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In reply to: Theme is showing as “broken” in WordPress
Hi,
When I check your parent theme enfold looks correct:
and in the child theme the Template name looks correct:
but I have not seen this code in your child theme functions.php:
I tried commenting it out, but it didn’t help.
Currently you have the Twenty Twenty-Five active, I’m not sure what your critical error was, perhaps the best solution is to restore from a older backup.Best regards,
MikeHi everybody
@engage24: Thank you, that’s interesting. We’ve only noticed it since the update to Enfold 7.0 or it has been reported by customers.Our latest findings:
We do not have this problem on all customer websites with Enfold. Although the setup is usually the same. It cannot be due to the installed plugins. The problem continues to occur even with deactivated plugins (especially with deactivated caching plugin). As soon as we run the form with Enfold numerical captcha, it works without any problems.We cannot logically narrow down the cause of the error and urgently need support from Enfold.
Thanks
MikeThanks folks
@Rikard – the link you provided to a previous question was down to user error, not the case here.
@mediaformers – we actually saw the issue on Enfold v6 too, we upgraded to v7 which we hoped would resolve it, but it didn’t.Hi,
Try replacing the file at enfold/framework/php/class-responsive-images.php with the linked file.
Keep the old file as a fallback.Best regards,
MikeIn reply to: Demo not actived
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeIn reply to: why does @container query rule not work
ok – i found the solution.
A size (inline size) can only be measured for block or inline elements. Because Enfold shows the flex_cell as display: table – it could not work.
But we can set to show as display: block with float left – then it works. – see link aboveHello,
Having new display issues on the first load of homepage. In response to this errors I decided to set up a brand new WordPress and Enfold installation for testing, and imported the same Demo Content I was using on my paster site; Image links and formatting is broken (on first page load or cleared cache load) unless browser refresh button is clicked (in Chrome and Edge only – Firefox works fine). Does anyone know what could cause this?
In reply to: Theme is showing as “broken” in WordPress
Here is the latest information sent to me by BlueHost support:
Hello Dana,
Glad to reconnect with you again, This is Akshatha and I understand how important it is to have your website functioning properly, and I sincerely apologize for any inconvenience caused regarding the restoration of the Enfold Child Theme.
Upon review, I can confirm that the website files and database tables have been restored from the requested date, and all the contents available in the backup have been successfully restored to the site. However, since you’ve noted that the restored contents do not seem to include the necessary data for the Enfold Child Theme, I have thoroughly checked the contents of the Enfold Child Theme in the file manager and attached the screenshot for your reference.
Currently, the domain points to the following directory: /home1/abafousu/public_html/abridgetoachievement
I checked the theme data inside the directory: /home1/abafousu/public_html/abridgetoachievement/wp-content/themes
Here are the details of the restored contents:
Plain Text
(Email address hidden if logged out) [~/public_html/abridgetoachievement/wp-content/themes]# du -sch *65M enfold84K enfold-child0 index.php8.6M twentytwentyfive3.5M twentytwentyfour2.6M twentytwentyone.1.3.zip2.8M twentytwentythree87M total
The “enfold-child” folder has a size of 84K, and this data matches what we restored from the backup. Additionally, I checked the size of the “enfold-child” folder in all available server backups,Backup dates: Daily Mar 12 21:54
Weekly Mar 6 20:51
Monthly Feb 13 20:58
and the details are as follows:
Daily Backup:
Plain Text
65M /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/enfold84K /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/enfold-child0 /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/index.php8.6M /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyfive3.5M /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyfour2.6M /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyone.1.3.zip2.8M /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentythree82M total
Weekly Backup:Plain Text
65M /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/enfold84K /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/enfold-child0 /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/index.php8.6M /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyfive3.5M /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyfour2.6M /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyone.1.3.zip2.8M /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentythree82M total
Monthly Backup:Plain Text
65M /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/enfold84K /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/enfold-child0 /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/index.php8.6M /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyfive3.5M /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyfour2.6M /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyone.1.3.zip2.8M /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentythree82M total
As you can see, in all backups, the “enfold-child” folder consistently has a size of 84K. Therefore, the data that has been restored is identical to what exists in the backups.If you would like us to attempt another restoration from a different backup date, we can certainly proceed. Please let us know the desired backup date and whether you want the full website and database restored or just the Enfold Child Theme files.
