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Viewing 30 posts - 7,531 through 7,560 (of 10,428 total)
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  • in reply to: Identify What Menu Is Used Here #631327

    Hi,

    The menu cannot be accessed when you click on it because the container element is overlapping it. Try increasing the z-index of the menu to 99999 if that don’t help please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Vinay

    in reply to: New posts missing from blog page #631255

    Hi,

    It’s a bit strange the latest post is showing for me (please scroll down to the 3rd row from bottom) in the catogery page you mentioned.

    The pagination also works for me but the top 3 post show up on all pages not sure if they have been made sticky post?

    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    in reply to: Left menu – pages too wide #631252

    Hi,

    It could be one of the following
    1. the custom css please backup remove all the css from Enfold > General styling > Quick CSS and refresh the page to see if the issue exist.
    2. Any html tag which is not closed properly in the advanced layout builder.

    Let us know if you still see the issue after removing the css from Quick CSS if so add one block of css at a time to know which one is causing the issue and we can provide you with an alternate solution.

    Best regards,
    Vinay

    in reply to: The built in mailchimp form doesn't work #631249

    Hey olofnaucler,

    Under the theme options in Enfold > Newsletter please add the mailchimp api key.

    If you have already done this and still not getting a newsletter subscription conformation email please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Vinay

    in reply to: 3.5.4 update issue #631213

    Hey!

    Sorry for the delay, I checked for the issue and any css added to the quick css is working correctly.

    for example to change the footer menu color please try the below css

    
    /* Main menu font size*/
    #top .av-main-nav > li > a > .avia-menu-text {
        font-size: 24px!important;
    }
    
    /*footer link color*/
    .socket_color a {
    color:gold!important;
    }

    If the css selectors are correct it works! by any chance did you make the changes elsewhere? `

    Best regards,
    Vinay

    in reply to: Comment options messed up #631135

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    
    #wysija-box-after-comment {
        width: 16px!important;
        margin-right: 10px!important;
    }
    

    Best regards,
    Vinay

    in reply to: How to hide Gallery/Portfolio Title #631133

    Hi,

    Glad we could help :) We really appreciate it if you rate our theme on themeforest.

    Thank you for using Enfold.

    Best regards,
    Vinay

    in reply to: Grid Row – Mobile View Issue #631132

    Hi,

    The solution is to use the image element inside the grid layout if you like the entire image to be visible at all times while re-sizing the window. The gird generally do not resize with respect to the aspect ration of the background images. The browsers calculate the grid ratio depending on the view port width.

    Best regards,
    Vinay

    in reply to: fullwidth submenu questions #631096

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    
    #top #wrap_all .main_color .av-menu-button-colored > a .avia-menu-text {
    	color:gold!important;
    }
    

    Best regards,
    Vinay

    in reply to: Sidebar widgets styling #631091

    Hi,

    To make the sidebar nav like the below screenshot

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    
    #top .widget_nav_menu ul ul .sub-menu, #top .widget_nav_menu ul ul .children {
        padding: 0px!important;
    }
    
    #top .widget_nav_menu ul ul .sub-menu li  {
        padding-left: 10px!important;
    }
    

    Best regards,
    Vinay

    in reply to: SVG and Avia Layout Architect #631085

    Hey!

    Glad the svg is working for you now :) as svg is not natively supported by wordpress we have to use a plugin.

    I checked for the ALB not loading by deactivating svg plugin but the issue remains the same. I suspect it could be another plugin which recently got auto updated and is causing a conflict. To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    Hey jamesgeiger,

    Thank you for bringing this up with us.

    Please provide more details about what is the exact security vulnerability that has been found so we can further troubleshoot it. You can post it in the private content.

    Best regards,
    Vinay

    in reply to: keep menu/logo bar shrunk on homepage only #630583

    Hi,

    Please select “Slim” from Enfold > Header > Header Layout > Header Size

    If that don’t help please share a link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: No view on my settings after upgrade and update #630577

    Hey!

    Glad it’s working for you now.

    Thank you for using Enfold :)

    Cheers!
    Vinay

    in reply to: Mobile Buttons #630575

    Hey BrendaSarg,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    
    .avia-slideshow-button {
    	display:none!important;
    }
    

    Best regards,
    Vinay

    in reply to: Need the CSS to set Mobile Container Width to 120% #630570

    Hey mhiller,

    May I know the purpose why you need the width to be more than the screen width in mobile view? setting it to 120% will make the content not visible unless users scroll horizontally and might cause major alignment issues. Please let us know the exact reason so we can find out a workaround for your issue.

    Please use the below css to make the container 100% wide in portable devices.

