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Viewing 30 posts - 9,991 through 10,020 (of 10,428 total)
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  • in reply to: Structured Data issue #569949

    Hi Pasi91!

    When you expand the errors you get more details please see attached screenshot.

    You can manage these by using a plugin like Yoast SEO

    Cheers!
    Vinay

    in reply to: Contact Form on Product Pages do not Redirect on Submit #569945

    Hi!

    We tested the contact form and it re-directs correctly to a different page after the message is sent.

    Please set the page in Admin > product > Advance Layout builder > Contact Form > Re-direct to new page

    Then change the options you see in the screenshot

    Regards,
    Vinay

    in reply to: Table, how to fix nested columns #569923

    Hey gjelsvik!

    We are working on your ticket please be patient while we update the results here soon. The wordpress page was locked as another user was editing. I did not wanted you to lose the edits you are making if i took over.

    Please do the following if it is just one link

    Open the page right click on it inspect element copy only the html of the table and paste all the table code in https://validator.w3.org/#validate_by_input

    If a closing tag is missing you will get the warning then go to Advance Layout builder and fix it .

    If there are many links then you can fix it in my sql database however this is out of our support scope but you can run a query in CP and fix it.

    Regards,
    Vinay

    in reply to: Change breakpoint Responsive Menu #569921

    Hey!

    Please use the below css in Enfold > General Styling > Quick CSS

    
    @media only screen and (max-width: 767px) {
    #footer .container .flex_column {
    	    width: 50%!important;
    	}
    }
    
    @media only screen and (max-width: 480px) {
    #footer .container .flex_column {
    	    width: 100%!important;
    	}
    }
    
    

    Regards,
    Vinay

    in reply to: problems with woocommerce cart and checkout #569895

    Hi Pascal!

    As i understand your cart is not displaying any items.

    When did this problem started just before that did you make any modifications to woocommerce theme or installed any plugins?

    This don’t look like a plugin conflict as the issue still remains when all plugins are deactivated except woocommerce.

    It more or less looks like a customization issue. Go ahead and export theme settings and re-install enfold via the FTP by following the steps provided in the link below. This will remove all customizations made to the main enfold theme. If you have made any customization to main theme please move all changes to a child theme before performing the re-install.

    http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Best regards,
    Vinay

    Hey!

    Please see the attached image is this the gap you are talking about?

    It would be much easier and faster to resolve this issue if we can take a closer look please send us admin login access as a private content and permission to add css in enfold > general styling > quick css

    Before that please remove any custom css you have added for this issue in child theme css and add it in enfold > general styling > quick css so we can access it.

    Cheers!
    Vinay

    in reply to: mp4 Video doesn't work in IE9 #569868

    Hey HRworks!

    Please disable all the plugins and try again. if it work enable the plugins one by one to find out which is the culprit.

    Please send us admin login details as a private content with permission to add additional css if required and deactivate all plugins to test the issue.

    Cheers!
    Vinay

    in reply to: Add the post informations with the Advanced Layout mode? #569867

    Hi!

    Thank you for the tip. Please add new feature request here

    You can do this using a plugin https://wordpress.org/plugins/display-post-meta/

    Cheers!
    Vinay

    in reply to: script code not accepted #569863

    Hi!

    That is correct you need to add from <script> to </script> where it say’s your code goes here and then goto appearance > editor > functions.php and paste it at the bottom.

    Please check the code below everything should go in functions.php if you still have issue please get back to us with admin login info as private content so we can take a look at it.

    
    
    //your comments for the code block below
    function add_custom_code(){
    ?>
    <script>
    (function() {
    var randomId = Math.floor(Math.random() * 100000);
    var targetElemId = ‘bcom_rwidget_’ + randomId;
    document.write(‘
    <div id=”‘ + targetElemId + ‘”></div>
    ‘);
    var script = document.createElement(‘script’);
    script.type = ‘text/javascript’;
    script.async = true;
    script.src = ‘http://www.booking.com/review_widget/gb/the-manor-house-bed-amp-breakfast-trunch.en.html?tmpl=review_widget/review_widget&wid=’ + targetElemId + ‘&wtype=box_small&hotel_id=1283558&widget_language=en’;
    var node = document.getElementsByTagName(‘script’)[0];
    node.parentNode.insertBefore(script, node);
    }());
    </script>
    <?php
    }
    add_action('wp_footer', 'add_custom_code');
    

    Best regards,
    Vinay

    in reply to: How to switch to mobile menu using left side navigation? #569858

    Hi!

