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Dear Enfold- Support!
First of all many thanks for your outstanding work and coding abilities, which you present here. With the help of the Forum I could fix most of the problems I encountered building my site.
However, there are still a few very annoying errors which I wasn’t able to fix, I hope you can help me out.
The site address is [in the private content area]
1) I don’t want the image caption of the header logo to show up on mouseover – i found no option to hide the caption in the enfold header settings
2) The blue footer area (with the Copyright and Impressum link) ist way too large, I would like to have it approx. double the size as the dark blue subfooter area. Especially on mobile view, this area is huge, which does look very strange.
3) Although I set a favicon which is normally displayed in the Chrome Tab on PC and Mobile, on Ipad Chrome browser there’s still the normal WordPress Icon – how can I fix this?I think thats all for now!
Again thank you for your great help!
Topic: Can’t update theme
I get this message when I try to update Enfold.
“An error occurred while updating Enfold: Could not move the old version to the upgrade-temp-backup directory.”
I have searched the forum and followed applicable device.
The settings on my upgrade-temp-backup directory and its subfolder, themes, are correct – 755I am able to update plugins, just not the theme.
Hi,
I have been a satisfied user of enfold since 2014.
My Purchase codes: e77e1dbe-9f18-4fb7-8735-35f5479ec567 – if necessary.I would like to report this problem because it is a script error.
I need to use the MEC plugin (Modern Events Calendar by Wednus – https://webnus.net/modern-events-calendar) on my website – I searched for a suitable calendar plugin for a long time and decided on this one.
Unfortunately, MEC conflicts with Enfold + Woocommerce, monthly view in MEC plugin displaying incorrectly. I am attaching a printscreen. Only the monthly view is faulty, everything else works fine.
For testing purposes, I installed the Enfold and the MEC plugin on a brand new WP site (on a subdomain) – it works fine.
When I also installed Woocommerce, the monthly calendar view on the new website broke.
If I turn off Woocommerce, the monthly view works fine, if I turn back, falls apart again.
This was a “virgin” WP website.
But the MEC works with the WP base template even if I enable Woocommerce.So there is a conflict with Enfold, between the MEC plugin and Woocommerce both.
– Base WP template + MEC + Woocommerce = works fine,
– Enfold + MEC = works fine,
– Enfold + MEC + Woocommerce = doesn’t work.
So, the error is in the Enfold.I consulted MEC support, they said the problem is between Enfold and Woocommerce: “The Enfold theme likely includes scripts that conflict when both WooCommerce and MEC are enabled simultaneously.” – they wrote me.
Is it possible to fix this error?
Thank you.Best regards,
SandorHi,
I have been a satisfied user of enfold since 2014.
My Purchase codes: e77e1dbe-9f18-4fb7-8735-35f5479ec567 – if necessary.I would like to report this problem because it is probably a script error.
I need to use the MEC plugin (Modern Events Calendar by Wednus – https://webnus.net/modern-events-calendar) on my website – I searched for a suitable calendar plugin for a long time and decided on this one.
Unfortunately, MEC conflicts with Enfold + Woocommerce, monthly view in MEC plugin displaying incorrectly. I am attaching a printscreen. Only the monthly view is faulty, everything else works fine.
For testing purposes, I installed the Enfold and the MEC plugin on a brand new WP site (on a subdomain) – it works fine.
When I also installed Woocommerce, the monthly calendar view on the new website broke.
If I turn off Woocommerce, the monthly view works fine, if I turn back, falls apart again.
This was a “virgin” WP website.
But the MEC works with the WP base template even if I enable Woocommerce.So there is a conflict with Enfold, between the MEC plugin and Woocommerce.
– Base WP template + MEC + Woocommerce works fine,
– Enfold + MEC works fine,
– Enfold + MEC + Woocommerce doesn’t work.
So, the error is in the Enfold.I consulted MEC support, they said the problem is between Enfold and Woocommerce: “The Enfold theme likely includes scripts that conflict when both WooCommerce and MEC are enabled simultaneously.” – they wrote me.
