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We have been trying to upload and use custom fonts, but it is giving us an error and won’t let us use what we upload.
We followed these directions
From the heading: How to upload custom fonts to how to identify the fonts
Once we upload and try to use, it is giving us an error. The fonts upload but they don’t look the same from an original download from the internet.
Any help would be much appreciated.
The error it is giving is Font:MACOSX (font-family: macosx) normal: 400
In reply to: Basket is hidden on mobile
Hi,
Thanks for letting us know. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardIn reply to: Change color of mouse over titles
sorry – i did not think of that. But – there is no hover style on mobile devices!
So that is normal behaviour for mobile devices – if you do not want that blur and that darker overlay – change the offered rule to:.responsive.avia_desktop #top .av-caption-style-overlay .av-masonry-item-with-image .av-inner-masonry-content { background:rgba(0,0,0,.5); -webkit-backdrop-filter:blur(3px); backdrop-filter:blur(3px) }because mobile devices have on html the class: avia_mobile the default enfold setting will work instead.
In reply to: License expired so no support available…
How did you place the Embed block inside a Text Block element?
Well, I simply typed the involved URI, in a new line, at that was it. I did not actually use any Embed block: that IFRAME-embed was done automatically, and it’s the huge space underneath that URI that was our problem. It was a problem also with 5.x Enfold versions, but in last one it has to be taken into account.
Are you going to apply any fix in core-code? Thanks, e.-Hey Enfoldfanatic,
Could you post a link to where we can see the element in question please?
Best regards,
RikardIn reply to: bug with enford and licence
Hi,
Thanks for the update. What happens if you clear the cache and minified files from the plugin? You could also try to temporarily activate the option to delete old CSS and JS files under Enfold->Performance, and toggle the file compression options on the same page.
Best regards,
RikardHello guys!
I have a big problem with clients site after updating WordPress 4.8 > 6.6.2 and updated Enfold theme to the latest version.
So what´s wrong?
– backend is very slow and lazy
– can´t edit original pages. After edit/save – nothing is happening on the frontend
– i can create new page which is published, but the styling is corrupt
– it seems there are two sidebars (one of them ist empty) and the color section does not stretch into the full screen (it should)
– There is WPML plugin istalled with 2 language mutations (plugin version 4.6.1)
– running on PHP 8.0, server RAM 500MB
– according to the WPML info there is a memory limit set to 40MB in config.php. Can this cause the problem with the site speed?Site URL: https://bkkovotrade.sk/
Currently added new page with styling problems: https://bkkovotrade.sk/hutny-material/As the customer needs to update the site and run new promotions, I would be very grateful for your help.
In reply to: Image above column mobile
They are part of these settings, as ismael mentioned. These 4 icons (underlined in red) give you settings for different screen widths. There is some explanatory text on the right. The only thing I set as a default is whether absolute or relative positioning is selected. I then set the values for the individual widths.
f.e. on this demo page here (the three columns with that special ampersand) : https://kriesi.at/themes/enfold-parallax/
it will make no sense for mobile view that the columns do overlap and move that parallax way. So these settings are not the same as for the desktop version.
In reply to: bug with enford and licence
thank you Ismael, i got the point with the licence.
i tried to fix the issues with my website and resolved the logo / header bug
nevertheless, i still have instability with the superior color section that is a top of the pages .; 2 pages of the website are always disabling the chosen colors and become “white” for no reasons … the landing page is fine, the contact page is fine but oddly these pages were ok yesterday and this morning are again with the color section white (i thought i found the solution by clearing the cache with hummingbird but it doesnt work this morning)
by the way, the color section at the bottom of the pages are also bugging
please not that some the modification made in some sections of these pages have not been made despite my multiple udpates yesterday, everything was fine yesterday but this morning half of my modification disappeared (change colors of some sections).
do you think it comes from enfold or from the data base ? i feel there is an update and cache problem (some troubles happened with the library where i need to remove lot of double images and eventually re import most of the pictures.
Wir haben neuerdings ein Problem mit dem Accordeon auf unserer Seite.
Sobald man das Accordeon anklickt, lädt die sofort neu und macht das unendlich weiter, solange bis man im Browser das Neu-Laden abbricht. Styling und Einstellungen des Accordeon sind egal.
Scheint nur die eine Seite zu betreffen, kein prinzipielles Problem in der Version zu sein. Getestet mit Chrome, aktuelle Version. Enfold, Plugins und WordPress alle auf der aktuellsten Version. PHP 8.2
Ursache für mich bisher nicht erkennbar.
In reply to: icon boxes not equal height multiple min-heights
Hey amandahook62,
Thank you for the inquiry.
You may need to apply unique class names to the other Icon Boxes in order to target them specifically. Please check the link below for more info:
// https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support
Once you’ve specified a unique class name (e.g., av-icon-box-height-large, av-icon-box-height-medium, av-icon-box-height-small), add the following css code using the new selector.
Example:
.av-icon-box-height-large .iconbox_content { min-height: 400px; } .av-icon-box-height-medium .iconbox_content { min-height: 300px; } .av-icon-box-height-small .iconbox_content { min-height: 200px; }Best regards,
IsmaelIn reply to: Update
Hey Aimata,
Thank you for the inquiry.
I can’t update Enfold. They ask me for a key, I put the key but it doesn’t work
Did you generate a private token? If you haven’t, please check the documentation below: https://kriesi.at/documentation/enfold/theme-registration/#what-is-an-envato-personal-token
And I can’t find the support.
