Dear enfold support team
I implemented the social media icons in my enfold mobile burger menu
with code from Mike
https://kriesi.at/support/topic/fullwith-dropdown-unter-hamburger-menu-mit-social-media-icons/#post-1266922
The social icons are only shown in the burger mobile menu if the user has an account and is logged in.
How can I fix this?
Regards,
Michael
Hi, so I’ve since installed the Barn2 plug in “Woocommerce product filters” but I can’t get it to work on Enfold’s product grid. Please can you help?
Thank you
Sarah
hi team, wouldnt be a good idea to edit a video showing how to :
How to manually import a theme demo
Please add following line to Functions.php file in Appearance > Editor
add_theme_support( ‘avia_demo_store_downloaded_files’ );
Download the zip file of the demo you would like to import from https://github.com/KriesiMedia/enfold-library/tree/master/demos
Extract it in \uploads\avia_demo_files\ folder. If you are importing Enfold 2017 demo, files should be extracted inside \enfold-2017\ so it should look as \uploads\avia_demo_files\enfold-2017\
Go to Enfold theme options > Demo Import and import the demo
because frankly , a newby wont even know where to start here as in the “Editor” it is clearly written : “* PLEASE DO NOT EDIT THIS FILE!”
you guys are cool to share processes but you assume we all understand what this mean.
a step by step video tutorial would fix the demo download headaches (also duplicator process)
Hi Enfold is hanging whenever I try to edit causing a time out and then our sever blocks me and I need to get unblocked by our sever people.
My feeling is this started when my server peple moved us to a new server but they say they have other WordPress sites not causing any issues.
My theme and plugins are all up to date. I use WP cache and have cleared the cache, but the problem persists as soon as I try to edit a page or post.
Please can you advise.
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This topic was modified 1 year, 1 month ago by
JennyGr.
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This topic was modified 1 year, 1 month ago by
JennyGr.
Hi,
Thank you for the inquiry.
Since the page has a transparent header, the menu color must be adjusted in Enfold > Theme Options > Transparency Options > Transparency Menu Color settings. We set it to #454545 temporarily. For the default header, you can adjust the menu style in Enfold > Advanced Styling panel.
Let us know if you need more info.
Best regards,
Ismael
Hi,
Thank you for the update.
The changes above will be added in their config file if I am not mistaken: https://github.com/OnTheGoSystems/wpml-config/blob/master/enfold/wpml-config.xml
Best regards,
Ismael
Hey wolfgangspelitz,
Thank you for the inquiry.
Once a Custom Element Template (CET) is created, go to the Custom Elements tab inside the Advanced Layout Builder (ALB). Hover over the custom element you want to modify, then click the Edit (pencil icon) button. For more details about CET, please refer to this documentation: https://kriesi.at/documentation/enfold/custom-element-templates/#basics
Best regards,
Ismael
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hey hellsing71,
Please link to your site so we can examine. Please note that we are now at v6.09 and updating from v4.7 will not work automatically.
If you tried to overwrite the theme via FTP you could have errors as old theme files will still be present.
Try installing the theme update like this:
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hey Nancy,
Your theme version is quite old, v5.4.1 please update to v6.0.9
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
Mike
this is just the lato activation by enfold google font support? (just selecting it from the drop down menu – on general styling – fonts)
can you show me that page where it is not changed to the correct lato font?
how did you enter those special characters.
Can you try to use the unicode html entity & #262; (without that space between ampersand and #)
Lato is designed by polish Łukasz Dziedzic, so I can hardly imagine that this font is not equipped with diacritical marks.
but reading f.e.: https://stackoverflow.com/questions/51707185/font-lato-bolded-some-czech-characters – it seem that some characters with Caron (Hatschek) are printed bold – instead of normal.
but that C with Akut is there :

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This reply was modified 1 year, 1 month ago by
Guenni007.
Dear Support,
I just updated an abandoned website (from Enfold 4.7 to the latest) after 5 years with a new licence (the developer is out of sight). Everything seemed to be more or less OK until I tried to edit a page. The editor loaded, the content was loaded into the code editor but the page layout didn’t, and the whole site became unresponsive. I couldn’t go back to the Dashboard nor I could open the front. There were no error messages. The only thing I found is this line in my site’s error log:
“Undefined array key “controls” in /home/xxxxxxx/public_html/wp-content/themes/enfold/framework/php/function-set-avia-frontend.php on line 754″
I had to kill the process on the server to make the site responsive again. I repeated the steps and it happened again.After setting the server to use php 7.4 I had the same error (Avia didn’t load the page to edit) except the site didn’t freeze and the front run perfectly. I switched back to php 8.4.x (for security reasons) and now the site works as long as I don’t try to edit stg.
WP and all plugins were updated to the latest before installing the new Enfold. The site runs on php 8.4.x.
Please help me to solve this problem.
Thanks,
Peter
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This topic was modified 1 year, 1 month ago by
hellsing71. Reason: Typos
Hey AlonaGreenHouse,
Your theme is very old v4.8.6.5 you must update to v6.0.9
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
Mike
Hey Augeundso,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
@media only screen and (max-width: 1270px) {
#top #main .avia-gallery .avia-gallery-big-inner {
height: auto;
}
}
Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
After applying the css, please clear your browser cache and check.
Best regards,
Mike
Hey MysticMimi,
Thanks for the login, I tested a few elements on different pages, but the “space” key always works for me.
Please create a test page with the element that you can not use the “space” key so we can examine.
Typically this is due to a plugin.
Please note that you don’t need the “Classic Editor” plugin, it is built into the theme at Enfold Theme Options ▸ Select Your Editor

Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hey northorie,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
@media only screen and (max-width: 500px) {
.responsive #top #wrap_all .flex_column {
margin-bottom: 0;
padding-bottom: 0;
}
#av_section_1 .av-special-heading-h1 .special-heading-border {
height: 0;
}
#av_section_1 {
min-height: 75px;
}
}
Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
After applying the css, please clear your browser cache and check.

Best regards,
Mike
Hey tczubkowski_priv,
Please try the following in Quick CSS under Enfold->General Styling:
@media only screen and (max-width: 767px) {
.responsive #scroll-top-link {
display: block;
}
}
Best regards,
Rikard
Hi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Hey Noah,
Could you share server error logs with us please? Enfold is fully compatible with PHP 7.4 and up.
Best regards,
Rikard
Jason LewGuest
Hi there,
Not sure if you can help me here but our website (shared in private content) is using Enfold 4.5.2 and my brother, who we lost trgically last July, was our webadmin. We don’t seem to have access to themeforest/Envato to find our private key to update.
Would there be any way to recover that private key or is it lost forever?
Appreciate any help you can provide, thank you.
Noah GregoryGuest
I apologize for having to use this channel, but while I am the current developer of the website, I did not originally build it and so I do not have access to our purchase code to create an account and correspond “correctly”. I am having an issue where /something/ that I cannot track down in the enfold theme is causing a critical error on my website when trying to update the PHP past 7.4. The theme is updated, my envato token is active, etc. I have traced the issue to the theme as I can update the website to PHP 8.1 when I switch to another theme, but I want to continue using the Enfold theme and so am trying to make this work. If phone communication is easier, my cell is (843)303-4733. Thank you!
I’m trying to add additional posts for my blog. When I paste the copy into the box (Advanced Layout Editor), it shows really weird. White, with an old default http type (maybe chicago?). It is not showing any design or coding options. Even if I go to text view, it is still that white weird text. How can this be fixed, or purged, etc.?
I have purged everything. I was on the phone with my host (siteground) for an hour, but even with restored backups from days ago, it fails to work. I have turned off and on every plugin.
I seems to be some kind of bug with Enfold?
TOTALLY BROKEN!
Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hey, I downloaded and installed the newest enfold version and got also the newest WordPress.
Trying to make changes on sites and frontsite, I got the fail: Failed to initialize plugin: Avia_Builder_button, but the extended builder pops up, so that I can fill in my changes. BUT I can change textes, but if I want to change color, the picked color is shown, I just can’t click on the save button. Nothing happens. I need to close the dialog with the X.
Hallo,
ich habe die neueste Enfold Version geladen und auch das neuste WordPress. Wenn ich versuche eine Änderung vorzunehmen und auf Seiten klicke, bekomme ich zunächst die Fehlermeldung Failed to initialize plugin: avia_builder_button.
Ich kann dann Texte anpassen, aber wenn ich z.B. die Hintergrundfarbe einer Rasterzeile anpassen möchte, wird mir die Farbauswahl angezeigt, der “Speichern” Button funktioniert jedoch nicht. Ich muss das Dialogfenster mit dem X schließen.
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This topic was modified 1 year, 1 month ago by
cygrafix1.
Dear Enfold- Support!
First of all many thanks for your outstanding work and coding abilities, which you present here. With the help of the Forum I could fix most of the problems I encountered building my site.
However, there are still a few very annoying errors which I wasn’t able to fix, I hope you can help me out.
The site address is [in the private content area]
1) I don’t want the image caption of the header logo to show up on mouseover – i found no option to hide the caption in the enfold header settings
2) The blue footer area (with the Copyright and Impressum link) ist way too large, I would like to have it approx. double the size as the dark blue subfooter area. Especially on mobile view, this area is huge, which does look very strange.
3) Although I set a favicon which is normally displayed in the Chrome Tab on PC and Mobile, on Ipad Chrome browser there’s still the normal WordPress Icon – how can I fix this?
I think thats all for now!
Again thank you for your great help!
Hey wolfgangspelitz,
Thank you for the inquiry.
To create a multilingual site with Enfold, we recommend using either the Polylang or WPML plugin. For more info, please check the following links:
— https://wpml.org/documentation/theme-compatibility/enfold/
— https://wpml.org/theme/enfold/
— https://wpml.org/tutorials/2016/02/enfold-theme-and-wpml/
Best regards,
Ismael