Is it possible to fix this error?
Thank you.Best regards,
SandorHello,
We have an image heavy website we manage with over 2K images. When Enfold creates additional images, they become too many and take a lot of hosting space. What is the best way to disable Enfold autogenerated images in the future (or decide which to keep)?
We have researched some of the previous similar issues (see the links), but after applying the code and testing, we saw no changes. For any new uploaded image, Enfold creates several and they are 17-18 again.
Please advise.
Here are the forum links we were referring to:
FYI: The website we are talking about is hosted in WP Engine.
Thank you in advance for the assistance.
Best Regards,
Elefant TeamHi Enfold team.
Hopefully you had a good start to 2025.To test how I can achieve digital accessibility on my site, i.e. remove the barriers, I am currently trying out WAVE.
I have embedded an av_font_icon on my Enfold site and provided it with a link (a mailto:-link to my email address). Wave finds this problem with my av_font_icon:“Empty link
A link contains no text.”I don’t even know what kind of text should be there at the moment (that will be my next research step), but given the special syntax of the av_font_icons, I do not have an idea how and where I have to insert something like text or whatever. Or – asked you in another way: which element can I integrate into the av-font-icon-syntax to solve my “no-text-issue”?
<p style=”text-align: center;”>[av_font_icon icon='ue805' font='entypo-fontello' style='border' caption='Questions on all topics' link='mailto: (Email address hidden if logged out) ' linktarget='' size='70px' position='center' animation='' color='white' sonar_effect_effect='1' sonar_effect_color='white' sonar_effect_duration='1' sonar_effect_scale='1.5' sonar_effect_opac='0.2' animation=''id='' custom_class='' av_uid='av-5rzj40' admin_preview_bg=''][/av_font_icon]</p>
Can you give me a tip on what I need to do?
Best regards
GrobiDear Kriesi Team,
I have been a user of your theme “Enfold” for several years now. For the most part, I am very impressed with the theme. And whenever I encountered an issue or needed help with implementing a specific idea or layout, I was able to find solutions in your forum. Most of the time, I found the threads simply through Google searches. This made it unnecessary for me to use your support directly—until now.
I have set up two landing pages for a client, but unfortunately, they load very slowly, primarily in the “Chrome” browser. Since we are advertising these pages via Google Ads, slow-loading websites are, of course, counterproductive.
At my company, we use a Plesk environment on a rented server. We have already conducted several analyses through our internal admins as well as external partners. Unfortunately, we haven’t been able to determine why the landing pages aren’t performing well. Sometimes, the pages load relatively quickly, but at other times, it takes 10–12 seconds before any content is displayed. This makes it difficult to pinpoint the issue.
We have now reached the point where we’d like to ask for your support to check whether the issue might be related to the “Enfold” theme itself or possibly to a component we might have overlooked. I would kindly ask you to analyze the slower of the two pages first. The URL for the page has been attached separately for your reference.
Thanks a lot!Best regards,
StephanP.S.: One more addition: Saving changes in the Enfold WordPress BACKEND also takes a noticeably long “waiting time” each time. If the backend already takes so long to load, something must be seriously wrong.
We are currently encountering an issue with our website, which uses the Enfold theme. In Google Search Console, we have noticed a significant number of redirects referencing avia-elements.
These URLs contain unusual parameters and redirects that we did not create or configure. This is causing concern as it may impact our site’s SEO and functionality.
Could someone please help us understand:
– What might be causing these unexpected redirects?
– How we can resolve or prevent this issue?We would appreciate your guidance or any updates on whether this might be a known issue with the theme.
Looking forward to your response.
I have a problem with an Easy Slider on my website.
In seeing if there is a previous post about this, when I enter ‘easy slider’ into the search box at https://kriesi.at/support/forum/enfold/ , the site crashes with
There has been a critical error on this website. Learn more about troubleshooting WordPress.




