Hey KK,

1. You have too many plugins we recommend deleting the ones that you don’t use and deactivate the rest for testing purpose.

2. Update the PHP version being used by your hosting server to PHP 7 by getting in touch with your hosting company.

Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:

3. Replace the header.php file in wp-content/themes/enfold folder with an updated version of the header.php file.

4. Access your WordPress site root folder and rename the current .htaccess file to .htaccess.bak. Login to WordPress admin area go to settings > permalinks > select “Post name” and save changes.

5. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.

To increase the WordPress memory limit please access wp-config.php file and add the below line

define('WP_MEMORY_LIMIT', '256M');

For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
and you can contact your service provider to increase the memory limit.

If none of the above works for you please go ahead and delete the “enfold” folder in wp-content/themes/ and upload a fresh copy of the “enfold” theme files.

Best regards,
Vinay

Hi,

Glad you figured this out please feel free to get in touch with us should you need any help.

Best regards,
Vinay

Hi,

@jgarciamel thanks for sharing the tip.

Let us know if you need further help.

Best regards,
Vinay

Hey agentursaelzer,

It appears you already figured this one out? I see the video background on the site and it matches your description. If there is something you are still trying to achieve please upload a screenshot/mockup to imgur.com and share the link here so we can help you better :)

Best regards,
Vinay

Hi,

Would you mind providing a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Vinay

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

.modal-dialog {
    margin: 0!important;
}

Best regards,
Vinay

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Vinay

Hi,

It appears you already managed to hide the logo.

If you still require any assistance please check this link to hide the logo.

Best regards,
Vinay

Hi,

I have tested the below code in my installation and I assure you it works 100%

First, remove all previous code.

Add the below function to your child theme functions.php

add_filter('avf_logo_subtext', 'kriesi_logo_addition');
function kriesi_logo_addition($sub) {
    $sub .= '<span>+49 711 656782-17</span>';
    return $sub;
}

Copy the below code to your style sheet or add it to Quick CSS in Enfold > General Styling

.logo .subtext span {
    font-weight: 600;
    z-index: 999;
    display: inline-block;
    position: absolute;
    top: 0;
    right: -100%;
    color: red;
}

Best regards,
Vinay

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Vinay

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

@media only screen and (max-width: 767px) {
.responsive .av-burger-menu-main {
    display: none!important;
}}

Best regards,
Vinay

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Vinay

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Vinay

Hey codecreative,

If you are able to access the WP backend

For testing purpose go to Enfold > Performance > and disable JS merging.

Deactivate all caching plugins.

Let us know if that works for you. If not please share the link to your site where we can see the error.

Best regards,
Vinay

Hi,

Thank you for getting in touch with us.

We are having high ticket volume at the moment please be patient and do not bump your ticket, it will push to the bottom.

We need WordPress admin login details to check for the issue.

Meanwhile you can try the easy steps mentioned here to resolve the ALB issue.

Best regards,
Vinay