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Hi guys,
I want to update you. I wrote to the assistance of the plugin “swift performance lite” but have not yet answered, in any case I noticed another problem that does not depend on the plugin, as I tried to disable it and the problem persists.
The contact form of the theme no longer works. In fact, since 15 days I have not received requests for a quote until yesterday evening.
I did some tests and I noticed that the messages do not arrive, there are only some messages sent by smartphones but not by PC, and with a strong delay.
So I read your guide: https: //kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-, so I installed the contact form 7 plugin and it works perfectly. So I thought the problem is not the server.All this did not happen until 15 days ago, the performances were perfect, I received in real time the request for quote from your contact form, everything was perfect.
I also tried to restore a version of the website before these errors … but nothing, the situation does not change.
Where can I go to look for the error?
What can be changed?
Sorry if I disturb you, I would like to find a solution, I trust in you!!!!!! Thank you!!Hello Mike
thanks for your answer. I have had this “problem” for 15 days, before it was not there, before they were always high and stable, I do the tests several times a day. So you think it’s like sometimes the Swift plugin performance lite worked and other times not?
My server is siteground.
Do you have any settings to suggest for this plugin to work better with your theme?
Have a nice weekend.
Hi guys,
I did everything, but the situation has not changed. I have also purged the cache on the website and on the browsers.
The video on the homepage does not even start with firefox, i also disabling all the plugins (after the tests I have reactivated them otherwise the site becomes even slower).Also, sometimes the webstite do not load all the elements of the pages, but if I update again the pages are fix …
Sometimes the pages open quickly, other times the loading icon remains and the page does not load.
Trying to update again, the page starts correctly.
Sometimes the site loads well without problemsO.o.
For me,, the problem is that a new customer must see the website optimally from the first time he clicks on it. If they wait too long for the page to open, change website.
At this point, I no longer care about the issue of autoplay, I can also remove the video in home possibly, the thing I ask you now is another: I’m not sure you have set well the “performance” section of the theme options. Can you check please?
Hi guys, the network is not slow… however, the last time i update the theme, i had a trouble with my website, so can you close this tread sioi can open a new tread in case there were problems with the new update?
Because possibly the website does not work anymore, I would need fast assistance, with a new tread you could see my request first.
Ok?
The website is very important for my business, I can not afford to keep the website inoperative for 2 or 3 days …
Obviously I hope to update and have problems :)PS: how do you open a new tread?
Hi,
to remove browser cache it was the first thing I did a week ago when the problem started.
It does not happen only in my pc station, but in different locations, in different cities especially with chrome browser. Performance in speed has decreased after update, so there must be some mistakes.In Safari and Firefox the website is more fast.
However, can you tell me please some precautions for to have better performance?
For the moment, i enable a gzip compression, i installed plugin like total cache W3and Autoptimize, i have active a cloudflare.
What else can I do?
Thanks.Hi,
so I have to disable the plugin w3 total cache and Automatize plugin? Or are your theme settings?
In case you could tell me which ones are please?
To avoid mistakes, could you do it, please?I’m not an expert, unfortunately….
Your update should increase performance in speed, for now, besides the fact that the Chrome browser does not optimally display the site(most of all the page “contatti”), there have been no improvements.
I hope you can solve the problem as soon as possible, thanks!Hi guys, I have not received your news …
From yesterday the situation has changed, now the website sometimes “appears” on Firefox and mobile browsers, but it loads more slower than before. With the browser chrome there are still problems … the website remains in “loading”.
On safari browser it is very slow and the “contact” page does not load… Something is wrong. Can you take a look?Waiting for your resolution to the problem, I tried to disable all plugins, but the problem exists, the pages try to load, but only the loading symbol remains and the page remains white … it’s very urgent guys .. first of the update the site worked, it had only those two problems reported … but at least it opened !! I’m sure the site worked before the update because I had opened it. I did the update directly from the theme options. I’m your customer only for 5 days … help please you have my credentials to access the site, you can access it to solve..Sorry for the hurry, but it’s very important, Thank you.
PS: not possibile to send you a screenshot…today I sent 2 quotes, and I left the website to see the work … this happened before updating the site and having the problem of not having the site visible … It’s just a bad figure for my company send a site to show the customer that the site does not open …
:(
hi, HEEEEEEEEEEELP !!
I updated the theme and the site does not open anymore !! I tried to open the website from chrome, firefox, 3 different pc stations and 2 smartphones, and the site is not seen !! I send you a screenshot … please help me because the site I need to work !!!
After updating the theme I purged the caches, both from the cpanel on siteground and from w3 total cache, but nothing !!! :( It’s terrible, …
i have a screenshot if you want to see…
Please help me, it’s very urgent!!!
Hello, thanks for the reply.
Practically as soon as I put the video in the easy slyder, the video started in autoplay. Then I changed the size, and the video not goes more in autoplay. So I tried to change the size of the slider again and put the previous one back hoping that the video would start on autoplay, but this did not happen.In addition to this problem, I found another one, in the my “3D” page on my site, I put a pre-set advanced layer, the 3D fish, just changing only the text layer. I noticed that with google chrome browser the slyder is not displayed, instead on safari and mobile yes. What can you depend on?
Thanks for now, I await news.
