Hi Ismael

Yes the “Custom Elements Management” is set to “Admins only” and “Custom Elements Locked Options” is set to”Hide

https://prnt.sc/WoZH1R2W7JFQ

Regards
Colin

Hi Günter

Thanks for your reply.

The documentation is good, however is doesn’t explain why all the form fields are missing when i create a custom element from a contact form. IMAGE 1 is a form created in the normal way and IMAGE 2 is the same for saved as a Custom Element. As you can see all the form fields apart from the first one are missing and there isn’t a way to add them back in to the Custom Element.

Regards
Colin

Hi Mike

Thanks for pointing me in the right direction. I found the issue in the child theme css as something had a a index higher than the lighbox so it was hodden.

Many Thanks
Regards
Colin

Hi Nikko

I have tried that but it doesn’t open the link. I can see that the link when I hover over the image, so I know it is set, but when i click on the image nothing happens. I have tried in multiple browsers and made sure I dont have pop-up blockers turned on but cannot get it to open.

Regards
Colin

Hi Rikard

I passed the information onto 20i and below is their reply

=============================
Hi Colin

In regards to the theme company blocking our IP’s, we would need more information regarding this to determine the cause.

A huge majority of our websites are WordPress so it’s highly likely these ‘attacks’ are just clients downloading there products.

If they do believe this to be attacks and not just regular traffic, we would need more information from them such as the IP’s that they are seeing being used.

We have our external IP’s listed on this article: https://docs.20i.com/support/web-hosting/ip-address-external-connections

If it’s any of the IP addresses from that section then these are just requests from websites for downloads.
============================

Regards
Colin

Hi Rikard

Server details in Private below. Although I did try a copy on another 20i server and had the same issue so it does look like its all 20i servers. I’ve managed to load demo content before in the past but not recently

Regards
Colin

I found out what was causing the issue. It was the loop-index.php file in my includes directory of my child theme. Once that was updated everything s fine again.

Thanks for your help

Regards
Colin

Hi Guenni007

I don’t have that particular in my child theme but I have added the following to fix the issue until I know what i causing the problem.

#footer {
	background: #f3f3f3;
}

Even if I remove all child theme css, I still have the issue.

Regards
Colin

Hi Mike

That worked perfectly, Thank you very much !

Regards
Colin

Hi Yigit

Ah yes that seemed to work when I view it in Safari. I was using Chrome previously.

Thanks for looking so quickly

Regards
Colin

Hi Rikard

Thanks for pointing me in the right direction. I did what you said and narrowed it down to some css in my child theme styles.css file and it works OK now.

Many Thanks
Regards
Colin

Hi Rikard

I’ve given you a login to the copy of the site on our development server as the version which is live needs 2 Factor Authentication. The development site and live site are the same with the same issue with the Element preview.

Many Thanks
Regards
Colin

Apoliogies, I have now taken it off maintenance mode so you should be able to see it now

Many Thanks
Regards
Colin