Forum Replies Created
-
Posts
-
Yes, I am using v2.9.2, however, there are not any updates available. I’ve checked and it keeps saying I am up to date. This is getting a little ridiculous. Where is the customer service?? Is there a number I can call to speak to someone?
Hi,
It’s not the images in the slider. Please see above. The issue is on the Students tab. There should be an image at the top that is not showing up. Also, still on the Students page, when you scroll to the bottom of the page the Apply Here link is not working. You can try it. Input fields don’t show up allowing to put in your info. We just want one image to show up on the Student page. The article content can remain the same. Then we need to input fields to show up, so potential student interns can apply and enter their name, address, grade in school, and upload their resume and cover letter.I also couldn’t find the Enfold update. On WordPress it says that my theme is the latest version and no updates are available.
Thanks.
Still need help! Since there isn’t a way to contact customer service and we HAVE to post in the forum, it’s not very effective when you don’t receive a response..
Help! I’m pretty confident it is a theme issue. I’ve deactivated plugins, etc, and nothing is allowing me to edit page content or even access media. I’d hate to have to use a different theme and redesign the entire site for something that should be an easy fix!
Yes, the advanced layout builder is now working but disabling all the third party plugins has now messed up one of our other primary websites. Luckily, I was able to remedy it by activating the Gravity Forms plugin. Thanks for all the help Josue!
Yes, and below is everything else I have tried:
-Deactivating all third party plugins
-Test using another browser/computer
-Increased PHP memory
-Pushing the site to staging and disabling plugins
-Moving the site to its own installation & disabling plugins
-Enabled plugins one by one to see which is causing problem
-Contacting Plugin Support
-Killed extra sites on the new installation and deleted all pluginsSo we created a separate installation specifically for this site since we didn’t want our other sites to be effected. We have multi-sites, some of which use several plugins. Once the new installation was ready I deleted all other sites and deleted all the plugins. Unfortunately, this has had no effect on our website. I even reached out to a plugin support team to see if they could share some light but the plugin support team said that since we are not using a child theme we should be able to disable all genesis plugins as they will not be compatible with the theme. They write their plugins in such a way that not only will they not activate when you aren’t using a Genesis theme and they will not actually run any of the plugin code if they happen to remain active when switching themes.This means that the conflict probably didn’t originate with any of their plugins since the check to see if it is Genesis would have stopped the plugin from outputting any code.
Not sure what else to try, please help!
Thanks for the suggestions. So I tried deactivating all third party plugins (none were currently activated) and tested the builder on another browser. Alas, I still ran into the same issue with the avia layout builder constantly loading. I also don’t suspect it’s a DB issue as we used a similar tool to the one suggested to update all the URLs from the temporary domain to the production domain.
Finally, I tried using the quick solution offered but when I click “Default Editor” WordPress does not respond. I went to add a new page and when I click “Advanced Layout Builder” no response either.
Not sure what else to try.
