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AuthorSearch Results
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June 20, 2024 at 3:34 pm #1452427
Hi,
1. Try to set your container width to a higher pixel value, or a % value.
2. Please try the following in Quick CSS under Enfold->General Styling:
#top .flex_column_table.av-equal-height-column-flextable:not(:first-child) { margin-top: 20px; } .container { padding: 0px 20px; }Best regards,
RikardJune 20, 2024 at 3:30 pm #1452422In reply to: Overlap Column
Hi Ismael,
Thanks. The issue you pointed out was the socket CSS with position:fixed and now set to relative.But the initial issue I’ve reported remains where I’m trying to overlap top right column into the columns(color sections) below. I tried using z-index as indicated and its still not working.
June 20, 2024 at 3:28 pm #1452415In reply to: Masonry Category Optics Setting
Hi,
Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardJune 20, 2024 at 2:48 pm #1452349In reply to: Blogpost broken
Thank you! Got it. Topic can be closed
June 20, 2024 at 8:17 am #1452089In reply to: Alb full width submenu sticky on mobile upgrade
Hi,
Thank you for the update.
Please create a backup of the previous modification, then replace it with this updated code:
function ava_custom_script_change_offset() { ?> <script> (function ($) { var width = $(window).width(); $('a[href*="#"]:not([href="#"])').click(function () { if (location.pathname.replace(/^\//, '') == this.pathname.replace(/^\//, '') && location.hostname == this.hostname) { var target = $(this.hash); target = target.length ? target : $('[name=' + this.hash.slice(1) + ']'); if (target.length) { var offset = 0; if (width < 767) { offset = 220; } else if (width >= 767 && width < 989) { offset = 170; } else if (width >= 989) { offset = 180; } $('html, body').animate({ scrollTop: target.offset().top - offset }, 1000); return false; } } }); $(window).on('load', function () { var hash = location.href.split("#")[1]; if (hash) { var target = $('#' + hash); if (target.length) { var offset = 0; if (width < 767) { offset = 220; } else if (width >= 767 && width < 989) { offset = 170; } else if (width >= 989) { offset = 180; } $('html, body').animate({ scrollTop: target.offset().top - offset }, 1000); return false; } } }); })(jQuery); </script> <?php } add_action('wp_footer', 'ava_custom_script_change_offset', 99);Best regards,
IsmaelJune 20, 2024 at 7:20 am #1452086In reply to: help please
Hey Aubin,
Thank you for the inquiry.
1.) Please ask your hosting provider to create a site backup or restore point prior to changing your WordPress site’s URL from non-www to www. After creating a site backup, follow the steps below:
– Log in to your WordPress admin dashboard.
– Navigate to Settings > General.
– Update the URLs:
— In the “WordPress Address (URL)” field, change your URL from http://example.com to http://www.example.com.
— In the “Site Address (URL)” field, change your URL from http://example.com to http://www.example.com.
– Save Changes:
— Scroll down and click the “Save Changes” button.
– Update .htaccess File (optional but recommended for SEO and redirecting):
— Access your website’s files via FTP or the hosting file manager.
— Locate and edit the .htaccess file in your website’s root directory.
— Add the following code to redirect non-www to www:
`
# Redirect non-www to www
RewriteEngine On
RewriteCond %{HTTP_HOST} ^example\.com [NC]
RewriteRule ^(.*)$ http://www.example.com/$1 [L,R=301]
`
— Replace example.com with your actual domain name.
– Clear Your Cache:
— Clear your browser cache and any caching plugins you might be using.
– Verify the Changes:
— Check your website to ensure it loads correctly with the www prefix.
– You may need to update the DNS records if necessary. Please ask your hosting provider about this before proceeding.2.) Are you using the WooCommerce plugin? The product page should have filter or sorting options by default if you’re using the plugin. Please check the documentation below for more info.
