Hi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Hi,
Thanks for that. Your server is returning a 500 internal server error on the WordPress file in private, please share server error logs with us. There are also Javascript errors while editing pages, but they don’t seem to be theme related.
@jmail37 Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
Rikard
Hey ifpmfsr,
Thank you for the inquiry.
The site is still using an older version of the theme, 6.0.9. You have to upgrade it to version 7.0.1. Let us know the result.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
Ismael
Hey Laura,
Thank you for the inquiry.
The site contains a very old version of the theme, 5.6.9. This has to be updated to version 7.0.1 via FTP.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Let us know if the issue persists after updating.
Best regards,
Ismael
Hi,
Yes, you can add the code in the Enfold > General Styling > Quick CSS field. You may also need to toggle or temporarily disable the file compression settings, then purge the cache. Let us know the result.
Best regards,
Ismael
Hey Jim Hill,
Thank you for the inquiry.
The site contains a very old version (5.6.9) of the theme. Updating the theme to version 7.0.1, via FTP, should fix the issue.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
Ismael
have you installed an additional plugin to manage a menu styling or function?
There are two elements inside #header – that do not belong to enfold.
hide them ( or have a look what causes the insertion of those “menu” buttons )
#advanced_menu_toggle,
#advanced_menu_hide {
display: none;
}
Yesterday – on Easter Monday you (and also the participant in the linked post) posted a problem. Now – when does another company work on one of the most important holidays (holy days) there is?
In addition to this fact, you should also be aware that everyone else here is also entitled to support, so it may take some time for them to respond to your request. It’s only been one day since you reported a problem here. And I’m actually surprised that Rikard responded to your request so quickly.
Obviously, you must have had email contact with the team, because I don’t see any other support records from you.
So if there is a reference to disabling the plugins (temporarily), it is to isolate the problem and help you figure out what the cause might be. It is not intended to be a solution to the problem.
If there has ever been such a “bug” in an Enfold version ( f.e.: see fix on Version 6.0.2 – compatibility with WP 6.6 fix for block editor hiding ALB button in header), it has been fixed. So first of all, you should have a current version of the theme installed. If this is the case, it is wise to find out where the problem lies by first seeing if the problem persists without plugins enabled. If this is not the case, then activating the plugins one by one and seeing when the problem occurs will help you identify which plugin might be the cause. A lot of other users do not have that problem.
PS : I’m a participant like you, who just didn’t want to go back to sleep the day after Easter Monday.
Hello,
We have a strange ‘x’ in a circle at upper left, and then the SLOVENLY logo gets cut off on desktop. The fix is probably very simple – we’d really appreciate any help that is offered.
best, Peter / Slovenly Recordings
When I go into to edit a webpage, the main Enfold window is blank. The pages are fine on the server but are no longer editable. All the plugins on the site are up to date. We haven’t done anything new.
Hello,
we face the same problem with advanced layout editor, which is currently not working as many others as we see on threads forum:
We found the error on Wednesday (16th April) – after click on the button of advanced layout editor we see only grey background…
What should we do to fix the problem?
I have spoke to my hosting and they told be this
I have tried increasing the Memory limit I could see that there seems to be issue with the theme as it is not supporting the memory limit so I suggest you to check with the theme vendor and also the PHP requirements of the website.
Now site is saying this
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 12288 bytes) in /home/goldbet4/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-modal-elements.php on line 3107
Avia Layout Builder is somehow “frozen”. I can’t scroll when editing a page.
I tried disabling all plugins.
Cleared cache.
Tried switching theme and then back to Enfold.
Tried different browsers and different computers.
None of it helped.
The problem happened after weeks where I haven’t been locked into WordPress…
Hey lilijabula,
Enfold is not responsible for that, please try to edit it on the page in private.
I’m not sure that I understand your second question, please try to explain it a bit further or post a screenshot highlighting it.
Best regards,
Rikard
Hey Alex,
Did you register your theme license? https://kriesi.at/documentation/enfold/theme-registration/
If the updates should not come through via the theme, then please try using this plugin: https://envato.com/market-plugin/
Best regards,
Rikard
Have been using enfold for years has always worked great.
Just did the update and am getting a critical error in the theme. Moving to a basic it works formatting is messed up as expected but works. Ive doable all plugins and it still wont come up.
Page speed on some of my pages on MOBILE is 7 AND 8 SECONDS.
I asked for help once before, and I was told to use images no larger than 800 wide.
Here is a page that I did exactly what you told me, and it takes 7 seconds on mobile but is super fast on desktop.