For your convenience, you can use the following template to grant us permission: “I grant permission to restore [specify files or entire website] from the date [specify date].”
With your permission we’ll proceed further with the restoration.
We are here to assist and ensure your website is fully operational. Should you need any further investigation or clarification, please let us know.
Regards,
Akshatha N.
Escalated SupportIn reply to: Backgroundimage on mobile
Hey northorie,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:@media only screen and (max-width: 767px) { #av-layout-grid-1 .flex_column { background-image: url(//schlafundseele.mindful-designs.de/wp-content/uploads/2025/03/Design-ohne-Titel-22-1.png) !important; background-repeat: repeat; background-position: center; background-size: contain; background-position: top center; } }Best regards,
MikeIn reply to: Theme is showing as “broken” in WordPress
if you got a former working child-theme – then the settings belong to this. So if you got ftp access – then upload the enfold theme via ftp – maybe better you rename the existing enfold folder to something like enfold-old, and then upload a complete enfold folder again.
After that test if your installation runs as it should – you can then delete that old folder ( maybe it is not corrupted but hacked )But what seems strange to me is that you can log in to your child theme despite this message.
In reply to: Demo not actived
Hi,
The login is not admin so we can not see any of the settings.
Try going to the theme settings and ensure that the “frontpage” is set and that the “blog” is not set, sometimes the same page is in both fields causing the error.
Best regards,
MikeI have used the Enfold theme since 2017. I created the website within a Child Theme. About a week ago, we stopped being able to log in to the website dashboard. Instead, I received a message stating that my website had a critical error. After calling BlueHost, they said the problem was that the Enfold theme was “broken”. They had to disable/remove the Enfold theme so my site would work again. All my pages seem accessible in the dashboard; however, the website only displays the Blog page. I believe they deleted Enfold from my account. Please help me get my site back up and running correctly.
This is what I see on my dashboard under themes:
Broken Themes
The following themes are installed but incomplete.Name Description
Enfold Child The parent theme is missing. Please install the “enfold” parent theme.Hi there
In the meantime, we have noticed that this effect occurs on all our customer websites since the update to Enfold 7.0.
We need a solution as soon as possible, as resetting ReCaptcha to v1 is not a long-term alternative.Thank you very much
MIkeIn reply to: Enfold 4.7.5 – no further updates available
Hey Alex ,
Could you try updating the theme to the latest version (7.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/. If you haven’t registered your theme license, then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHey kasiaforest,
Could you try updating the theme to the latest version (7.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.
Best regards,
RikardIn reply to: Background color on hover of second submenu
Hi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardIn reply to: Issues after update
Hi,
Thanks for the update. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardDear Support Team,
I’m writing to report a critical issue I’m encountering with the slider element on the homepage of our online shop, Lucynashinaya. We are currently using your Enfold – Responsive Multi-Purpose Theme template.
The problem is that the slider is failing to initialise correctly after the page loads. It simply doesn’t start functioning as expected. I’ve spent a significant amount of time troubleshooting this on my end, and unfortunately, I haven’t been able to resolve the issue.
This is a crucial element for showcasing our products on the homepage, and its current state is negatively impacting the user experience and potentially our sales.
I also understand from the template’s update history that there haven’t been any recent updates. While I appreciate the initial design, the lack of ongoing maintenance and support for critical components like this is concerning.
Could you please investigate this issue urgently? I would appreciate any guidance or a solution you can provide to get the slider working correctly. Please let me know what information you require from my end to assist with your investigation.
Thank you for your time and attention to this matter.
Kasia
Hi,
We´re having massive issues with the following website using Enfold.
Will buying a new 2025 based version solve these problems?
Behavior is different in all web browsers. Mainly the structure, loading the website the first, second or third time, displays wrong, background, order, colors… after refreshing the website 3-4 times content is displayed correctly.Current Version: 4.7.5
No further updates availableThanks in Advance,
AlexHI
I have a site that is almost built and just now am seeing that the images in my portfolio grids are not showing in the grid, but they seem to load and then disappear. I have cleared the css minification. I can’t see the problem on the backend and have checked settings. Can you take a look?
UPDATE – I fixed this by adding this:
.js_active .grid-image { opacity: 1; }but I don’t understand why i needed to add that since the images looked fine before?
Now I am seeing the images but they are getting cropped at the bottom, covered by the title. This was not how they were yesterday. Can you take a look at that? I need the whole images to show with the title and excerpt underneath.
seems ok on firefox but first loads cropped? https://imgur.com/ErS9LDK (correct)
chrome: https://imgur.com/Hj8whSR (cropped on the bottom)UPDATE: The only thing I added yesterday was a cookie bot banner which seems to be cropping the images on chrome and safari browser. When I disable it, the images are fine. Is there a way to fix this and still use cookiebot? If I disable the cookiebot banner, the icon is still there with the info in lower left on some pages – do I need that for compliance. Is there a way to link the cookiebot settings thru the enfold popup info box or is it ok as it is? I am using the enfold banner and it seems to be ok and the images are not cropped. (I found that some cookiebot banner settings make it so the video background doesn’t load on the front page.) What are the best practices here?
Also :
The thumbnails on the grid seem to load slowly, like the files are too big (these are 300×300). Is there a way to fix this?
On the page listed below, I have the sorting options turned on, but I am not seeing them (there is the space there where they should be). Can you take a look?thanks
Nancy-
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Is there a noindex nofollow for a page setting in the Enfold theme?
Sometimes I publish pages so my collaborators can see them but I do not want them to be indexed by search engines. Is there a setting within the Enfold theme itself for this or is it a WordPress setting?
In reply to: Broken Search Icon After Updating to Enfold 7.1
Hi Rikard,
Did you have a chance to read my message above. Can you please help me to get my search icon back to the way it was before upgrading to Enfold 7.1, with a white search icon with grey text in the search box? I want to correct this issue without custom css. Thank you.
In reply to: Strange behavior when I scroll up
Hi janssen-media,
Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardTopic: Demo not actived
Hello,
I’ve installed Enfold and activate the demo Parallax but the home page and all the website doesn’t look like the demo… Could you help me to change the setting or resolve the problem ? Thanks for your help.Topic: Extended Support
Hi there,
I have bought a license for an Enfold Template from Envato, ThemeForest with purchase code
99e9d7d8-5e0c-42b5-85fe-8a58df7add3f
and extended support, when I tried to register my email I misstyped it and haven’t been able to register the correct one.
Please let me know how to fix this to access the extended support I have bought.Thank you
Sandra Williams
(Email address hidden if logged out)Hi there,
We’ve got two websites now where, after adding Google Captcha V3, we get this error when testing the contact form in Enfold:
Token to validate form already expired.
Form could not be submitted. Please reload page and try again.
Transient to verify form was missing or expired.We’ve tried:
1. Clearing and disabling cache
2. Updating all plugins
3. Updating Enfold to latest version
4. Re-saving the captcha keys
5. Assigning new captcha keys
6. Switching to Captcha V2 onlyIf we switch the form’s security to use the Enfold numerical captcha, that works. However neither Captcha V2 or V3 will work.
Please kindly advise?
Thanks
EricIn reply to: Burger menu icon to be black
Hi,
Thanks for the update. If you have further questions which are not on the original topic, then please open a new thread.
Best regards,
RikardHi,
Thank you for the link.
Please replace the css code with this:
#top #wrap_all #main #barra-1 { border-top: 2px solid #56267a; }Make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings afterward.
Best regards,
IsmaelIn reply to: ava_cron_post_css_delete_files
Hey Luigi,
Thank you for the inquiry.
This should be handled by the theme. Have you tried toggling the Enfold > Performance > File Compression settings? You can also manually delete the old scripts and stylesheets in the wp-content/uploads/dynamic_avia folder if the scheduled event continues to fail. Please make sure to create a backup before proceeding.
Best regards,
Ismael -
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