Do you have the purchase code? If you have a purchase code, you can register a new account in the forum using the following link: https://kriesi.at/support/register/
After the forum registration, you can open a new inquiry using this form: https://kriesi.at/support/forum/enfold/#new-post
Best regards,
IsmaelI just tried to ask a support question and received the message that my support license has expired. I only have two websites using Enfold. They are palmcovevision.au and felanmarine.com.au.
Envato shows that both Enfold themes have 6 months remaining on support. Could you please check for me. Thank you. I have included admin login for the two sites for you in Private Content.
When I try to edit my homepage https://wta.nl/ I get the message “There has been a critical error on this website. Please check your site admin email inbox for instructions.” For some reason I don’t get the e-mail, although testing shows that WordPress does send an e-mail to my address, but that’s not my question.
The weird thing is that I only get the error message when trying to edit my homepage https://wta.nl/ . All other pages can be edited in the Enfold editor without problem. For example:
https://wta.nl/portfolio/
https://wta.nl/tekstschrijver-eindhoven/
https://wta.nl/copywriter-eindhoven/Three things I’ve tried:
1) I have deactivated all plugins (only have a few) but still CAN’T edit the homepage.
3) I’ve duplicated the homepage, and then I CAN edit the duplicate, but not the original page.
3) I’ve changed the theme into the default WordPress theme, and then I CAN edit the page.It’s a weird problem. Hope you can help me. I’ve added my WP login in private window.
In reply to: Impossible to update
Sorry, the website is http://www.d-coolinway.com. Once again: I’ve already purchased Enfold three times for three different websites. On the latest website, I’m unable to update Enfold. It asks for a private token, and when I enter the license key, it says it’s incorrect. Thanks for your help.
Topic: Impossible to update
Hello, I’ve already purchased Enfold three times for three different websites. On the latest website, I’m unable to update Enfold. It asks for a private token, and when I enter the license key, it says it’s incorrect. Thanks for your help.
Topic: Update
Hello, I’ve already bought 3 times Enfold. In my third website, I can’t update Enfold. They ask me for a key, I put the key but it doesn’t work. And I can’t find the support. Thanks.
In reply to: Search symbol on the left side of main menu is blank
Did you realy read what i have written? Did you see where I saw the striking difference? I described two very prominent differences as examples, and Ismael shows you again where the problem might lie.
If Enfold expects to find the following:data-av_icon=""; but then finds this:av_icon=””– it cannot be interpreted correctly – and therefore no icon can be inserted.Ok – here for you, so that you don’t get annoyed by the translation again (or even by the different header heights).
It seems that in your installation all minus signs “–” indicate a splitting of the properties.
And because your images and other alb do have data- attributes – there might be some changes to search behaviour. Maybe a custom script that takes influence on that?Topic: Changes to the header
Hi,
I want to make some changes to the header and lucky me, I found on the documentation a guide for those changes –I followed the instructions and didn’t miss anything.
But for some reason, nothing happened. The header stayed the same.
I even tried changing the menu through the theme options to the regular menu, I’ve tried to add the CSS code in the quick CSS and not to the CSS file in the child theme – but nothing fixed it.Also, the site is going to have 3 mirror sites in several languages, so I would like to have the secondary on the right side of the burger menu (which I’ll use as links to the other sub-domains)
Can you please help me?
Thank you
Reut RachelHello,
i built for a Customer of mine a Enfold Site (Child Theme is “online”).
Now my Customer want to have a exact Duplicate from the .de-Domain for the new .at-Domain (because of a second Location in Austria).The way I see it, the workflow would be as follows:
1. Install WordPress for the at. page
2. Buy a new Enfold license, install it, add a child theme and activate it
3. Export the theme settings file on the .de page
4. Export the layout architect templates on the .de page
5. Import the theme settings file on the .at page
6. Import the Layout Architect templates on the .at page
7. Overwrite the database with the .at endingIs that correct? Or is there a better way to do this?
Thank you very much,
FelixLHi there,
so far we used the implemented contact form in the theme. It seems to work, but we have clients complaining about not being able to send us a message. If we try then, it is indeed not working. But it will again the next day or a couple hours later. I called the provider to check if there might be any issues, but they say it must be a problem with WordPress. Is there a plugin that can be used in addition in order to avoid this problem? It’s a doctors website and my client is not happy about her patients not being able to leave a message or an unreliable contact form performance.
I’d be glad, if you could help me fix this…Best Katrin
In reply to: Hiding only logo in home page
Thank you Ismael, it’s done.
Regarding <p> style and Fullscreen Slider text caption, I need some orientation. If open a new thread whith this subject, let me know.
I need typography for <p> element be justify aligned by default. I looked for an option into Enfold Settings and couldn’t find Text Alagnment attribute neither on General Styles / Tipography nor on Advanced Styles. So I’m using this CSS code:
p, li {
text-align: justify;
}It works fine. However, when I center Caption into a Fullscreen Slider, only Caption Title takes centered alignment, but Caption Text does not. I tried adding add html <p style=”text-align: center;> element into caption text field, but the complete page breaks, so this was not a solution.
How could I indicate center alignment only to Text Caption?
As always, thanks in advance. If I have to open a different thread for this topic, let me know.
Best regards.
In reply to: Mistakenly renewed support for an expired license
Hey Max,
Theme licenses are valid for life, so you don’t need to purchase a new one. I’m not sure why you need your purchase code, but it can be found in your Themeforest account. If you are looking to get theme updates, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeIn reply to: Result search page edit
Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeIn reply to: How to remove the arrow-up in the right corner below
Hey Jak73,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#scroll-top-link { display: none; }Best regards,
MikeIn reply to: OpenStreetMap – full screen width
In reply to: Custom Icon for Icon Box
Hi,
Glad we were able to help, also thank Guenni007 for sharing, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeIn reply to: Export and import builder page
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike
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