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  • in reply to: Enfold options not showing #1248244

    Make sure you are running the latest version of the theme. If you’re using Envato market plugin make sure it is still communicating with the server. Ours had stopped updating.

    See Nikko’s post on sept 8.

    If installing the plugin didn’t help, you can use this plugin https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/ and do the following steps (it also works for plugins):

    Make sure this plugin is installed and activated.
    Download zip file of your theme’s most recent version.
    Log in to WordPress as and Admin and go to Appearance > Themes.
    Click on the ADD NEW button.
    Click on the UPLOAD THEME button.
    Click BROWSE and choose your zip file you downloaded.
    Click the INSTALL NOW button.

    in reply to: Enfold options not showing #1244317

    Thank you! Yes, both of those resolved the issue and the theme option submenu tabs are showing again. I tried the jquery plugin first, which worked and then updated the theme via zip file and deleted the jquery plugin. All good!

    I thought the theme was up to date, but discovered the Envato Marketplace is having an issue connecting after upgrading to TLS 1.3 on the server, so it wasn’t the latest version. That update from zip file is what I was looking for. Thanks.

    in reply to: Enfold options not showing #1244097

    I’m Having the same issue on one Enfold site, but not all.
    Clearing cache didn’t work.
    Disabling plugins didn’t work.
    Switching from child theme to parent Enfold theme didn’t work.

    It’s possible there was a theme update that didn’t complete successfully. What’s the best process to manually update/reinstall the parent theme? Should I just download the latest and upload ontop of it it or delete the existing first? Or is there another method? I thought I recall using a separate update plugin recently to patch a bad update, but that could have been a different theme.

    Thanks/

    Same issue here. It’s only on grouped products. The individual products pages are fine.
    Please fix asap!

    in reply to: Google font not loading unless logged in as admin. #604975

    UPDATE & SOLUTION WORKAROUND:
    I added the google font code directly in the header.php file and it’s working fine now. Looks like the theme has some issue loading Google fonts.
    <head>
    <link href=’https://fonts.googleapis.com/css?family=Open+Sans:400,300&#8242; rel=’stylesheet’ type=’text/css’>
    </head>

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