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Hi,
Thank you for the info.
We removed the paragraph style modification in Enfold > Advanced Styling and adjusted the options in Enfold > General Styling > Typography instead. Please make sure to purge the cache before checking the page.
Best regards,
IsmaelIn reply to: Fullwidth Easy Slider > Fallback image not working
Hey DimitriM,
Thank you for the inquiry.
We’ve found a script error in the compressed scripts, so we disabled the Enfold > Performance > File Compression settings, which seems to have fixed the issue. Please make sure to purge the cache or remove the browser history before checking the page. Let us know if the issue returns.
Best regards,
IsmaelIn reply to: Possible bug with img tags being parsed
Hi Gunter,
Thanks for the reply.
Can’t be a DB update from a backup, as has happened on multiple sites at different times.
We have one example where on the 28th of January we edited a page and inserted two images using the method described above (because they had previously disappeared from this page due to this issue) and sent a screenshot of it working on the front end to the client (we still have the screenshot).
Since then, we haven’t edited the page at all, and I noticed that they have disappeared since then, probably in the last week or so (as we would have noticed it sooner). If I go and check the page revisions, it shows the last revision was on the 28th of January, and it shows the text block where I inserted the images into as being completely empty of any content whatsoever.
We don’t understand how the page ever seems to work at all, but then randomly breaks over time. But it seems like it can only be something along the lines of: Enfold writes it to the DB on save, then perhaps sees it as bad ALB code when trying to read it down the track and strips it?
This has only appeared in the last few months, where we’ve gone from versions like 6 or 6.0.1 to the latest 6.0.8 or 9. Is it possible something has changed in those versions which could have affected this?
I know this is a tricky one to track down, as it will only disappear randomly, but if you would like a login for the page I’m talking about above to take a look just let me know.
Thanks
Tim
Hi there,
Since updating to version 6.0.9 of Enfold, the videos on our website are no longer working on the desktop version (tested on Chrome, Safari). It’s just a black box with no functionality. However, the videos work when viewing the Mobile version of the website (using Chrome).
The videos appear to be working on the desktop browser ONLY when I’m logged into the website.
I’m using the Video media element, with a public YouTube video link.Thanks in advance!
Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeTopic: Enfold and mobile version
Hi,
I’ve found a lot of problems configuring the homepage for mobile compatibility.
I’ve to activate some module in the mobile version the have to be turnned off for desktop view. But it doesn’t work, the main page I still empty!
Some help or a way to submit a ticket to enfold team?
BR
DI just went from a very inadequate host to Kinsta. It is a little disorienting as Kinsta offers many of the things I used to provide myself through plugins or Enfold. I am not a developer, I’m a business owner maintaining my own sites. I’ve been running Enfold since around 2013 maybe? I’d like to think I’m a quick study but, this is a whole discipline unto itself.
I’m currently running W3, ShortPixel, Yoast, SSL insecure content fixer.
I also have WooCommerce plugins installed but, those are for a ‘under construction” storefront.
If anyone has some insights into what things might be overlapping, conflicting or some kind of hierarchy to which I should let handle important tasks that may be addressed through more than one means, I’d be grateful.
The one issue that is really jumping out at me is my mobile speed score. The report states inlining critical JS/styles and deferring non-critical js is what I should be looking at.
Thank you very much.Hello Enfold Support Team,
I am currently developing a website using WordPress and the Enfold theme. I am using the Masonry element to display portfolio items, but I have encountered an issue:
The category filter only displays the parent categories of my portfolio entries.
The secondary (child) categories do not appear in the filter, even though they are assigned to portfolio items.
I need the Masonry filter to include both parent and child categories so that users can filter by all available categories.What I Have Tried So Far:
I checked the portfolio settings and ensured that child categories are assigned correctly.
I regenerated permalinks in Settings > Permalinks.
I tested some custom PHP functions.
I cleared all cache and checked with different browsers.Question:
Is there a built-in way to ensure that the Masonry filter includes both parent and child categories? If not, could you provide guidance on how to modify the theme’s query or template files to achieve this?
Any help would be greatly appreciated!
Best regards,
MikelIn reply to: Bug with breaking of the layout
Hey dp-beheer,
You could try to toggle the file compression options, and option to delete old CSS and JS files under Enfold->Performance to see if that helps.
Best regards,
RikardIn reply to: How to install Enfold Update on WordPress?
Hey circolosportivoparcodeipini,
The update to 6.0.9 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/Best regards,
RikardIn reply to: Hiding the Layout Editor button
Hi,
Thanks for the update. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardIn reply to: Poppins typography
Hey jorge,
First off, you should update the theme to the latest version. The update to 6.0.9 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/After that, then please refer to this: https://kriesi.at/documentation/enfold/typography/
Best regards,
RikardIn reply to: Footer visibility problem in Safari (Enfold 6.0.9)
Hi Rikard,
> It’s displaying fine on my end using Safari 18.1.1, is the problem only present in the version that you are running?
