Hi,
I added this css from Ismael to your Enfold Theme Options ▸ General Styling ▸ Quick CSS field so your images show on mobile:

@media only screen and (max-width: 767px) {
    .av-inner-masonry-content.site-background {
        display: none;
    }
}

Please clear your browser cache and check.

Best regards,
Mike

Hi,
Thanks for the link to your site, your theme debug info says: token has changed and not verified

Try updating your version of Enfold by downloading the latest installable WP version from your Theme Forest account, and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hey conlcoa,

Could you try updating the theme to the latest version (5.2.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

Hi,

But if, on one of these websites, I activate the code editor, I see the page shortcodes instead, like this:
https://eu-augsburg.de/wp-content/uploads/2022/10/Enfold-Code-editor-active.jpg

My problem is that on the eu-augsburg.de site I NEVER see the shortcodes, regardless of changing the mode from Visual to Code Editor. Do you see them?

No I don’t, and that is not supposed to happen in any case. That is why I’m asking you how to reproduce the problem? Or is it that you actually want to see the box in the screenshot in my quoted text?

I do see the shortcode box on the page in private though, but like I said, that is not supposed to happen. Please try updating the site in question to 5.2.1.

The shortcode processor is not an error message, it’s functionality in the theme which offers shortcode debugging.

Best regards,
Rikard

Hi,
Glad we were able to help, Thank you for using Enfold.

Best regards,
Mike

Hi,

Just to inform all users: Enfold 5.2.1 had been released and fixes the problem.

@Guenni007

Reason could be, that the css file is enqueued in several files. If the fullsize slider is the last then the wrong url overrides previous correct urls. That’s why we did not catch it during testing.

Best regards,
Günter

Hi,

Thanks for that. I can’t reproduce that on my end though, I get the same results using both code and visual editor. Could you let us know how to reproduce this problem? If you are expecting the Enfold layout editor to go into different modes depending on your selection in the Block editor, then it won’t. If you want to enable debug mode (shortcode editing), then please refer to this: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

Best regards,
Rikard

Hi,

Great, I’m glad that you found a solution, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Please try the following in Quick CSS under Enfold->General Styling:

form.av-light-form input::placeholder {
  color: #fff;
}

Best regards,
Rikard

Hey Werner Steiner,
Thanks for the link to your site, I see that you are using an old version that uses the old Envato API key, Envato (Theme Forest) stopped using this a few years ago and switched to a Token systemand all users needed to go to their Envato account and create a new Token. So you will need to ask your developer to create a Token for you as the license is in his account, you will also need to ask him for the latest version so you can manually update because your version will not update. Unfortunately Envato doesn’t transfer licenses.
We can not issue licenses or sell the theme directly, we have an exclusive contract with Envato and they control all aspects of the licenses.
I believe that your developer can push the license to your Envato account from his dashboard, but I could be wrong about that, typically developers are advised to purchase licenses through the client account to avoid this issue after they stop working together.
I would advise purchasing a new license through your Envato account, the benefit is that it includes 6 months of free support on our forum.

Best regards,
Mike

Hi,
Glad Yigit was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi Andrew,

It’s not a know problem with the theme. First off, could you try updating the theme to the latest version (5.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private.

Best regards,
Rikard

Hey,

Our devs have fixed the issue and included it in Enfold 5.2.1. Please update the theme :)

Regards,
Yigit