I also had asked for help in setting the Enfold theme settings Website Performance And Optimization But I was not offered much help.
Since this is your theme dont you have any tutoritals or anything to figure out this confusing page??
I really have to figure out why this is happening. Page speed insights says: Avoid an excessive DOM size 1,115 elements
A large DOM will increase memory usage, cause longer style calculations, and produce costly layout reflows. Learn how to avoid an excessive DOM size.TBT
I don’t know how to fix any of this… any help will be greatly appreciated.
Is there anyway to get someone who is willing to help me on this topic?
THANK YOU..
https://pagespeed.web.dev/analysis/https-photomagx-com-portfolio-item-n-j-fishing-pier-photography/ss9kh6vfkg?form_factor=mobile
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This topic was modified 8 months, 1 week ago by
extraeyes.
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This topic was modified 8 months, 1 week ago by
extraeyes.
Hello there
Currently I`m running Enfold version (5.5). The system says that’s the latest one. How can I upgrade to the really latest 7.x
Thanks for your help.
Alex
Hey Martin Riemer,
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
Mike
Martin RiemerGuest
Ich nutze für meine lnternetauftritte lhren Theme enfold in der Version 4.02.
Mittlerweile gibt es diesen Theme in der Version 7.0.
Gibt es die Möglichkeit eines Upgrades von der Version 4.02 auf die Version 7.0 und falls
ja, haben Sie dafür eine Anleitung, wie man das macht?
Hey myadminsuper,
It sounds like your theme is using the old API key.
Evenon (Theme Forest) changed the key to”
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
Mike
Hey christian.wien,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
#top #main a:where(:not(.wp-element-button,.avia-button)) {
text-decoration: underline;
}
Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
After applying the css, please clear your browser cache and check.
Best regards,
Mike
Hey nis59,
unfortunately, OVH blocks our IP so you will not be able to download the demos.
I can recommend manually installing the demo by first importing the demo on a localhost and copying the images to your online host via FTP using the same directory structure then editing the .xml demo file found at \wp-content\themes\enfold\includes\admin\demo_files\enfold-2017.xml by replacing http://kriesi.at/themes/enfold-2017/files/ with https://Your-Domain.com/wp-content/uploads/ in a plain text editor such as vscode, please note the trailing slash and the https if your site is using https this should replace about 243 instances, the rest of the link should remain the same, such as /2015/07/marker3.png because you uploaded the images using the same directory structure.
After all of this you will still need to do a little tweaking such as setting the correct menu in the menu options and sorting out the footer widgets
Or you could install the demo on a localhost and then use the plugin Duplicator to move to your live site, this works well for hosts that blocks our IP.
Best regards,
Mike
Hi,
Thank you for your patience, we have asked the Dev Team to review your IP address, only a few has access to this.
As this is a holiday weekend, it may take some time.
I can recommend manually installing the demo by first importing the demo on a localhost and copying the images to your online host via FTP using the same directory structure then editing the .xml demo file found at \wp-content\themes\enfold\includes\admin\demo_files\enfold-2017.xml by replacing http://kriesi.at/themes/enfold-2017/files/ with https://Your-Domain.com/wp-content/uploads/ in a plain text editor such as vscode, please note the trailing slash and the https if your site is using https this should replace about 243 instances, the rest of the link should remain the same, such as /2015/07/marker3.png because you uploaded the images using the same directory structure.
After all of this you will still need to do a little tweaking such as setting the correct menu in the menu options and sorting out the footer widgets
Or you could install the demo on a localhost and then use the plugin Duplicator to move to your live site, this works will for hosts that blocks our IP.
Best regards,
Mike
Hi,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
div .logo {
left: 37%;
}
div.av-burger-overlay-bg {
background-color: rgba(0, 0, 0, .7);
}
After applying the css, please clear your browser cache and check.
Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
Best regards,
Mike
Hey luigi Giliberti,
Thanks for reaching out to us. If you need technical support, then please open a new thread on the support forum and include WordPress admin login details in private, so that we can have a closer look at your site. Also please try to explain the problem a bit further, and where you are seeing missing dependencies.
Best regards,
Rikard
This reply has been marked as private.
luigi GilibertiGuest
Hello, we’ve been using Enfold for over 9 years. Lately, we’ve been experiencing some dependency issues with Avia, which are causing slowdowns on the website. How can we tell if we’re using the WordPress “Classic Editor”?
Thank you in advance for your response
Luigi Giliberti
http://www.ldgservice.it
Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike