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Viewing 30 posts - 8,791 through 8,820 (of 10,428 total)
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  • Hey!

    We are unable to view your site as this error occurs

    This looks like a plugin conflict may be the slider plugin but cannot say for sure

    To find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins (First try only with the slider if not try all)
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    Regards,
    Vinay Kashyap

    in reply to: Page exists but content won't show up in editor #600053

    Hi!

    We need access to your site to look at this issue more closely please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

    Regards,
    Vinay Kashyap

    in reply to: Content not fitting in Twitter Feed Box #600051

    Hey OriginsSpeak!

    Please use the below css in Enfold > general Styling > Quick CSS

    .home .avia-builder-el-8 {
        overflow-y: auto;
        max-height: 200px;
        overflow-x: hidden;
    }

    It should look like this

    Best regards,
    Vinay Kashyap

    in reply to: Responsiveness issue with footer & layout elements #600046

    Hi CDuyvis!

    Are you using any plugins? sometimes it causes a conflict..

    To find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    If you still have problem please share the link to the site where we can inspect the element in question.

    Best regards,
    Vinay Kashyap

    in reply to: Enfold Logo Issue #600044

    Hey Portfoli0CSG!

    Please add the below code to your CSS

     #header_main > .container{
         display:none!important;
     }

    Cheers!
    Vinay Kashyap

    in reply to: child theme didnt take my original style settings #600041

    Hey g10h4y90g4y7h8g17!

    There is an option in Enfold > import/Export to import main theme settings. This will import the theme options.

    If you have made any changes to any php or css files those changes will have to be manually moved from parent to child theme.

    Regards,
    Vinay Kashyap

    in reply to: Adding Comment Section to Page #600038

    Hey!

    Glad we could help you out :)

    Best regards,
    Vinay Kashyap

    in reply to: Advanced Layout Editor is broken #600037

    Hey!


    @buhlig
    thank you for helping out.


    @mcanale
    This issues could be with a plugin conflict… please undo any changes you made prior to this and let’s find out if there is a plugin conflict first.

    To find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    Best regards,
    Vinay Kashyap

    in reply to: Color section video background mobile question #600036

    Hey!

    You are most welcome :)

    Feel free to get in touch if you have any questions.

    Best regards,
    Vinay Kashyap

    in reply to: Contact form 7 styling #599827

    Hey!

    Please refer to this post for the CSS to make the cf7 form look similar to Enfold form

    Cheers!
    Vinay Kashyap

    • This reply was modified 8 years, 7 months ago by Vinay.
    in reply to: Adding own forms to site #599808

    Hi!

    We need to be able to access the wordpress dashboard and admin areas like wordpress page to see how the form is setup and if it is a theme issue we can correct it if it is a third party plugin issue we can point you in the right direction.

    Best regards,
    Vinay Kashyap

    Hey!

    You are most welcome! we really appreciate if you rate our theme on themeforest :)
    Please feel free to get in touch with us if you have any questions.

    Thank you for using Enfold :)

    Best regards,
    Vinay Kashyap

    in reply to: Responsive – Mobile screen problem #599799

    Hi!

    You are most welcome!

    Please login to the support forum and go to this link https://kriesi.at/support/forum/enfold/

    You will find a big blue button on the top to open a new ticket or scroll to the bottom to find a place to enter your question and a describe the issue below :)

    Cheers!
    Vinay Kashyap

    in reply to: COLOR SECTION WITH IMAGEM AND TEXT #599794

    Hi!

    Please add the css class “full-height” to only the 1/2 section which has the background image so only that section will be stretched 100 height of the view port. If you still have any issues please create a temporary user with ‘administrator’ role and share in private content we will setup a demo page for you.

    Regards,
    Vinay Kashyap

    in reply to: Sidebar Background Color #599785

    Hi!

    Please add the below code to Quick CSS it will make the sidebar height same as the page height.

    #top #main .sidebar_left .sidebar {
        position: absolute;
        top: 0;
        bottom: 0;
    }

    Best regards,
    Vinay Kashyap

    in reply to: Remove video outline when playing #599772

    Hey!

    Glad we could help :)

    Best regards,
    Vinay Kashyap

    in reply to: Color section video background mobile question #599745

    Hi!

    We copied the short code you provided and tested in our installation the background video URL is empty. Please add the youtube video url in the same format as the example it should work fine. and don’t forget to set the height of color section to min 100% under “Section layout” options

    Here is the new shortcode with the background video works on mobile devices :)

    [av_section min_height='100' min_height_px='500px' padding='no-padding' shadow='no-border-styling' bottom_border='no-border-styling' id='' color='main_color' custom_bg='' src='' attachment='' attachment_size='' attach='scroll' position='top left' repeat='no-repeat' video='https://www.youtube.com/watch?v=IwmSFDA8jm8' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' custom_class='']
    [av_textblock size='' font_color='' color='']
    
    This is a sample page illustrating the issue with color background and mobile video. If you select a youtube video as a background and don’t specify an image background, the mobile browser displays a still photo of the video with a red “play” icon but the icon does NOT play the Youtube video.
    
