Hi,

Once you login to the forum please click on Enfold under topics or click on this link on top you should be able to see a big blue button that say’s open a new thread. or just scroll down and start a new thread/ticket.

It is just that many issues in one ticket will snowball and lead to a lot of confusion so we request you to open new tickets if the issues are not related.

also please don’t forget to provide a link to your site so we are able to inspect the element in question in order to help!

Best regards,
Vinay

Hi,

Fixed menu in mobile works please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

@media only screen and (max-width: 767px) {
.responsive #top #wrap_all #header {
	position: fixed!important;
	}}

.avia_transform3d .show_mobile_menu #mobile-advanced {
    margin-top: -60px!important;
}

Best regards,
Vinay

Hi,

We have fixed the mega menu and it is working great now. But you will not see the changes as W3 Total Cache plugin is active. You need to go in the plugin settings and clear the cache to view the changes.

Best regards,
Vinay

Hi,

Glad to help :)

We really appreciate it if you rate our theme on themeforest :)
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold!

Best regards,
Vinay

Hi,

We understand your concern. Enfold 3.6 comes with cool new features and to add these features new files have been added. Depending on some server and website settings you get an error in that case do not worry at all we are here to help. It is an easy fix just login to your file manager in control panel or access the themes folder via FTP and remove the enfold folder and upload a fresh copy downloaded from themeforest. This should solve the current issue you are facing.

Please check this link to re-install the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Vinay

Hi,

Please visit the plugin site for documentation. It is same for all wordpress sites. I’m afraid we do not have any separate documentation for this.

Best regards,
Vinay

Hey wayfareescort,

Please check this link and try the suggested steps to fix the icon issue http://kriesi.at/documentation/enfold/enable-cors/

let us know if you have any questions :)

Best regards,
Vinay

Hi,

I’m unable to inspect the element in question as the site is blocked.

Please re-check and provide us a working link so we can inspect and provide you a viable solution.

However i suspect it is a plugin conflict in your case. To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

Best regards,
Vinay

Hey creatiffco,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.avia-button  .avia_iconbox_title {
	font-size: 16px;
	font-weight: 600;
}

For a responsive Layerslider please make sure the “Responsive” options is turned on in Admin > LayerSlider > Slider of your choice > Slider Settings > Responsive mode

Best regards,
Vinay

Hey Gallop_Web,

It’s not clear what you are trying to achieve. Would you mind posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)

Best regards,
Vinay

Hey lindaman1,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.avia-post-nav {
	display:none!important;
}

Best regards,
Vinay

Hey quebag,

Sorry it’s not clear what you are trying to achieve. Please elaborate the issue if possible Would you mind posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)

Best regards,
Vinay

Hi,

Glad it’s working for you. To hard refresh press the Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

@drimendo If you are able to login to the wordpress backend please de-activate and activate the theme and it should work.
If not access the theme folder via FTP and rename the enfold theme folder to enfold2. Login to wordpress backend and install a fresh copy downloaded from themeforest and it should resolve the issue.

Best regards,
Vinay

Hi,

Not sure what exactly happened but the css will simply override any other rules which may cause a conflict or not let the site to render properly and fix the issue :)

Thank you for using Enfold.

Best regards,
Vinay

Hi,

If you are able to login to wordpress backend please de-activate and activate the theme and it should work fine. (Make sure you do not delete any lines in header files if you have deleted any code please add it back).

If yous till have any issue rename the enfold folder via FTP or your file manager in hosting control panel. Download a fresh copy from themeforest and upload via wordpress. This should fix the issue for you :)

To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

Best regards,
Vinay