Viewing 30 results - 3,751 through 3,780 (of 244,213 total)
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  • #1476679

    In reply to: Deceptive

    Hey Rachael,

    You don’t need to purchase more licenses to get support, please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    If you need to register your theme license, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1476678

    In reply to: Separate Menu & Footer

    Hey GoodfishGroup_Marketing,

    The easiest way would likely to simply create the layout using the layout builder in Enfold, then hide the regular header and footer in the Layout menu.

    Best regards,
    Rikard

    Hi,

    Thanks for the update. I’m struggling to understand how you come to the conclusion that this is a theme problem? Your site is out of memory when performing a certain action, and the error messages are referencing a file which is not a default WordPress or theme file in the first error message (object-cache.php), and then what seems to be a WordPress file in the second error message (class-wp-object-cache.php). A 500 internal server error is then thrown on two default WordPress files. Enfold needs memory to operate just as anything else on a WordPress site, and if a memory error is thrown while performing something in the Enfold layout builder doesn’t automatically mean that the problem is caused by Enfold. It’s more likely that the memory requested was too large for your site to handle, meaning it’s out of memory.

    We haven’t seen this problem on any of our test sites, or had any reports from other users either. We’d be happy to have a look at your site, but it’s likely that the problem is caused by something else on your site, or a combination of all things active on it.

    Best regards,
    Rikard

    #1476676
    Rachael Payne
    Participant

    Due to a theme glitch, I need help updating the Enfold theme from 4.5.2 to whatever will let PHP 7.4 run because the Theme will not accept our purchased license tokens.

    We have purchased the theme TWICE (we should not have had to), and in both instances the license token says that it IS valid and gets a green checkmark in the confirmation pop-up, but yet the Theme Update page says the token is invalid.

    Copied and pasted below is exactly what appears on our Theme Update page before and after inputting a valid token, despite getting a confirmation pop-up with a green checkmark indicating that it is valid.

    [START OF MESSAGE ON THEME UPDATE PAGE]

    t time we checked the token we were not able to connected to Envato:
    ◦ Purchases could not be accessed
    ◦ Username could not be accessed (needed for your information only)
    ◦ E-Mail could not be accessed (needed for your information only)
    Following errors occurred:
    ◦ Purchases: Your private token is invalid.
    ◦ username Your private token is invalid.
    ◦ email Your private token is invalid.
    ◦ Purchases: A problem occured accessing your purchases. Unable to check for updates.

    Theme Updates
    Once you have entered and verified your Envato Personal Token Key WordPress will check for updates every 12 Hours and notify you here, if one is available

    Your current Enfold Theme Version Number is 4.5.2

    [END OF MESSAGE ON THEME UPDATE PAGE]

    Again, both tokens that we purchased, we entered and re-entered and each time got the green checkmark confirmation pop-up that it is valid and in use, while at the same time the above message. (I input the token into a plain text editor, then copied and pasted it into the Theme Update page.)

    THE PROBLEM: We cannot update it. I really hesitate to upload a fresh install of the theme out of concern that the token once again will not be accepted. Frankly, I’m not comfortable with a fresh, manual install.

    1. Could you help me trouble-shoot the easiest, best approach?
    2. Why am I getting this glitch and message prompt despite valid license tokens being entered?

    3. What minimum Enfold theme update is needed in order to run PHP 7.4 with WordPress? We are currently using Enfold 4.5.2
    4. Also, my Enfold/Kriesi account email (which includes multiple clients’ licenses) is different from the WordPress admin email, which is my client’s email. That should not be a problem, should it?

    I’ve just paid for a new license in order to get Support, and assume that we’ll be able to continue this discussion via email.

    Thank you for your help.

    #1476670

    Hi,

    Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    #1476669

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1476666

    Hey Christian,

    What you posted is a purchase code, not a token. Please follow this: https://kriesi.at/documentation/enfold/theme-registration/

    The login details you posted are not working, please check. Also please try to stick to one problem at a time and per thread. It’s better if you login to the support forum, then start a new thread for each of your problems.

    Best regards,
    Rikard

    #1476656

    https://kriesi.at/support/topic/events-with-an-expiration-date/#post-1476465

    Calendar plugins are real divas among the custom post types. I prefer the one above – but I don’t yet have a client who needs to manage bookings with it.
    you can customise the formatting of the output via shortcodes in the extensive settings, for example, and give the whole thing an Enfold look by using there tags and classes.