    Please provide the link to your website when we can look and inspect the issue. Also admin login details as private content with permission to add css if necessary.

    Cheers!
    Vinay

    Hi!

    It’s not clear where you want to show the product ratings? On the product grid page?

    elsewhere it is possible using woocommerce shortcode https://docs.woothemes.com/document/woocommerce-shortcodes/

    You can use these shortcodes in a text block.

    Regards,
    Vinay

    in reply to: Setting Image For Landing Page #569841

    Hi!

    Sorry but your screenshot link is not working please upload to imgur.com and paste the direct link here

    however this is what we see I think you have set the background image stretch to fit which is correct for the design you are suing and there is not specific size for background image the higher the resolution it looks sharp on many screens however takes time to load so the size which you have selected is optimal size.

    Please feel free to let us know if you have any questions.

    Regards,
    Vinay

    in reply to: Event callback in LayerSlider #569822

    Hi!

    That’s is strange i have never seen it before please give us more time while we work on it and get back to you.

    Cheers!
    Vinay

    in reply to: Front Page Blog Posts Not Linking Correctly #569809

    Hi!

    Thank you for the info and your kind permission.
    We are working on this issue and update the results on this ticket soon.

    Please download a fresh copy of enfold theme files from themeforest and upload to your FTP and provide me the folder location you have uploaded it to so we can troubleshoot further.

    Best regards,
    Vinay

    • This reply was modified 8 years, 9 months ago by Vinay.
    in reply to: Broken Icons? #569547

    Hey!

    Please send us your login details with permission to de-activate all plugins as private content so we can take a closer look.

    Regards,
    Vinay

    in reply to: Change breakpoint Responsive Menu #569477

    Hi Juan!

    1.
    To change the breakpoints you need to do some custom css and js changes. Please follow the steps provided in this ticket.
    https://kriesi.at/support/topic/mobile-menu-tablet-breakpoint/

    2.
    You can achieve this by adding a Icon shortcode inside the text box with a link.

    
    [av_font_icon icon='ue81f' font='entypo-fontello' style='border' caption='caption here' link='post,3010' linktarget='_blank' size='40px' position='left' color='#745f7e'][/av_font_icon]

    3.
    This requires a lot of customization and you probably need to hire a freelancer to do this job.

    Cheers!
    Vinay

    in reply to: White Line at Top of Page showing in Tablet #569460

    Hey condonpb!

    We noticed the white gap on top and it is coming from layer slider have you added any custom code ? please give us access to wordpress admin so we can login and take a look at it if necessary to add custom css in quick css.

    Regards,
    Vinay

    in reply to: Updating Theme – Child Theme question #569452

    Hey Jon!

    Yes it is recommended to move all the php files to which changes are made to a child theme and then only update the main theme also don’t forget to export the enfold theme options settings.

    http://kriesi.at/documentation/enfold/using-a-child-theme/

    Cheers!
    Vinay

    in reply to: Layer Slider not showing 100% fullscreen #569450

    Hey!

    The settings you have used is correct however the background image is not set for the slides please see screenshot to set the backgroundimages. If you use layered images it will stretch to fit.

    I have added a enfold test page for you please feel free to play around with the settings.

    Best regards,
    Vinay

    in reply to: Comments Elements not showing comments #569436

    Hi!

    Glad we could help you! please refer tot he below link which explains more way’s to handle your wordpress website comments. Skip straight to “Enabling Comments on Your Site” section on https://codex.wordpress.org/Comments_in_WordPress

    Hope this helps!

    Best regards,
    Vinay

    in reply to: Gradient Background #569433

    Hey!