3.) You will have to install a plugin such as WPML or Polylang in order to create a multilingual site or add a language switcher. Please check the links below:
// https://wpml.org/documentation/theme-compatibility/enfold/
// https://wpml.org/tutorials/2016/02/enfold-theme-and-wpml/If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelJune 20, 2024 at 12:14 am #1452069In reply to: Styling (css) areremoved/missing
Hi,
I reviewed the other thread with the solution and see that they didn’t disable the X-Content-Type-Options “nosniff” they only changed it from being in the nginx http and https directives additional headers box in plesk apache and nginx settings but instead are in the htaccess file.
Try asking your webhost to try this, the nosniff is still activate but in a different way. Perhaps they will understand this better and can adjust your server settings to suit.
The theme can not make these changes to your server and thus can not correct the error that the web browser is having with the server.
From our research there has only been three examples of this issue from the thousands of activate users using Enfold and the other two both found this code in their functions.php to solve:function custom_avf_post_css_create_file( $create ){ return true; } add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );Best regards,
MikeJune 19, 2024 at 10:39 pm #1452059In reply to: Sidebar is populating at the bottom of the page
Hey ScatmanAT,
This is because you are creating the page with the Advanced Layout Builder (ALB) and you are using a full width element at the top of the page, these elements cause the sidebar to be under it.
To solve don’t use the full width element or create a manual sidebar widget element in your page.Best regards,
MikeJune 19, 2024 at 7:57 pm #1452032That works without the code, but once I use the above code, that stops working.
June 19, 2024 at 4:03 pm #1452000In reply to: Making the breadcrumb bar sticky
Hi,
Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardJune 19, 2024 at 3:39 pm #1451995In reply to: Does not Show my public Pages redirect to 404
Hi,
Great, I’m glad to hear that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardJune 19, 2024 at 2:56 pm #1451991Topic: Overlap Column
in forum Enfoldwelswebmaster
ParticipantHi Enfold team,
I’m trying to overlap a column into the columns below. I tried using z-index as Yigit stated here: https://kriesi.at/support/topic/z-index-overlapping-element/ but it doesn’t work for me.
.hp-whats-new {
z-index: 99 !important;
}Please see private for page and creds.
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This topic was modified 1 year, 9 months ago by
welswebmaster.
June 19, 2024 at 2:12 pm #1451984In reply to: Alb full width submenu sticky on mobile upgrade
Hi
Sorry Guenny 007 but I don’t understand how this solution, although very interesting, can help me. It may also be that I misunderstood how to use the files you kindly make available, but the links on the example page point to other pages, while I am trying to solve scrolling within the same page so that the anchorpoint content does not go under the Fullwidth Sub Menu of the ALB of tablets and mobiles.Trying to resolve this issue, I had problems with pages scrolling in a jerky motion, but I figured out what my error was.
Mike had given me a function to solve the problem involving two screen widths < 989 and > 990.
Mike’s code works very well and gives no smooth scrolling problems.
I did, however, need a third screen width (> 768 < 989) because the Fullwidth Sub Menu of the ALB on mobile phones would go on two rows.
So I tried adding to the script:
else if ((width > 767 && width < 989)) {
At this point the scrolling of the site started to work horribly on all pages. It is obvious that I messed up something when I added the third screen width.