    [/av_textblock]
    [/av_section]
    

    Best regards,
    Vinay Kashyap

    in reply to: Adding own forms to site #599569

    Hi!

    I think somewhere in the css overflow:auto; is applied which is making the content scroll. you need to remove it… we need access to the link where we can inspect the element in question so we can look at it and tell you exactly what’s causing this issue.

    Best regards,
    Vinay Kashyap

    in reply to: Seeking version 3.0.8 #599568

    Hi!

    You are most welcome :)

    Please get in touch with us if you need any help. we really appreciate if you rate our theme on themeforest :)

    Thank you for using Enfold.

    Cheers!
    Vinay Kashyap

    in reply to: Responsive – Mobile screen problem #599566

    Hi!


    @benjaminbreton
    We checked the team page again and everything looks fine on desktop and mobile. As ismael suggested please provide a screenshot of the issue so we can help you better.


    @gdostudio
    All the images are visible but there seem to be an issue with the responsiveness and as the original poster can see the private info please create a new ticket we might need access to the backend of the site to check the setup.

    Cheers!
    Vinay Kashyap

    Hi!

    The CSS you are using will change the opacity but cannot change the background color as the main content and elements inside it has it’s own bg colors. Remove the CSS and try this instead..

    
    /* Content Overlay*/
    .show_mobile_menu:after {
      content: "";
      display: block;
      position: fixed; /* could also be absolute */ 
      top: 0;
      left: 0;
      height: 100%;
      width: 100%;
      z-index: 10;
      background-color: rgba(0,0,0,0.85);
    }

    It should look something like this

    Best regards,
    Vinay Kashyap

    in reply to: Still waiting for help on overlapping header issue #599531

    Hi!

    We do answer all tickets as soon as possible. but not sure what happened with the previous ticket but sorry that your issue wasn’t resolved.

    Please use the below css in Enfold > general Styling > Quick CSS

    After that please refresh the browser cache and check it out :)

    #header {
        z-index: 1!important;
    }

    Cheers!
    Vinay Kashyap

    in reply to: COLOR SECTION WITH IMAGEM AND TEXT #599527

    Hi mleite1!

    Yes it is possible please use 1/2 grid rows instead of color section.

    Add image as background image for the 1/2 grid row.

    Enable custom css class name and add “full-height” to the 1/2 grid.

    Add the following css in Enfold > general Styling > Quick CSS

    .full-height{
    min-height:100vh;
    }

    Regards,
    Vinay Kashyap

    in reply to: blog intro paragraph #599525

    Hi!

    Sorry for the delay.

    The login credentials you’ve provided do not work please send us working login credentials with user role as ‘administrator’ and permission to disable all plugins and add css if necessary to resolve the issue.

    Best regards,
    Vinay Kashyap

    in reply to: White space between content fields #599502

    Hi!

    The URL did not work please create a private page viewable only by users with admin role

    Regards,
    Vinay Kashyap

    in reply to: Child Theme #599500

    Hey!

    We checked the site. It would be more helpful if you described the problem accurately… however we noticed that the header is not displaying in the theme… It looks like the installation has not been done correctly. If it is a new install and not setup up with any data i recommend resetting the theme as everything will become as good as new and start with a fresh copy…

    You can use a plugin like “Reset Data Base” Note: This will delete all data and settings on the site.

    If the above don’t work we need to re-install the theme via FTP.

    Regards,
    Vinay Kashyap

    in reply to: Firefox on Android Nastyness #599497

    Hey!

    Thank for your input it help us make the theme better :) We will be releasing new updates and bug fixes very often based on priority basis hopefully it will be addressed in one of the future updates.

    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/

    Cheers!
    Vinay Kashyap

    in reply to: Space At Top of Site #599493

    Hey!

    Ok it goes int he head section so in that case you need to download the child theme and copy the header.php file from main theme and paste it inside the child theme and add your code after the body tag. once it’s done.

    From Appearance > Themes > Select Child theme as active theme.

    keep everything else in the main theme as it is… simple :)

    Please view this link for more info kriesi.at/documentation/enfold/using-a-child-theme/

    for now if it is urgent you can just open header.php in the enfold theme folder and insert your code there but when you update the theme the changes will be lost.

    Cheers!
    Vinay Kashyap

    in reply to: fontello invalid host #599489

    Hey!

    If you upload icons via Enfold > import/export tab the icons will be available only thru enfold advance layout builder.

    You need to use a plugin like https://wordpress.org/plugins/svg-support/ and upload the svg to wordpress media library and you can use is like image or target it as a pseudo element to show EU or USD sign.

    If you still have any questions please let us know what exactly are you trying to do? and share the link to the page where we can inspect the element in question or a mockup of what you need the final result to look like? You can upload the mockup image to dropbox and share it here.

    Best regards,
    Vinay Kashyap

    in reply to: Essential Grid plugin- demo override? #599488

    Hi!

    Glad we could assist you :) We have put together some info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/

    Regards,
    Vinay Kashyap

Viewing 30 posts - 8,791 through 8,820 (of 10,428 total)