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Viewing 30 posts - 6,391 through 6,420 (of 10,428 total)
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  • in reply to: Video not working #650476

    Hey memers74,

    Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: Problem with update #650474

    Hey zog99,

    Access the wp-content/themes/ folder via your hosting control panel file manager or via FTP tool and rename the ‘enfold’ theme folder to ‘enfold-old’.

    Go to themeforest download the latest version of the theme and extract the ‘enfold’ theme folder from the downloaded package and upload it to wp-content/themes/ folder everything should work fine for you :)

    If you still have any issue please share the link to your site.

    Best regards,
    Vinay

    • This reply was modified 9 years, 7 months ago by Vinay.
    in reply to: Mobile Menu Below Logo and Full Width #650472

    Hi,

    I believe you are trying to achieve something like the screenshot attached?

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    
    
    @media only screen and (max-width: 989px) {
    	#header .widget {
    		display:none!important;
    	}
    	.responsive.html_mobile_menu_tablet .container #advanced_menu_toggle, .responsive.html_mobile_menu_tablet #advanced_menu_hide{
    	display:none!important;
        }
    #top #header.av_minimal_header .main_menu ul:first-child >li > ul {
    	display:none!important;
    }
    #top #header .av-main-nav > li > a .avia-menu-text {
    	font-size:13px!important;
    }
    .responsive.html_mobile_menu_tablet .main_menu .avia-menu, .responsive.html_mobile_menu_tablet #header_main .social_bookmarks, .responsive.html_mobile_menu_tablet #header_main_alternate {
        display: block!important;
    }
    .av-main-nav > li > a {
        padding: 20px 15px 20px 15px!important;
    }
    }
    

    Best regards,
    Vinay

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    If you like to add this on more pages that has a white background please use the page ID which you can find in the body tag when you right click and inspect the page.

    
    #top.page-id-3628 #header_main {
        background: rgba(0,0,0,0.35)!important;
    }

    Best regards,
    Vinay

    Hey spleeky,

    Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: Contact form email behavior #650459

    Hey Alberto,

    If you are able to view it correctly then it is not a problem with the theme but looks like the email client is not displaying correctly. Is it possible to ask the client to view it on the same email client that you view on?

    Best regards,
    Vinay

    in reply to: define the favorite icon in safari mac #650458

    Hey Doron,

    Favicons can be unloaded from Enfold > Theme optison > Favicon

    Let us know if you have any questions.

    Best regards,
    Vinay

    in reply to: Images not shown on Firefox #650453

    Hi,

    I’m checking it on windows and I can see what you mentioned.

    Have you added any custom functions or made any modification? When I right click the page in firefox and view the console tab I see many declaration drop errors.

    Please check this link for a viable solution http://stackoverflow.com/questions/4707747/how-to-prevent-css-declaration-dropped-errors-cross-browser

    If it does not resolve please remove all custom code/modifications and switch to the main ‘Enfold’ theme from child theme.

    If that work’s fine and then add your custom codes one by one so we can find the one that is causing the conflict.

    If you haven’t added any custom codes or the above steps do not help in resolving. A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    • This reply was modified 9 years, 7 months ago by Vinay.
    in reply to: Remove asterix (*) from form with inline labels #650441

    Hey mdekievit,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    
    .required {
    	display: none;	
    }
    

    Best regards,
    Vinay

    Hi,

    It appears the cache is not cleared in the browser on your local machine, the site looks great! and it has no errors. I have checked it and it has updated fine.

    You may not see the changes until the cached files are cleared in your browser.

    Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

    Best regards,
    Vinay

    • This reply was modified 9 years, 7 months ago by Vinay.
    in reply to: POST AND SOUND #650437

    Hey TomaszCwil,

    You may need to use a plugin to achieve this functionality https://wordpress.org/plugins/search.php?q=audio

    Best regards,
    Vinay

    in reply to: Problem with Blog Styling #650436

    Hey Mirco_Greselin,

    Sorry for the delay and thank you for the kind words, it appears some things have changed on the site already i noticed the separator and the read more links which need to be removed. To do so please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    
    /* remove separator */
    .post-meta-infos .text-sep:nth-last-child(2){
    	display: none;	
    }
    
    /* hide read more*/
    .post-entry .read-more-link {
    	display: none;	
    }
    
    

    Best regards,
    Vinay

    in reply to: Contact Form #650435

    Hey gzelasco,

    Sorry for the delay, Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: German Language of The Events Calendar? #650412

    Hey Bernd,

    Sorry for the delay, to change the default language on events calendar please refer to the Event’s calendar documentation here https://theeventscalendar.com/knowledgebase/changing-the-language-on-your-calendar/

    Let us know if you have any questions.

    Best regards,
    Vinay

    in reply to: Icon Alignment+size in Tab #650411

    Hi,

    Posting the css will not help much, Would you mind posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)

    Best regards,
    Vinay

    in reply to: Small css tweaks and table adjustment #650407

    Hi,

    It appears you have figured out the table border issue, it looks good on my end.

    If make changes to the width of the table it will cause some issue in the responsive mode. It is highly advisable to keep the table width flexible or use the builtin table options “Scrollable table” in “Responsive Styling” if you are going to use the below css.

