Hey northorie,
Thank you for the inquiry.
Yes, the layout should be possible with Enfold but it will require some modifications. Unfortunately, we won’t be able to build a demo specifically for this site, but we can assist you if you encounter any issues building the layout.
Best regards,
Ismael
Torsten JahnGuest
I bought an enfold theme and your support at Envato market and registered my account with you by using the Item Purchase Code.
When I wanted to create my login on kriesi.at, I was told that I would receive an email at the above mentioned address. Unfortunately, I never received that email, in spite of trying it multiple times.
HOW CAN I GET MY PASSWORD?
Please help.
Viele Grüße aus Kalifornien
Torsten
Hi,
I deleted it for you before the last post:

So you are all done.
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Max NafisiGuest
Hi,
a while ago I purchased an Enfold theme and I accidentally bought the second time, I have been trying to contact EvantoMarket to get a refund but they have never responded,
I also have a technical question, as my website Cart page doesn’t show the Tax portion, this is not a WooCommerce issue, all settings are good and it works with other themes.
Hey Augeundso,
A child theme allows you to add customizations to core element files that you don’t want to lose on your next update.
For example, if you wanted to customize a element like the contact form, and you found a solution that says add some PHP code to your functions.php file, the next time you update you will lose this code. If you don’t need this kind of customization, you will be fine.
If you are not using a child theme you could use the WP Code plugin then add a new snippet, in the top right corner use the PHP snippet as the code type:

and ensure that it is activated, then add your code and save.
You can add a child theme at any time, follow these steps: child theme
Best regards,
Mike
Hi Ismael!
The decoding attribute was there before but the loading lazy is gone. How do I bring back lazy load?
Sending you another website on the private content section with an older version of Enfold (5.7.1) where you can see both elements lazy loading and decoding. Latest update to Enfold on the first site I sent you got rid of the lazy loading.
Updated directly from Envato.
Thank you!
Havi
Hi guys,
maybe a very silly question but: I often read of child theme.
I just installed enfold (a while ago) and started to build the website and thats all. never thought about a child theme.
Whats that?
Do i need that?
And why? Can i still do that at this point? (3 websites running on 3 enfold licences)
Thanks in advance
Auge
Hi,
When I check your site: https://www.traumwandel.de/
it says “updates: disabled”
Please see this page and read “Step 2: Set required Token Permission”
or Install the Envato market plugin and set up your token key.
Best regards,
Mike
Hi,
Thanks for the update. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Hi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Hi,
Thanks for the update. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Hi,
Thanks for the update. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Hi,
Try adding this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
.av_seperator_small_border .av-main-nav>li>a>.avia-menu-text {
border-right-style: solid;
border-right-width: 1px;
padding-right: 13px;
margin-right: -13px;
}
Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
After applying the css, please clear your browser cache and check.
Best regards,
Mike
Hi,
I’m a great fan of the enfold theme and running it on three own pages and on clients pages.
I really like the layout and style on this page, which is built with Avada : Link
Is there a way to achieve this with enfold? Could you build a demo to use?
I’d rather keep using enfold.
Best regards
Hi Guenni007,
Are you saying to remove all if the css added from the documentation on
With your proposed ccs?
Will that cancel out everything done so far by Rikard?
I appreciate the help with this, it’s very frustrating it is so difficult to have a layout like this that just works.
Hi,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
@media only screen and (max-width: 768px) {
.avia-caption-content p {
font-size: 40px !important;
}
}
#top.home .av-special-heading.avia-builder-el-5 {
margin-top: 0;
}
After applying the css, please clear your browser cache and check.
Best regards,
Mike
Hi,
As I understand, you see this:

and would like this:

Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
@media only screen and (max-width: 767px) {
.page-id-4540 .av_one_fifth.avia-builder-el-59,.av_one_fifth.avia-builder-el-66 {
display: none;
}
.responsive #top.page-id-4540 #wrap_all .content .entry-content-wrapper .flex_column.av_one_fifth {
width: 33%;
}
}
After applying the css, please clear your browser cache and check.
Best regards,
Mike
Hi,
Unfortunately this will be needed to create at the theme level, if you would like to request this feature the Dev Team has opened a new Github Feature Request for users to place requests and follow them as the Dev Team reviews them.
Best regards,
Mike
Hi,
I see that you are using vc builder to build your site, Enfold has it’s own builder and typically is not compatible with wp-blocks, elementor, or VC, or other builders.
I believe that the “way-points” script is not firing the starts the animation after 3 seconds has a conflict with your VC builder way-point script and I don’t see a solution. Unfortunately we don’t support other builders or third party plugins.
I also don’t see a second language on your site so I can’t tell if this is a result of your translation.
Best regards,
Mike
Hey schweg33,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
.tribe-common--breakpoint-medium.tribe-events .tribe-events-l-container {
padding-top: 0;
}
After applying the css, please clear your browser cache and check.
Best regards,
Mike
Hi,
Your version v4.5.2 can not be updated in the backend with a token, you will need to manually update, this was due to Envato switching from the API license to the Token license.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
Mike
Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hey Tanja,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
#top.home .alternate_color .homepgservicestable.avia-data-table.avia_pricing_minimal td {
color: #fff;
border-color: transparent;
font-size: 2em;
}
Best regards,
Mike
Please re-read my first message above, since I have edited it with clarifications.
The second and third licenses we purchased in 2021 and 2025 (today). (There was actually an original – the first – license purchased by a previous web designer in 2015. We needed our own access to the theme and its account, so we purchased the second license in roughly 2021.)
Both the 2021 and 2025 (purchased today) license tokens get the valid check mark, but also now get the errors.
1. Neither license token is being used on any other site but this one.
2. They are both Standard Licenses.
3. Based on your provided link above, how can I see – and modify – what our Enfold Standard License has access to? I’ve tried finding those options but cannot.
4. I have placed 4 questions in the original message above, which I’d greatly appreciate guidance with.
5. I appreciate the option to extend support, but I’m not sure how to get a refund on the new license I purchased, and my primary concern is to get this theme updated (quickly, at my client’s request).
You definitely had another report of a similar memory leak issue from a large blog. I mentioned it in my post above because you personally closed the issue as I was commenting on it.
I’m going to take one more look at this but I am 99% sure this is caused by a query enfold is running which is filling the memory.
I’ve already checked the server config several times. The PHP settings are correct and adjusting the memory limit makes no difference. It has 4gb of memory available and the server has about 100gb ram redundancy.
Disabling caching or redis doesn’t help. This is a scalability issue with enfold – the query being ran is not getting the correct memory allocation.
I’ll reply back again after another test.
Hi,
If you are getting different results depending on if you are logged into WordPress or not, then the problem is likely due to caching. Make sure that all caches are cleared, or try to toggle the file compression options and option to delete old CSS and JS files under Enfold->Performance.
Best regards,
Rikard
Hey Rachael,
You don’t need to purchase more licenses to get support, please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
If you need to register your theme license, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard
Hey Rachael,
You don’t need to purchase more licenses to get support, please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
If you need to register your theme license, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard
Hey GoodfishGroup_Marketing,
The easiest way would likely to simply create the layout using the layout builder in Enfold, then hide the regular header and footer in the Layout menu.
Best regards,
Rikard