Hi,

Sorry for the delay, The live version looks great. I have been a little tied up with helping others. I’ll let you know real soon about the script.

Best regards,
Vinay

Hey alnalu,

Sorry for the delay, We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support and you need to hire a freelancer to get this job done.

Best regards,
Vinay

Hi,

The slider is getting a fixed height of more than 1400px instead of the browser height . I created a test page and checked it without any other elements but the issue remains the same. Then checked for a plugin compatibility issue but it’s not the reason why it’s happening.

I noticed you are using a recent version but there is a possibility some files may be corrupt and to fix this issue you need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Vinay

• This reply was modified 9 years, 7 months ago by Vinay.

Hi,

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Vinay

Hi,

I checked your site and also created a test item visible privately and added content to it in default editor to isolate if there was any issue with advanced layout builder but that don’t seem to be an issue here. A plugin conflict may be one of the reason for this issue.

To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

Best regards,
Vinay

Hey Jon Erik,

A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test. If you still have the same issue please post us your login details in private message.

Thanks for your cooperation :)

Best regards,
Vinay

Hey emorales,

Please note some demos comes with all images and some do not have all the images included in it. Which demo are you trying to import?

Best regards,
Vinay

Hi,

To setup related products please check this link https://docs.woothemes.com/document/related-products-up-sells-and-cross-sells/

or you can use many of the plugins that do this job well https://wordpress.org/plugins/search.php?q=woocommerce

Best regards,
Vinay

Hey MindSpark,

The header widget will allow you to enter custom code and it will display the same code on all pages.

As per my understanding you need to display a different button with unique text. The best way to do this is to add a button to each page and give it a -ve top margin so that it appears to be on the header. If this does not work i am afraid you need to hire a freelancer to get this customisation done as there is no easy way to do this with a small snippet of custom code.

Best regards,
Vinay

Hi,

Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Vinay

Hi,

It is advisable to always keep the themes and plugins updated. If we notice anything is not working well with new version of woocommerce we will release a fix for it asap.

Best regards,
Vinay

Hi,

The css is tightly integrated it’s gonna be difficult to remove the old style. But you can easily override it by using !important rule in your new css.

for example

` background-color: gold!important;
`

Best regards,
Vinay

Hey gdsystems,

I have marked this ticket to our german translator please await his reply.

Best regards,
Vinay

Hey Starkos,

1. to fix the height in mobile device. Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

@media only screen and (max-width: 767px){
#top.page-id-431 #av_section_1{
	max-height: calc(100vh - 82px)!important;	
}}

2. To remove the arrow please uncheck “Display a scroll down arrow” in the colorsection options.

Best regards,
Vinay

Hi,

Both the elements are inside different containers and each container by default has to have some spacing :) Since you have a special request we are more than happy to help you customize the look as per your request.

Best regards,
Vinay

• This reply was modified 9 years, 7 months ago by Vinay.