Hello,
I have a client whose website is utilizing the Enfold theme, but is in Version 3.8, and the designer who created the site is not around anymore, so the site theme has been not updated due to not having the API key.

However, after researching, I just purchased a new license so I can update the theme to the correct version.

I have followed the above steps, but when I browse for the file and find it and select it and click open to have it brought in so I can upload it, it shutdowns my webpage and logs me out, and I have to go in and try it all over again.

I have tried this multiple times and the same thing keeps happening.

Any suggestions of how I can upload this file without this issue arising?