    You can also use the shortcodes ⇗ to create your own backend outputs of lists, e.g. an event list between two dates:

    You can often get help from the author himself in the support section.
    But to expect that installing one of these plugins will make everything work the way you want it to is a bit unrealistic.

    #1476652
    FdB_wp
    Participant

    When I make settings in the backend in cutemice II can see the changes, but they are not visible in the frontend. I then emptied the cache. The error was still there. I then saw in support that there are many errors with The Event Calender. Can you recommend an event planner that is compatible with Enfold?
    Kind regards
    Fred

    #1476645
    cygrafix1
    Participant

    Hey, I am using the instagram widget in my footer.
    There is no content shown. I only got the fail message:
    Only visible for admins:
    Instagram hat Fehler zurückgegeben : 429 too many request.
    No images available at the moment.
    What can I do to make the widget work?
    Thanks a lot for your help,
    all the best
    Elén

    Hi Rikard,

    We can reliably recreate this issue.

    I need Enfold to investigate.
    I have enabled PHP 8.2 on the site in question.

    Can I send you admin access so you can see it for yourself?

    #1476631
    Patrick Behrens
    Guest

    Moin, wir haben das Enfold Theme installiert und jetzt habe ich gelesen, dass man auch bald seine Website barrierefrei anbieten soll/muss. Wird es da auch eine Version von Enfold geben?

    Danke für die Hilfe

    #1476618

    Auf welcher Enfold Version läuft deine Installation – gefühlt glaube ich das gibt es schon ewig dort.

    Edit: hattest du nicht von Listenelement gesprochen – über welches Element reden wir ? Rasterelement ( da muss ich erstmal schauen was das ist- ich nutze meist die englische Oberfläche)

    Jetzt verstehst du auch meine Frage: wo das Listenelement auf deiner Seite ist. Du sprichst hier über ein anderes Element. Icon/Flipbox Grid

    #1476613
    cadra83
    Participant

    Good morning everyone, first of all I would like to inform you that I have purchased your regular licence but it does not accept the token for my current site which is on a sub-domain for some tests and for which I would like to receive assistance before final publication. Perhaps you do not accept the token for this subdomain?

    I am pleased to request your support in solving some problems with my site:

    1. If I import the wall theme data to the child, not all of it is imported, even when managing the settings in the performance section as per the manual
    2. I have called up a custom font for h1,h2,h3,h4,h5,h6 and menu, which works with all browsers except safari
    3. I created the FULL WIGHT services section in the home, but in tables and smatphones it unfortunately does not respect the correct left and right margins
    4. I would like to be able to manage the top and bottom margins of the widjets in the footer independently, to differentiate them on tables and smartphones

    Thank you

    #1476605

    Hi,

    Thank you for the info.

    Please add this css code to hide the first and last column, and adjust the margin of the first social icon.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      #top .av-m6kbbque-4b40b977ee353112ec1ad0bec763ce3e .entry-content-wrapper .flex_column:nth-child(3),
      #top .av-m6kbbque-4b40b977ee353112ec1ad0bec763ce3e .entry-content-wrapper .flex_column:nth-child(7) {
        display: none;
      }
    
      #top .av-m6kbbque-4b40b977ee353112ec1ad0bec763ce3e .entry-content-wrapper .flex_column:nth-child(4) {
        margin-left: 7% !important;
      }
    }

    You may need toggle or temporarily disable the Enfold > Performance > File Compression settings afterward.

    Best regards,
    Ismael

    #1476599

    Hey Anne,

    Thanks for writing in.

    You can add this code in the Quick CSS field to disable the link of the featured image.

    .big-preview.single-big .avia-post-format-image a {
        pointer-events: none;
    }

    Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the modification.

    Best regards,
    Ismael

    #1476597

    In reply to: Featured Image Slider

    Hey lara666,

    Thank you for the inquiry.

    You can use this css code to adjust the style of the featured image slider title:

    #top .avia-featureimage-slideshow.av-m6tyn82g-131d78d88d19991cbc6ff96d197c2974 .avia-caption-title * {
        font-weight: 400;
        text-decoration: none;
        font-size: 20px;
    }

    You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the code.

    Best regards,
    Ismael

    #1476587

    Hi,

    Thank you for the info.

