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Dear support members, hi @Ismael,
in 2021 I got a helpful piece of code that is misbehaving in the latest version of the theme right now. See this thread and post #858672.
It ist still working to load the ALB for defined user roles (in this example
editorandadministrator), while the option in the theme settings is set to restrict the ALB only for admins:function ava_enable_alb_for_editor() { add_filter('avf_allow_drag_drop', 'avia_disable_alb_drag_drop_mod', 40, 1); } add_action('init', 'ava_enable_alb_for_editor'); function avia_disable_alb_drag_drop_mod( $disable ) { $user = wp_get_current_user(); $allowed_roles = array('editor', 'administrator', 'author'); $check = array_intersect( $allowed_roles, $user->roles ); if( ! empty( $check ) ) { $disable = avia_get_option('lock_alb', 'disabled') != "lock_alb" ? true : false; } return $disable; }I can access the ALB as administrator and as editor, so this part of the code is alright. Perfect! But as editor I can’t load a template from the template dropdown in the upper right corner. Everything else is editable and finde, but as I want to load an ALB template I get an error message:
An error has occurred
Error retrieving content – please reload the page and try againSeems to be a rights problem. If I delete the code above from functions.php I can’t access the ALB as editor. If I furthermore toggle the option to access the ALB for everybody I can use the ALB as editor and load ALB templates from the dropdown. But: I want only admins and editors to use ALB (and ALB templates).
Any ideas why the behaviour of the code changed and I can’t access the ALB templates anymore?
I appreciate your help!
Kind regards,
DanielPretty sure there’s a newer version. I already purchased a new license (7.1). I activated the license in the theme options. So why would it tell me this is the newest version?
Additional info;
Currently on PHP: 7.4
Currently on WordPress: 6.7.2
Currently on Enfold: 4.2.6Can’t update php as Enfold 4.2.6 won’t run 8.2 php
Tried to update wordpress but Installation failed
Received the following error message…
Could not copy file.: wordpress/xmlrpc.php
Installation failed.Not sure what else to try. Thoughts?
Topic: Typ E_ERROR
Hallo @kriesi, ich habe vom WordPress Support eine E-mail erhalten, dass etwas in meinem Theme fehlerhaft sei und ich beim Anbieter Hilfe suchen soll.
WordPress-Version 6.8.1
Aktives Theme: Enfold (Version 7.1)
Aktuelles Plugin: (Version )
PHP-Version 7.4.30Fehler-Details
==============
Ein Fehler vom Typ E_ERROR wurde in der Zeile 182 der Datei /var/www/html/wp-content/themes/enfold/framework/php/widgets/widget-classes/class-avia-instagram.php verursacht. Fehlermeldung: Allowed memory size of 134217728 bytes exhausted (tried to allocate 4096 bytes)Das Instagram Widget wollte ich tatsächlich schon des Öfteren nutzen im Blog z.B., es lädt aber nie die 3 aktuellsten Beiträge und zeigt dann an, man solle es später versuchen. Später funktioniert es aber auch nicht. Ich dachte eigentlich, ich hätte das Widget dann nicht genutzt. Aber vielleicht ist das eine Spur.
Ich freue mich über eine Kontaktaufnahme und Hilfe hier.
Danke und viele Grüße, SandraTopic: sidebar.php not updated
Hello Everybody,
For some unexplained reason, the sidebar PHP file was not updated during the latest update (7.1). Does anyone have the file or just the code and could send me a copy here?herzliche Grüße
TomekTopic: Update theme
Hi there,
I have a token for a theme that was purchased 6 years ago and I am trying to update it inside WordPress Admin Dashboard, but it’s saying that there are NO updates in the dashboard. Looks like the Child theme is Version: 4.5.7.1561765787 and the parent theme is 4.5.7, but our hosting company is saying that there is a severe security risk at this version of the theme. How do I get the latest update so that I can then update the PHP to 8.2?
Dear Enfold Support Team,
I am currently running a WordPress website using Enfold version 3.5.4. After updating WordPress to version 6.8, I began experiencing errors when attempting to edit pages. The WP-Admin dashboard and the public-facing website continue to work normally.
However, when using the layout builder, certain blocks report errors and a message like the following briefly appears:
Warning: Illegal string offset ‘shortcodehandler’ in /var/www/s7web485/apps/wp2016/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 480I suspect this issue is due to incompatibility between the old theme version and the current WordPress/PHP version.
I would like to know if updating to the latest version of Enfold would resolve this issue. Unfortunately, I cannot update the theme directly, as it was originally set up by someone else and I do not have access to the purchase key.
Could you please advise me on the best way to proceed?
Is there an option to re-register or purchase a new license to receive updates?Thank you very much for your support.
I am encountering a significant issue with the Avia Layout Builder on my website.
When I try to edit a page or post, the Avia Builder does not load at all — the editing area remains completely blank, with no elements or options visible.Here are the details of my situation:
WordPress version: 6.8
Enfold theme version: 5.6.9
PHP version: 8.1.32
Website URL: https://6et7.fr/
Hosting provider: OVHWhat I have already tried:
Deactivated all plugins except Enfold, and the problem persisted.
Cleared all caches (WordPress cache, browser cache, server cache if applicable).
Checked for JavaScript errors in the browser console (I can provide error logs if needed).
Re-installed the Enfold theme with the latest version.
Confirmed that the server meets the theme requirements (memory limit, PHP version, etc.).Symptoms observed:
Avia Layout Builder does not display any elements when opening a page or post.
No loading spinner or error message visible in the WordPress dashboard.Additional Information:
The issue started occurring two weeks ago.
No new plugins or major updates were installed immediately before the problem appeared.
I am ready to provide admin credentials privately if you need to access the dashboard for further investigation.I would appreciate your support and any troubleshooting guidance you can offer to help resolve this as soon as possible.
Thank you very much in advance for your assistance.Problem after enfold theme update. Timeline content element is displayed incorrectly on small screens. Every second date is missing. https://diraweb.de/blog/
WP 6.8
enfold 7.1
php 8.1Thx
I’m using NameCheap hosting, have an SSL certificate, have chatted with NameCheap hosting and they modified my php.ini and tested a variety of things and told me I needed to reach out to “kriesi.at” as that’s where the issue is coming from.
No matter what demo I try to install, I get the following error:
Error accessing file for download:
cURL error 28: Connection timed out after 10002 millisecondsI’ve tried the instructions from the following URL to try to manually install the demos (URL: https://kriesi.at/documentation/enfold/import-demos/ )
“Please add following line to Functions.php file in Appearance > Editor
add_theme_support( ‘avia_demo_store_downloaded_files’ );Download the zip file of the demo you would like to import from https://github.com/KriesiMedia/enfold-library/tree/master/demos
Extract it in \uploads\avia_demo_files\ folder. If you are importing Enfold 2017 demo, files should be extracted inside \enfold-2017\ so it should look as \uploads\avia_demo_files\enfold-2017\
Go to Enfold theme options > Demo Import and import the demo”I’m absolutely pulling my hair out…this shouldn’t be this difficult and I have no idea what is wrong….I’ve installed WordPress and themes hundreds of times and NOTHING is working.
Can you offer some assistance? I’ve included both admin credentials to my wordpress installation along with cPanel login details.









