Hi,

Great, I’m glad to hear that it’s working again.

This is the pre sale channel, so technical support is usually not given here. Next time I would suggest that you open a thread on the support forum instead: https://kriesi.at/support/. If your support period has expired, then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thank you for the update.

In the current version (5.2.1) installed on your site, you may need to download the latest version of the theme from your ThemeForest account and upload it manually to your server via FTP. Once the theme is updated to version 7.1.2, you should be able to update it again directly from the dashboard. Please refer to this documentation for more information.

— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Best regards,
Ismael

Hey condonp,
Thanks for the mockup image:

it looks like you are close to achieving this, but I only see one widget in the header:

to change the color of your widget and move the menu try adding this css:

.responsive #top #header #header_main .inner-container .widget>div {
    background: rgb(77, 172, 56);
}
.topconatiner {
    align-items: center;
}
.responsive #top #header #header_main .inner-container .main_menu {
    justify-content: right;
}
.responsive #top #header #header_main .inner-container .main_menu {
	margin-right: 6%;
}

for this:

The snippet from the documentation that you are trying to follow looks nothing like your mockup.

Best regards,
Mike

Hey Steve Webgecko,
Thank you for your patience, changing the colors on hover can be done with custom css, and a popup can be added via jQuery, but the popup will be in the center of the screen and not over the box that is clicked, like on your page. I recommend copying the bootstrap element HTML with the css & jQuery that makes this popup work and add it to a code block element on your Enfold page to duplicate this.
Changing your blog images to B&W until hover can be done with a gray scale css filter, a icon could be added on hover but it would also require custom css.
When you are ready to try this please ensure that you have an active support license and login to the forum and post your question with a admin login to your test page. The pre sales contact form is not appropriate for support.

Best regards,
Mike

Hey cynkindred,
Thanks for your patience, sometimes popup plugins have a conflict with the theme’s popup code. You can try disabling the theme popup at Enfold Theme Options ▸ Lightbox Modal Window and see if that helps.
Otherwise please link to your page so we can examine.

Best regards,
Mike

Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
It sounds like a server cashing issue such as a object-oriented cache, I’m not sure if you can disable it for just one site. You can try disabling the theme cache at Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and then enable Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files If you are using a CDN like Cloudflare it may also cause this, I think there is a setting for this in JetPack, if you are using this, or perhaps it is enabled on your server.
Most all of the sites that I examine update instantly with the theme cache, including my test site. Only twice have I seen something like this and it was related to CDN or object-oriented cache.

Best regards,
Mike

Hey Liza Sanchez,

It looks like it’s using our Enfold theme. If you edit each of the pages, then you can see the elements which were used to build it.

Best regards,
Rikard

Hi,
Glad Ismael & Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Glad Ismael & Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hey mshane,
Envato (Theme Forest) stopped using the API a few years ago, now they use a Token, but you can not use the Token with your version so you will need to manually update, then set up the Token and next time you can update in the theme panel. We expect no issues with updating, but recommend creating a full backup using your webhost backup tool, not a plugin unless you have specific knowledge with it and it has worked for you in the past. Often backup plugins fail when restoring.
Also note that if you are not using a child theme and the core files such as functions.php were modified those customizations will be lost, so backup any customizations.
Also note that if you are using a child theme and you have a copy of the header.php or footer.php in the child theme, please remove these as these files have changed and will cause an error.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hey Judy Curtis,
Yes you will have lifetime updates in your Theme Forest account, if you have already set up a Token on your site and have received an update in the theme panel then you will also get updates that way.

Best regards,
Mike

Hey JudyCurtis,

Did you register your theme license? https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,

.sk site:

Enfold: 6.0.2
Woo: 9.8.5
Flux: 2.14.0

————–

.cz site:

Enfold: 7.1.1
Woo: 10.1.0
Flux: 2.20.0.0

Best regards,
Rikard