    @media only screen and (max-width: 768px) {
    .responsive .boxed#top {
       width:100%;
    }}

    Best regards,
    Vinay

    in reply to: SVG and Avia Layout Architect #630509

    Hi,

    You can use svg with enfold just like you use images :)

    You need to install this plugin https://wordpress.org/plugins/svg-support/ then upload your svg just like images to media library and use them.

    Let us know if you have any issue with this we will gladly help you.

    Best regards,
    Vinay

    in reply to: Demo import not working #630508

    Hi,

    We imported the demo manually. Please check the link in private.

    For a cleaner demo install please use a plugin https://wordpress.org/plugins/wordpress-database-reset/ It will reset wordpress database and wipe out all data. Increase php memory limit https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP and the max execution time: http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/ and try to import the demo again if that do not work please import demo data using XML (link in private content) from Dashboard > Tools > Import

    Best regards,
    Vinay

    in reply to: I want to increase the padding #630493

    Hi,

    please try the below css in Enfold > general Styling > Quick css

    .html_header_top.html_header_sticky #top #wrap_all #main {
         padding-left: 200px;
         padding-right: 200px;
    }
    

    If this is not what you are looking for please post us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)

    Best regards,
    Vinay

    in reply to: Javier Socarras #630388

    Hey socarrasv1,

    I checked the issue you have mentioned above and I was able to view all the pages in backend and edit or create new page and add elements to it without any issues. please check private content for the link.

    The Media library works fine too however it is a bit slow you can try to increase the memory which should speed up things for you. WordPress has its own memory limit variable that you can set in your config.php file, maybe this helps: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Best regards,
    Vinay

    Hey ak-muc,

    Please create new tickets for different questions. Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: Accordion slider, Lightbox not working #630376

    Hi!

    Thank you! We will respond to your new ticket.

    Best regards,
    Vinay

    in reply to: Child theme not being used #630373

    Hey scarlettr8,

    Please make sure your child theme style.css has the below code on top and it is active under Appearance > Themes.

    
    /*
    Theme Name: Enfold Child Theme
    Description: A <a href='http://codex.wordpress.org/Child_Themes'>Child Theme</a> for the Enfold WordPress Theme. If you plan to do a lot of file modifications we recommend to use this Theme instead of the original Theme. Updating wil be much easier then.
    Version: 1.0
    Author: Kriesi
    Author URI: http://kriesi.at
    Template: enfold
    */
    

    If yous till have any issue please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Vinay

    in reply to: Media Queries #630368

    Hey rlogan2334,

    We added the below css to fix it please clear cache and review the site :)

    .av-rotator-text-single {
    	line-height: 36px!important;
    }

    Best regards,
    Vinay

    in reply to: Colored button on menu—white text and can't see #630360

    Hi,

    Glad we could help :)

    Best regards,
    Vinay

    in reply to: Accordion not working within enfold pages #630359

    Hey simonparker!

    You are using the latest version of the theme and it is updated correctly :)

    I also checked for any issue with the accordion but found it to be working correctly. Please see screenshot in private.

    You may not see the changes until the cached files are cleared in your browser.

    Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

    Best regards,
    Vinay

    in reply to: Error : Template is missing #630353

    Hi,

    Please make sure your child theme styles.css has the proper theme info at the top.

    /*
    Theme Name: Enfold Child Theme
    Description: A <a href='http://codex.wordpress.org/Child_Themes'>Child Theme</a> for the Enfold WordPress Theme. If you plan to do a lot of file modifications we recommend to use this Theme instead of the original Theme. Updating wil be much easier then.
    Version: 1.0
    Author: Kriesi
    Author URI: http://kriesi.at
    Template: enfold
    */
    

    If this is correct on your end please post us the link where you see this error and your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Vinay

    in reply to: Menu continually appearing on all pages #630350

    Hi,

    You can remove them from Appearance > menu >

    At the bottom uncheck it from main menu to completely disable it.

    Best regards,
    Vinay

    in reply to: How to link Logo to url of my choice? #630347

    Hey abortolotti,

    Please try adding this at the very end of your themes / child themes functions.php file:

    Edit the $link value to the link you like to add.

    add_filter('avf_logo_link','av_change_logo_link');
    function av_change_logo_link($link)
    {
        $link = "http://kriesi.at";
        return $link;
    }

    Best regards,
    Vinay

    in reply to: Instagram Widget No Space on sides #630346

    Hi,

    Once the custom code is removed we can add the new code so there is no conflict.

    If you have any questions please feel free to let us know.

    Best regards,
    Vinay

Viewing 30 posts - 7,531 through 7,560 (of 10,428 total)