Is present only in Safari 18.3 on MacBookPro M1, Sonoma 14.7.3.
I have try Safari 18.3 (18620.2.4.111.8, 18620) on iMac Intel, Ventura 13.7.3, and the socket is displayed correctly.
So the problem seems to be only on Safari 18.3 on MacBookPro M1, Sonoma 14.7.3.
Consider that I have also tried using Enfold (and not the Child theme), but this does not solve the problem.
I have deactivated all cache options and cleaned the browser cache… but even this does not solve the problem :(Best regards,
OrianoHi,
I don’t believe that lazy loading will work in this case.
If you are not using a child theme you could use the WP Code plugin then add a new snippet, in the top right corner use the PHP snippet as the code type:
and ensure that it is activated, then add the above code and save.Best regards,
MikeIn reply to: Child Theme. How? Why?
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeIn reply to: No update available dispite new token
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi, yesterday we downloaded the latest version of Enfold , the 6.0 – since we had version 3.8
I don’t know how to install it in my wordpress. Can you help me? ThanksIn reply to: Possible bug with img tags being parsed
Hi Tim,
If the img tag disappears in database content (db field post_content and also in metadata ‘_aviaLayoutBuilderCleanData’) means that these fields are updated. I do not know a situation where Enfold itself updates this when a page is loaded in frontend. This happens when a post gets updated from backend.
object cache in my opinion could only be a problem when this happens on saving/updateing a page – but not when it is loaded in frontend. In this case the content is only read.
Is the page after the image disappeared an older version of the page before you added the image ? Then it could be that your hoster restored some older db entries from a backup ?
Best regards,
GünterHi Enfold,
It happens quite frequently that an Enfold website of ours breaks, please see the screenshots attached. It seems that the system can’t find the file needed to load the CSS properly. Do you have any idea what could be a possible cause for this?
I have added a screenshot of the error log. We have WP Rocket active, together with WPML. It seems that it could also be in conflict with the Performance tab of Enfold together with WP Rocket.
Could you guys give any insight in this?
Kind regards,
JoostHi,
i think enfold has the possibillity of a “nach oben” button for longer pages to scroll to top?
Cannot find where to activate. Maybe just for smartphones?
Thanks in advance
AugeThere is an issue with Events Calendar Pro
An editor cannot see any category archives on the front end when logged in, they just get a 404
In fact any user lower than admin cant see them
It’s fine if not logged inHave tested with default WordPress theme and works fine, so something between Enfold and the Pro version has an issue
Thanks
Topic: Poppins typography
Hello,
We have a question. We want to use ENFOLD but the client wants to use the POPPINS font. We don’t know if their template includes it by default.
We have a version of ENFOLD 4.4.1 and we see that this version does NOT include the POPPINS font. Is this normal?
We are waiting.In reply to: Fold/Unfold doesn’t work in child theme
Hi Ismael,
I added some CSS and also inserted 2 functions in the Child Theme functions.php. But they don’t interfere with the fold/unfold function. I deleted both code and css and it didn’t change the behaviour of the fold/unfold textblock. So it has to be a different problem. I’ll talk to our server admin about the possibility to let you see our WP/Enfold. Will be back next week.
Thanks so far
RuthHi,
could you please help me understand why the <span class=‘copyright’> doesn’t display on Safari 18.3 (on MacBookPro M1, Sonoma 14.7.3)?
While on other browsers I have tested, Firefox, Chrome, etc… the footer displays correctlySee please screenshot and other info on Private content.
Best regards,
OrianoIn reply to: Change color of only the bottom header section
In reply to: Worse theme installation wise and functionality
Hey fastgates,
Thanks for reaching out.
What do you mean by “cloak out of nowhere”? The screenshot above is not accessible. Please use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot.
To help you get started with theme, you can check out the documentation: https://kriesi.at/documentation/enfold/
Where is the site hosted? We encountered a few inquiries with demo import issues on OVH servers, but there’s a workaround for this if necessary.
Let us know if you have more questions.
Best regards,
IsmaelHi,
The css is already there. Did you adjust the style of the paragraph element in the Enfold > Advanced Styling panel? Please provide the login details in the private field so we can check the settings.
Best regards,
IsmaelIn reply to: Enfold und ACF Anleitung gesucht!
Hey hm.stedler,
Thank you for the inquiry.
You might be referring to the Dynamic Content feature. Please check this documentation for more info: https://kriesi.at/documentation/enfold/custom-layout-and-dynamic-content/
Let us know if you have more questions.
Best regards,
IsmaelHi,
Please use the PHP code in your Child Theme functions.php,
We don’t expect any issues using a child theme. You will need to use a child theme or the code will be lost with your next update.Best regards,
MikeIn reply to: No update available dispite new token
Hey Vorden69,
Please note that your theme is quite old, a few years ago Envato (Theme Forest) changed from a API to a Token, and the first few updates with the Token did not work correctly on the Envato (Theme Forest) side, we were able to correct the issue, but only via a new update.
Since your site is using a non-updated version, to update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
Mike
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