    However if you still want to play around with the table width please try the below css

    #top .avia-table-1 td {
    	min-width:300px;
    }

    Best regards,
    Vinay

    • This reply was modified 9 years, 7 months ago by Vinay.
    in reply to: How to vertical-align table cells? #650406

    Hi,

    To increase the column width you can use the below css.

    body .main_color .pricing-table.avia-desc-col li {
        min-width: 300px;
    }

    Please note extending the col width for the first one will have chain effect on the other columns too. We would gladly help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support as it will take a lot of time and coding to fix this. You may need to hire a freelancer.

    Thank you for your understanding :)

    Best regards,
    Vinay

    in reply to: Autorespond Text #649961

    Hi,

    I created a test page and checked but as you mentioned the autoresponder is not sending emails.

    Check with only one email instead of multiple email’s and make sure the test email address ends with gmail or yahoo. If that does not help a plugin conflict may be one of the reason for this issue.

    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    • This reply was modified 9 years, 7 months ago by Vinay.
    in reply to: Align Google Maps #649954

    Hi,

    We have added the below code in Enfold > General Styling > Quick CSS to fix the issue.

    @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) {
         /* IE10+ CSS styles go here */
         #av_gmap_1.avia-google-map-container {
         	max-height: 250px!important;
         	height: 250px!important;
         }
    }

    Best regards,
    Vinay

    in reply to: Autoresponder text not working #649946

    Hi,

    Thank you please be patient while we check the issue and reply to your ticket :)

    Best regards,
    Vinay

    in reply to: question about custom header widgets #649943

    Hi,

    Sorry, what I meant to say was… negative top margin to the button element.

    Best regards,
    Vinay

    in reply to: Logo is missing #649942

    Hi,

    Is that a workaround you prefer? Let us know if you have any questions.

    Best regards,
    Vinay

    in reply to: Video background in color section does not work #649903

    Hi,


    @mchbeck
    please open a new ticket and provide us the link to your site and login details in private message so we can take a closer look at the issue.

    Best regards,
    Vinay

    in reply to: Autoresponder text not working #649766

    Hi,

    Thank you, we will respond to you on the new ticket.

    Best regards,
    Vinay

    in reply to: Background Youtube video in HD720 #649757

    Hi,

    That URL format won’t work in background video please use the below one

    https://www.youtube.com/watch?v=wTcNtgA6gHs?vq=hd1080

    Add this to the colorsection background for HD quality it also depends on internet speed. HD video will be shown only on high speed internet connection the rest of them will see normal 480p video. It is something that is automatically controlled by YouTube.

    Best regards,
    Vinay

    in reply to: Issues with latest enfold update to 3.6 #649740

    Hi,

    Sure, please download a fresh copy of Enfold theme from themeforest and find the main theme folder ‘enfold’ inside the downloaded package and rename the ‘enfold’ theme folder to ‘enfold v3.6’ and upload it to wp-content/themes and post your ftp details in private content so we can take it from there and help you update the theme manually.

    Best regards,
    Vinay

    in reply to: where are the demo files? #649738

    Hey goingup,

    The demo files can be imported from Enfold theme options > Demo import > Construction Demo.
    Once it is imported it will be stored in wordpress database. Please note that importing ew demos will reset the theme options.
    Let us know if you have any questions.

    Best regards,
    Vinay

    in reply to: jQuery Directional Hover on ALB's simple image element #649729

    Hi,

    Add the script files inside the main theme ‘enfold/css’ and ‘enfold/js’ folder.
    To enqueue the 3rd party script files in wordpress please use the below code in child theme functions.php

    
    /*
    CSS files
    */
    
    function dhover_styles() {
    	wp_register_style( 'directional_hover', get_template_directory_uri() . '/css/jquery.directional-hover.css' );
    	wp_enqueue_style( 'directional_hover');
    }
    add_action( 'wp_enqueue_scripts', 'dhover_styles');
    
    /*
    JS files
    */
    function dhover_js() {
    	wp_register_script('directional_hover', get_template_directory_uri() . '/js/jquery.directional-hover.js', array('jquery'), true );
    	wp_enqueue_script('directional_hover');
    }
    add_action('wp_enqueue_scripts', 'dhover_js');
    
    // function to add dhover classes
    function dhover_func(){
    ?>
    <script>
    jQuery(window).load(function(){ 
            var imgContainer = jQuery('.avia-image-container');
    	imgContainer.find('.image-overlay').addClass('dh-container');
    	imgContainer.find('.image-overlay-inside').addClass('dh-overlay');
    });
    </script>
    <?php
    }
    add_action('wp_head', 'dhover_func');

    I have verified the above code in my installation and it loads the css and js script correctly and add’s the required class names to the themes default image overlay class. However the script don’t seem to work yet may be you need to go through the script documentation and check again where to include the css class names. It will take us more time to study the script documentation and integrate a 3rd party script to the theme and i’m sorry to say this is how far we can help you with integrating of a 3rd party script.

    Thank you for your understanding, let us know if you have any questions.

    Best regards,
    Vinay

    • This reply was modified 9 years, 7 months ago by Vinay.

    Hi,

    We will keep this ticket open until the issue is resolved but when i login with the credentials you provide I cannot reproduce the issue and everything works perfectly fine for me. Without noticing the problem it is difficult to provide a solution. Can you confirm you face this problem with only one user ID and it works fine with the user account you created for us ?

    Best regards,
    Vinay

    in reply to: Logo is missing #649432

    Hi,

    It appears you have figured this one out? the logo is visible on the link provided in the ticket example.

    Let us know if you have more questions.

    Best regards,
    Vinay

Viewing 30 posts - 6,391 through 6,420 (of 10,428 total)