Hey dburton77,

Thank you for the inquiry.

Yes, you have to put the tracking code in the Enfold > Google Services > Google Analytics > Google Measurement ID field. This is the only way the theme can detect if the tracking script is present on the site and allow the privacy cookies to control it.

Best regards,
Ismael

Hey Christoph Babilon,
Unfortunately the “Flagship Theme” is not compatible with “Enfold”, you will need to rebuild your site.
Your best to create a “staging site” while you complete this work.

Best regards,
Mike

Hi,
We don’t have an IP range, our IP is kriesi.at (85.13.136.225)
Some hosts block us, so we might be on a block list somewhere.
Although, as I recall, v5.1.1 may have had an issue with updating, it was right after Envato switched to the “Token”
I recommend manually updating this, try following these steps.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,

Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hey Jason,

Please try the following in Quick CSS under Enfold->General Styling:

.html_header_sidebar #top #header {
  width: 400px;
}

.html_header_left #main {
  margin-left: 400px;
}

Best regards,
Rikard

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey karina yevenes hernandez,

The version of the theme that you are running is not availble with newer PHP versions. Could you try to update to the latest version (7.1.1) to see if that helps please? The update to 7.1.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

• This reply was modified 7 months, 1 week ago by Rikard.

Hi,

Great, I’m glad that we could help. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Great, I’m glad that Ismael could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:

.phone-info a {
  font-size: 22px !important;
}

Best regards,
Rikard

Hi,

Thank you for the info.

Yes, unfortunately, the Enfold Numeric Captcha can be easily bypassed nowadays. We recommend activating Google reCAPTCHA or use a more advanced contact form plugin with security-related extensions, such as Contact Form 7, Gravity Forms, or WPForms. Please check the links below.

— https://wordpress.org/plugins/contact-form-7-honeypot/
— https://wpforms.com/docs/how-to-set-up-and-use-recaptcha-in-wpforms/

We’ll keep the thread open.

Best regards,
Ismael

Hey cuccarini,

Thank you for the inquiry.

We can’t reproduce the issue with the featured image on our installation, so it’s possible that it’s caused by a plugin or a custom modification.

Regarding the enfold-child notice or warning, you need to add the template declaration at the very top of the style.css file.

/*
Theme Name: Enfold
Description: <strong>A superflexible and responsive Business Theme by Kriesi</strong> -
Update notifications available on Facebook and via newsletter:
- <a href='http://www.facebook.com/pages/Kriesi/333648177216'>Join the Facebook Group</a> - <a href='http://kriesi.at/newsletter'>Subscribe to our Newsletter</a>
Version: 7.1.1
Author: Kriesi
Author URI: https://kriesi.at
License: Themeforest Split Licence
License URI: -
Theme URI: kriesi.at/themes/enfold/
Envato_ID: 4519990
*/

/*
* PLEASE DO NOT EDIT THIS FILE!
*
* This file is only in your themefolder for WordPress to recognize basic theme data like name and version
* CSS Rules in this file will not be used by the theme.
* Instead use the custom.css file that is located in your themes /css/ folder to add your styles.
* You can copy a style rule from any of your css files and paste it in custom.css and
* it will override the original style. If you just want to add small css snippets you might also
* want to consider to add it to the designated CSS option field in your themes backend at: Theme Options->General Styling
*/

Looks like you’ve made some css modifications and removed this part.

Best regards,
Ismael

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey Cheeks,

Please register on the support forum for technical support, then open a new thread and include login details to your site in private. Also let us know which demo you are looking to import.

Best regards,
Rikard

Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike ,.l,

Hi,
Thanks for the login, your file structure was not correct, it took me a couple of tries and your site crashed a couple of times, but it looks OK now.
Please clear your browser cache and check now.
I note that your header menu is too long for your site, I don’t recall if this was the case before, you can fix this at:
Enfold Theme Options ▸ General Layout ▸ Dimensions

Try 1410px, or larger.

Best regards,
Mike

Hey Jonathan,
Please note that Theme Forest is owned by Envato, we state the two as the same.
Please note that your version, 4.7.6.3, is right about the time Envato (Theme Forest) changed from the API to the Token, which was rocky at first, but by v5 it was sorted out.
Also note that we have an exclusive contract with Envato, we can not provide licenses nor access licenses held by Envato.
Envato will not move licenses held by “developers” to a client, unfortunately many “developers” bought licenses under their login instead of their client, and then decided to “quit or move on”.
Your best option now is to purchase a new license for your client which their email and login at Envato (Theme Forest) and update and then create a new Token.
Please try these steps:
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

To create a Token see our documentation here.

Best regards,
Mike