This is Mike’s code that works:function custom_change_offset() { ?> <script> (function($) { var width = $(window).width(); if ((width < 989)) { $('a[href*=#]:not([href=#])').click(function() { if (location.pathname.replace(/^\//,'') == this.pathname.replace(/^\//,'') && location.hostname == this.hostname) { var target = $(this.hash); target = target.length ? target : $('[name=' + this.hash.slice(1) +']'); if (target.length) { $('html,body').animate({ scrollTop: target.offset().top - 140 //offset }, 1000); return false; } } }); //Executed on page load with URL containing an anchor tag. if($(location.href.split("#")[1])) { var target = $('#'+location.href.split("#")[1]); if (target.length) { $('html,body').animate({ scrollTop: target.offset().top - 140 //offset }, 1000); return false; } } } else if ((width > 990)) { $('a[href*=#]:not([href=#])').click(function() { if (location.pathname.replace(/^\//,'') == this.pathname.replace(/^\//,'') && location.hostname == this.hostname) { var target = $(this.hash); target = target.length ? target : $('[name=' + this.hash.slice(1) +']'); if (target.length) { $('html,body').animate({ scrollTop: target.offset().top - 150 //offset }, 1000); return false; } } }); //Executed on page load with URL containing an anchor tag. if($(location.href.split("#")[1])) { var targett = $('#'+location.href.split("#")[1]); if (targett.length) { $('html,body').animate({ scrollTop: targett.offset().top - 150 //offset }, 1000); return false; } } } }(jQuery)); </script> <?php } add_action( 'wp_footer', 'custom_change_offset', 99 );And this is the code revised by me that makes the whole site scroll badly even though it puts the anchor points in the right place:
function custom_change_offset() { ?> <script> (function($) { var width = $(window).width(); if (width < 767)) { $('a[href*=#]:not([href=#])').click(function() { if (location.pathname.replace(/^\//,'') == this.pathname.replace(/^\//,'') && location.hostname == this.hostname) { var target = $(this.hash); target = target.length ? target : $('[name=' + this.hash.slice(1) +']'); if (target.length) { $('html,body').animate({ scrollTop: target.offset().top - 220 //offset }, 1000); return false; } } }); //Executed on page load with URL containing an anchor tag. if($(location.href.split("#")[1])) { var target = $('#'+location.href.split("#")[1]); if (target.length) { $('html,body').animate({ scrollTop: target.offset().top - 220 //offset }, 1000); return false; } } } else if ((width > 768 && width < 989)) { $('a[href*=#]:not([href=#])').click(function() { if (location.pathname.replace(/^\//,'') == this.pathname.replace(/^\//,'') && location.hostname == this.hostname) { var target = $(this.hash); target = target.length ? target : $('[name=' + this.hash.slice(1) +']'); if (target.length) { $('html,body').animate({ scrollTop: target.offset().top - 170 //offset }, 1000); return false; } } }); //Executed on page load with URL containing an anchor tag. if($(location.href.split("#")[1])) { var targett = $('#'+location.href.split("#")[1]); if (targett.length) { $('html,body').animate({ scrollTop: targett.offset().top - 170//offset }, 1000); return false; } } } else if ((width > 990)) { $('a[href*=#]:not([href=#])').click(function() { if (location.pathname.replace(/^\//,'') == this.pathname.replace(/^\//,'') && location.hostname == this.hostname) { var target = $(this.hash); target = target.length ? target : $('[name=' + this.hash.slice(1) +']'); if (target.length) { $('html,body').animate({ scrollTop: target.offset().top - 180 //offset }, 1000); return false; } } }); //Executed on page load with URL containing an anchor tag. if($(location.href.split("#")[1])) { var targett = $('#'+location.href.split("#")[1]); if (targett.length) { $('html,body').animate({ scrollTop: targett.offset().top - 180//offset }, 1000); return false; } } } }(jQuery)); </script> <?php } add_action( 'wp_footer', 'custom_change_offset', 99 );If anyone can help me, I’d like to figure out where I went wrong and be able to use three different offsets for the three different screen widths.
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This reply was modified 1 year, 9 months ago by
manurimini.
June 19, 2024 at 12:46 pm #1451971Topic: targeting special heading on one page
in forum EnfoldMunford
ParticipantHi
I am trying to target the special heading element with css class “boelge” on my landing page to change the font size, but it’s not displaying correctly.
I’m using this code:
#top .boelge {
font-size: 200px !important;
}Can you help me with this?
Thanks
NancyJune 19, 2024 at 12:44 pm #1451970Topic: Masonry to open a series of images in lightbox
in forum Enfoldausgesonnen
ParticipantHi Mike,
I decided to open a new topic for this. Thanks for the last answer, it was helpful in another way but didn’t answer what i was looking for.
I need some help with the masonry functionality. I am not sure if Enfold can actually do at all what I need.Please see this page:
This page is fine as it is. However when I click on a picture I just want a series of images to open in a lightbox (NOT go to a new page, where the Menu at the top is lost).
How can I achieve that?
Best
PetraJune 19, 2024 at 11:18 am #1451963Topic: Hide links to youtube
in forum EnfoldMihai
ParticipantHi there!
There are some threads way back that deal with this topic, but i think they are outdated.
I have added a youtube video using the video element, but I would love it if the name of the channel would not be visible on either mobile or desktop.
Can anyone help with that? The link for the page is posted in the private content.
Thanks!June 19, 2024 at 10:49 am #1451950In reply to: icon filter
Hi,
Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardJune 19, 2024 at 7:24 am #1451928In reply to: Center Accordion Toggle Icon
Hi,
Thank you for the update.
We adjusted the css code a bit. Please replace the previous css with this code:
.cofounder_toggle.av-minimal-toggle .toggle_icon { position: absolute; margin-top: -44px; left: 50%; transform: translateX(-50%); width: 40px; height: 40px; }Best regards,
IsmaelJune 19, 2024 at 4:28 am #1451912In reply to: Center Accordion Toggle Icon
Thank you! This works on desktop but noticed it is not centered when you adjust the browser down. Do you know how to make this responsive on all devices?
June 19, 2024 at 4:15 am #1451911In reply to: Issues related to theme update
Hi Rikard,
I apologize for the delay in replying to your message. I have translated the Chinese sections into English for your reference.
Severity: Medium
CVSS Rating: 5.3
CVE::CVE-2007-3205
URL:: https://ai.ntu.edu.tw/wp-content/themes/enfold/js/waypoints/waypoints.min.js
Entity: PHP 7.4.33 (Component)
Risk: Using outdated or vulnerable versions exposes your application to potential security vulnerabilities
Cause: A vulnerable component was used in the test application.
Fix: Upgrade components to latest stable version
Testing requests and responses:
GET /wp-content/themes/enfold/js/waypoints/waypoints.min.js?ver=5.6.8 HTTP/1.1
Host: ai.ntu.edu.tw
Connection: keep-alive
sec-ch-ua: “Not)A;Brand”;v=”24″, “Chromium”;v=”116″
sec-ch-ua-mobile: ?0
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36
sec-ch-ua-platform: “Windows”
Accept: */*
Accept-Language: en-US
Sec-Fetch-Site: same-origin
Sec-Fetch-Mode: no-cors
Sec-Fetch-Dest: script
Referer: https://ai.ntu.edu.tw/
Content-Length: 0
HTTP/1.1 200 OK
Date: Thu, 06 Jun 2024 01:35:51 GMT
Server: Apache/2.4.59 (Unix) OpenSSL/3.3.0 PHP/7.4.33
Strict-Transport-Security: max-age=31536000; includeSubDomains; preload
Last-Modified: Sat, 25 Feb 2023 10:52:11 GMT
ETag: “2307-5f58409b68cc0”
Accept-Ranges: bytes
Content-Length: 8967
Keep-Alive: timeout=5, max=100
Connection: Keep-Alive
Content-Type: application/javascript
/*!
Waypoints – 4.0.1
Copyright © 2011-2016 Caleb Troughton
Licensed under the MIT license.
