarks {
right: 83px; margin-top: -30px;}#top .social_bookmarks li {
width: 36px;}#top .social_bookmarks li a {
font-size: 20px;}
]Hi
After a recent theme update, my website stopped loading due to a critical error. I restored the theme from a previous backup, and the site is now partially working, but I’m facing the following issue:
Main pages (e.g. /contact, /team, etc.) display the message:
“No results found. We’re sorry, but no results could be found for your request.”
Subpages inside these main pages open correctly.
I’ve already tried the following troubleshooting steps:
Regenerated permalinks.
Checked and rebuilt the .htaccess file.
Verified that the correct pages are assigned under Settings → Reading and Enfold → Theme Options.
Cleared all caches and tested with minimal active plugins.
Created new test pages (they also show the same “No results” message).It seems that Enfold is interpreting static pages as empty search or blog results, even though they’re correctly configured.
Could you help me?
Thank you very much for your help and support.
I can provide temporary access or additional information if needed.Best regards,
Hi,
i used this one cool slide over effect from you what looks really great on the desktop, for the mobile version i used instead a slideshow what i like too. But on the i pad i have a big white space and just one photo is showing up. Any idea why the 2 pictures in the slider don`t show up?Many regards rixi
Hello Support Team,
I’m following up again regarding the ongoing issue on the page:
👉 https://raphaelaplasch.at/einblicke-und-referenzen/Summary of the issue
The main content and footer blocks are displayed next to each other instead of below each other.
The text in the main content block cannot be edited anymore.
The issue originally affected one user, then a second one, and now all users, but only on this one page.
The page worked perfectly fine for about two years before this started happening.
What I’ve already tried
I’ve deleted the affected text blocks and rebuilt them from scratch several times.
Each time, the page worked fine for a while — but after some time, the same issue came back again.
I have made sure that there is no invalid HTML or unclosed tags in the content.
Request
Could you please take another look at this?
It seems like something deeper might be causing the problem, since it keeps reappearing even after rebuilding the blocks.Would you need temporary login access to inspect the page directly?
If yes, I can ask my friend (the theme owner) to provide it.Thank you so much again for your time and patience!
Best regards,
Verena PichlerTopic: Button
Can you please look at this page.
Because of the orange symbol I have above the image. – The button lays underneath.
How to make the bottom come to the top?I thought I was smart when I wrote this in the css, but no…
#top a:where(:not(.wp-element-button)) {
z-index: 999;
text-decoration: none;
}Hello Support Team,
I’m following up on the ongoing issue with the Enfold theme, which was discussed in my previous tickets. Here’s the situation summarized:
Background
I’m helping a friend who owns the Enfold theme. She’s currently unwell, so I’m handling the issue on her behalf. I can’t log in to the forum, so I’m opening a new ticket again.
The issue occurs on this page:
👉 https://raphaelaplasch.at/einblicke-und-referenzen/Current situation
The problem initially appeared only for one user on that specific page.
Then a second user experienced the same issue.
Now all users have the issue — but only on this one page.
For about two years, everything worked perfectly fine.
The issue
The text in the main content block can no longer be changed or edited.
The footer block is displayed next to the main content instead of below it.
According to your previous reply (from Ismael), there might be an invalid shortcode or HTML tag, or the layout builder may have been switched between modes.
However, this doesn’t seem to explain why it affects all users now, after two years of working fine.
I also can’t post the code from the affected block here — it’s too long for the form.
Question
Would you need temporary login access to the website in order to inspect the issue more closely?
If so, I can ask my friend to provide it.Thank you so much again for your time and support!
Best regards,
Verena PichlerHello Support Team,
I’d like to submit a follow-up ticket because the issue is still not resolved, and here is all the info in one place:
What’s going on
I’m helping a friend who owns the Enfold theme. She’s currently unwell, so I’m managing her website issues but don’t have her login credentials.
Because of that, I can’t log in to the forum or reply to previous answers — every message is redirected there, and I can’t respond.
I can provide proof of purchase (screenshots, etc.) if needed.
I also can’t upload files via your contact form, so I’m sharing a screenshot here:
👉 https://ibb.co/FLMRfFNwPrevious Support Reply
Your colleague Ismael mentioned:
“Looks like there’s a builder shortcode inside a Text Block element. Could you clarify why the Text Block shortcode was placed within another Text Block? We may need to inspect the site to better understand the issue. Please create a test page and share the URL in the private field.”
The Specific Page with the Issue
The problem occurs on this page:
👉 https://raphaelaplasch.at/einblicke-und-referenzen/On that page, it seems that a shortcode or element is placed inside a Text Block (possibly nested). As a result, the main content and footer are displayed next to each other instead of below each other, breaking the intended layout.
Request
Could you please:
Inspect the page
to identify where the shortcode or Text Block nesting causes the layout issue.Let me know which elements are misconfigured or how to fix the layout so the content and footer appear correctly (one below the other).
Communicate via email, since I cannot access or reply in the forum.
If necessary, I can create a test page and share the URL privately.
Previous Ticket Link
Here’s the link to the previous thread:
👉 https://kriesi.at/support/topic/unable-to-reply-in-forum-need-help-via-email/?avia_support_contact=avs_68e4a844253bb3.79638797_1489914Thank you very much for your understanding and support — it really helps a lot since I can’t use the forum and my friend isn’t able to take care of this herself right now.
Best regards,
Verena Pichler