    The example you have in the screenshot can only be achieved using an image however you like to add simple version of gradients that can be done using CSS please send us the website link so we can send you custom css for header to add a gradient background.

    You can create gradients using online css tools once you are happy with it you can share the code with us or replace it with our code.

    Best regards,
    Vinay

    in reply to: change portfolio 4 column grid padding #569431

    Hey!

    We have added the below css to general styles CSS

    h3.grid-entry-title.entry-title {
        text-align: left;
        min-height: 50px;
    }
    

    Please check out the site and let us know.

    Best regards,
    Vinay

    in reply to: Front Page Blog Posts Not Linking Correctly #569426

    Hey!

    Clicking on the blog post should goto the main article instead it looks like it linking to the blog with a different template. Some modifications to the theme or a corrupt file has caused this issue. Our developers have been notified of this issue please give us more time while we work on this ticket and get back to you.

    We may also need your FTP details and permission to re-install any theme files over FTP.

    Best regards,
    Vinay

    in reply to: woocommerce #569411

    Hey!

    2.
    It’s not controlled by enfold it’s a woocommerce thing however we are more than happy to help you with it as it is a simple one please add the below code in functions.php

    
    /**
     * Changes the redirect URL for the Return To Shop button in the cart.
     *
     * @return string
     */
    function wc_empty_cart_redirect_url() {
    	return 'http://yourdomain.com/your-page/';
    }
    add_filter( 'woocommerce_return_to_shop_redirect', 'wc_empty_cart_redirect_url' );
    

    3.
    Show short description in product grid add the below code to the bottom of functions.php

    
    add_action( 'woocommerce_after_shop_loop_item_title', 'woocommerce_template_single_excerpt', 5); 
    

    4. The color is coming from Enfold > Advance Styling > h1 but cannot say for sure until we take a look at it. Please create a new ticket for this issue and send us your login details with admin access to wordpress site in a private message.

    Before that try the below css if it works great! if not please open a new tickets for new issues to avoid mix up of issues.

    .post-entry-197 .main_color h1{
         color:#FFF!important;
    }
    

    Best regards,
    Vinay

    in reply to: Create a page where the whole page has a drop shadow #569331

    Hi!

    Drag and drop a 1/1 layout grid and put all your page content inside it. You can then target the width using custom css or click the edit icon and add left and right padding like 30% or 25% each.

    Regards,
    Vinay

    in reply to: Cleaning up useless images created by Enfold #569317

    Hey alvimita!

    Enfold, like most themes these days, creates a number of thumbnail images to be used for the various theme features to speed up your site on page loads so that users aren’t loading in the full size image for every single image implementation.

    Enfold has 12 thumbs that it creates and then WordPress has 2 additional ones it creates by default. Other plugins users have installed could also add even more image sizes.

    You can use the following plugins for image handling

    https://wordpress.org/plugins/dnui-delete-not-used-image-wordpress/

    https://wordpress.org/plugins/simple-image-sizes/

    Cheers!
    Vinay

    in reply to: sticky slidebar menu failure #569306

    Hey xaray!

    As I understand you need a right sticky sidebar correct? Can you produce a mockup for us and upload it to imgur.com and share the direct link here. We also need to see your website link and require admin login access in a private message to chage the settings and add custom css if required.

    Cheers!
    Vinay

    in reply to: Translation in the blog #569298

    Hey!

    Thank you for bringing this to our notice our developer team have been notified of this :)

    Regards,
    Vinay

    in reply to: Color Sections for Hero Images??? #569294

    Hi tjcoffey4!

    Please send us a link to your site and admin access to add some custom css so we can try to help you achieve this.

    Regards,
    Vinay

    Hi!

    You are getting a js error There is still a conflict in the plugin and also somewhere a closing tag is missing on some html element. Please generate a password and post it again with permission to deactivate all plugins and check the theme. After that you can re-install the conflicting plugin.

    Uncaught Error: Syntax error, unrecognized expression: .main_menu .menu li > a[href*=#]
    

    Best regards,
    Vinay

Viewing 30 posts - 9,991 through 10,020 (of 10,428 total)