https://github.com/imakewebthings/waypoints/blob/master/licenses.txt
*/
!function(){“use strict”;var t=0,e={};function i(o){if(!o)throw new Error(“No options passed to Waypoint
constructor”);if(!o.element)throw new Error(“No element option passed to Waypoint constructor”);if(!o.handler)throw new
Error(“No handler option passed to Waypoint constructor”);this.key=”waypoint-
“+t,this.options=i.Adapter.extend({},i.defaults,o),this.element=this.options.element,this.adapter=new
i.Adapter(this.element),this.callback=o.handler,this.axis=this.options.horizontal?”horizontal”:”vertical”,this.enabled=this
.options.enabled,this.triggerPoint=null,this.group=i.Group.findOrCreate({name:this.options.group,axis:this.axis}),this.cont
ext=i.Context.findOrCreateByElement(this.options.context),i.offsetAliases[this.options.offset]&&
(this.options.offset=i.offsetAliases[this.options.offset]),this.group.add(this),this.context.add(this),e[this.key]=this,t+=
1}i.prototype.queueTrigger=function(t){this.group.queueTrigger(this,t)},i.prototype.trigger=function(t)
{this.enabled&&this.callback&&this.callback.apply(this,t)},i.prototype.destroy=function()
{this.context.remove(this),this.group.remove(this),delete e[this.key]},i.prototype.disable=function(){return
this.enabled=!1,this},i.prototype.enable=function(){return
this.context.refresh(),this.enabled=!0,this},i.prototype.next=function(){return
this.group.next(this)},i.prototype.previous=function(){return this.group.previous(this)},i.invokeAll=function(t){var i=
[];for(var o in e)i.push(e[o]);for(var n=0,r=i.length;n<r;n++)i[n][t]()},i.destroyAll=function()
{i.invokeAll(“destroy”)},i.disableAll=function(){i.invokeAll(“disable”)},i.enableAll=function(){for(var t in
i.Context.refreshAll(),e)e[t].enabled=!0;return this},i.refreshAll=function()
{i.Context.refreshAll()},i.viewportHeight=function(){return
window.innerHeight||document.documentElement.clientHeight},i.viewportWidth=function(){return
document.documentElement.clientWidth},i.adapters=[],i.defaults={context:window,continuous:!0,enabled:!0,group:”default”,horizontal:!1,offset:0},i.offsetAliases={“bottom-in-
view”:function(){return this.context.innerHeight()-this.adapter.outerHeight()},”right-in-view”:function(){return this.context.innerWidth()-this.adapter.outerWidth()}},window.Waypoint=i}(),function(){“use strict”;function t(t)
{window.setTimeout(t,1e3/60)}var e=0,i={},o=window.Waypoint,n=window.onload;function r(t)
{this.element=t,this.Adapter=o.Adapter,this.adapter=new this.Adapter(t),this.key=”waypoint-context-
“+e,this.didScroll=!1,this.didResize=!1,this.oldScroll=
{x:this.adapter.scrollLeft(),y:this.adapter.scrollTop()},this.waypoints={vertical:{},horizontal:
{}},t.waypointContextKey=this.key,i[t.waypointContextKey]=this,e+=1,o.windowContext||
(o.windowContext=!0,o.windowContext=new
r(window)),this.createThrottledScrollHandler(),this.createThrottledResizeHandler()}r.prototype.add=function(t){var
e=t.options.horizontal?”horizontal”:”vertical”;this.waypoints[e][t.key]=t,this.refresh()},r.prototype.checkEmpty=function()
{var
t=this.Adapter.isEmptyObject(this.waypoints.horizontal),e=this.Adapter.isEmptyObject(this.waypoints.vertical),o=this.elemen
t==this.element.window;t&&e&&!o&&(this.adapter.off(“.waypoints”),delete
i[this.key])},r.prototype.createThrottledResizeHandler=function(){var t=this;function e()
{t.handleResize(),t.didResize=!1}this.adapter.on(“resize.waypoints”,(function(){t.didResize||
(t.didResize=!0,o.requestAnimationFrame(e))}))},r.prototype.createThrottledScrollHandler=function(){var t=this;function e()
{t.handleScroll(),t.didScroll=!1}this.adapter.on(“scroll.waypoints”,(function(){t.didScroll&&!o.isTouch||
(t.didScroll=!0,o.requestAnimationFrame(e))}))},r.prototype.handleResize=function()
{o.Context.refreshAll()},r.prototype.handleScroll=function(){var t={},e={horizontal:
{newScroll:this.adapter.scrollLeft(),oldScroll:this.oldScroll.x,forward:”right”,backward:”left”},vertical:
{newScroll:this.adapter.scrollTop(),oldScroll:this.oldScroll.y,forwar
…
…
…Thank you for your help!
Best regards,
MorceptJune 18, 2024 at 5:45 pm #1451893In reply to: Color of privacy policy next to the check box
Hi,
Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardJune 18, 2024 at 12:48 pm #1451858Topic: The Events Calendar Pro – prevent auto scroll to top
in forum EnfoldMarco
ParticipantHi there,
please have a look at the website in private content. The links on the calendar pagination (page number or next/previous button) are causing an auto scroll to top. So the user has to scroll down to get to the events again. Is there any chance to prevent that auto scroll.