    We placed the code in the Enfold > General Styling > Quick CSS field. Please make sure to purge the cache or remove the browser history before checking the page.

    Best regards,
    Ismael

    #1476583

    Hi,

    Thank you for the update.

    It seems to be working correctly on our end. If you want this applied to every page, you can use this css code instead:

    #top .container .av-masonry .av-masonry-container {
        padding-left: 12.5%;
    }

    Another option is to apply a custom css class to the Masonry elements where you need these adjustments and edit the css rule accordingly.

    https://kriesi.at/documentation/enfold/add-custom-css/

    Best regards,
    Ismael

    #1476579

    Hey Diana,

    Thank you for the inquiry.

    The issue occurs because of this css rule:

    .js_active .av-layout-tab {
        display: table-cell;
        border: none;
    }

    Please remove the css, then temporarily disable the Enfold > Performance > File Compression settings. If the issue persists or if you can’t find the css rule, try to override it with this code in the Quick CSS field.

    .js_active .av-layout-tab {
        display: block !important;
    }

    Let us know how it goes.

    Best regards,
    Ismael

    Confirmed that in this most recent case it occurred when she updated the theme automatically through the Theme Updates feature. But if it’s not in the actual Enfold files incorrectly then I’d like to keep this open and monitor it after the next update in case there is something wrong with the sync for some reason.

    the other way round ? the first is your edited version – and the second the existing enfold one?

    #1476564
    Steve
    Guest

    Hi,

    I have Enfold 4.3.1 which was installed by s developer I used to create my some some years ago. The theme no longer works properly as can be seen at enfieldbiketours.co.za

    If I upgrade to the latest version, do you think this will fix the display issues?

    Regards
    Steve

    christiemade
    Participant

    I’m surprised I couldn’t find anything else about this on the forum as it’s happening to me on all my sites that use the portfolio… and it takes down the site completely.

    In /themes/enfold/config-templatebuilder/avia-shortcodes/portfolio/portfolio.php on line 1312 inside the function sort_cat_string, the WordPress function get_the_terms() is called. get_the_terms returns OBJECTS (See: https://developer.wordpress.org/reference/functions/get_the_terms/) But the code in this function assumes it’s returning arrays, leading to Fatal errors.

    I’d love to see a fix to this get integrated so I can stop manually patching it! :)

    #1476552

    Hi bartmannsebastian,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.


    @DanielBenavides
    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    #1476546

    Hello Ismael,

    Thanks for your assistance. I was able to solve this by using the button class as a trigger to open the popup instead of setting an anchor link with a #.
    Consider this issue closed.

    I would prefer to do a script solution so that my client can simply add buttons in the future instead of needing to use the code block. I did add the custom class of “pop-button” to the buttons that are intended to open the popup(s) but couldn’t figure out how to disable the scrolling to top.

    Javascript is not my skill set. I tried several script solutions found online before contacting Enfold support and none actually worked. If you can point me to a script that does work, that is greatly appreciated. I have the plugin Code Snippets installed so I can add a script to the header or footer as needed.

    • This reply was modified 1 year ago by rlhinirv57. Reason: Solved the issue
    #1476545
    bemodesign
    Participant

    1. No matter what I adjust, I can’t get the font size to change on the “caption text” on full width slider.
    Can you help or get me CSS? I adjusted in the section and it didn’t work. This below did Not work. thanks

    /* Responsive Font Size for Mobile */
    @media only screen and (max-width: 768px) {
    .avia-caption-content {
    font-size: 40px !important;
    }
    }

    2. I also need to adjust the “line-height” on both titles because the words are really spread apart.
    Thanks!!

    • This topic was modified 1 year ago by bemodesign.
    #1476544

    Hi Rikard, thanks a lot for the help. I have overwritten the header file from the enfold theme to the child theme and the footer has reappeared.

    #1476537

    good morning, I can’t install the enfold demos

    this message appears

    Download of files for demo Default Demo didn’t work!
    You might want to try reloading the page and then try again.

    I already reloaded the page, but the same thing still appears

    #1476536

    Hey Lidia,

    I doubt that you will have any problems adding a new token, but you should backup your sites before making any changes. If you haven’t generated one then please follow this: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

Viewing 30 results - 3,751 through 3,780 (of 244,213 total)