I already had the people at the Events Calendar support have a look at the issue, but the issue seems unlikely to be coming from them.
Thanks in advance!
Best regards
MarcoJune 18, 2024 at 5:16 am #1451843Hi,
Thank you for the clarification.
We edited the color section and set the Layout > Borders > Section Top Border Styling settings to the first option (Display a simple 1px top border).
Best regards,
IsmaelJune 18, 2024 at 12:07 am #1451705In reply to: Alb full width submenu sticky on mobile upgrade
in detail : it is this calculation case:
if( burger_menu.is(":visible") ) { this.css({top: 'auto', position: 'absolute'}); fixed = false; return; }that is replaced by that:
if( burger_menu.is(":visible") && (scrolled + modifier > top_pos) ) { this.css({top: header.Height() , position: 'fixed !important'}); fixed = true; }and these values are set all to !important in the original menu.css
@media only screen and (max-width: 989px){ .responsive #top .av-switch-990.av-submenu-container{ top: auto ; position: relative ; } /**** … ***/ } @media only screen and (max-width: 767px){ .responsive #top .av-switch-768.av-submenu-container{ top: auto ; position: relative ; } /**** … ***/ } @media only screen and (max-width: 479px){ .responsive #top .av-switch-480.av-submenu-container{ top: auto ; position: relative ; } /**** … ***/ }only if they could be overwritten by that js script – the mobile sticky submenu will work.
June 17, 2024 at 10:32 pm #1451662In reply to: Will Customizer CSS be lost when theme is upgraded?
Feel free to close this topic.
June 17, 2024 at 7:21 pm #1451657In reply to: Portfolio Grid
Hi,
Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardJune 17, 2024 at 7:17 pm #1451655In reply to: Will Customizer CSS be lost when theme is upgraded?
Hi,
Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardJune 17, 2024 at 1:54 pm #1451635In reply to: remove the h3 attribute for widget titles
Hi,
Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardJune 17, 2024 at 1:13 pm #1451629In reply to: remove the h3 attribute for widget titles
June 17, 2024 at 11:54 am #1451621In reply to: Reading time on blog page
Thank you too much, mike :)
I’m really happy with my site now and will look for this plugin you suggested.
Topic can be closed.Best regards!
-
This topic was modified 1 year, 9 months ago by
-
AuthorSearch Results
-
Search Results
-
Topic: Overlap Column
Hi Enfold team,
I’m trying to overlap a column into the columns below. I tried using z-index as Yigit stated here: https://kriesi.at/support/topic/z-index-overlapping-element/ but it doesn’t work for me.
.hp-whats-new {
z-index: 99 !important;
}Please see private for page and creds.
Hi
I am trying to target the special heading element with css class “boelge” on my landing page to change the font size, but it’s not displaying correctly.
I’m using this code:
#top .boelge {
font-size: 200px !important;
}Can you help me with this?
Thanks
NancyHi Mike,
I decided to open a new topic for this. Thanks for the last answer, it was helpful in another way but didn’t answer what i was looking for.
I need some help with the masonry functionality. I am not sure if Enfold can actually do at all what I need.Please see this page:
This page is fine as it is. However when I click on a picture I just want a series of images to open in a lightbox (NOT go to a new page, where the Menu at the top is lost).
How can I achieve that?
Best
PetraTopic: Hide links to youtube
Hi there!
There are some threads way back that deal with this topic, but i think they are outdated.
I have added a youtube video using the video element, but I would love it if the name of the channel would not be visible on either mobile or desktop.
Can anyone help with that? The link for the page is posted in the private content.
Thanks!Hi there,
please have a look at the website in private content. The links on the calendar pagination (page number or next/previous button) are causing an auto scroll to top. So the user has to scroll down to get to the events again. Is there any chance to prevent that auto scroll.
I already had the people at the Events Calendar support have a look at the issue, but the issue seems unlikely to be coming from them.
Thanks in advance!
Best regards
Marco
