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August 26, 2016 at 9:45 am in reply to: Updated WP 4.6 and this theme feels incredibly sluggish. #678027
Hey thinkspace,
Please elaborate the issue you are facing so we can help you better. What exactly is sluggish? Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHi,
Thank you for letting us know about the current status, please feel free to open a new ticket if you have more questions.
Thank you for using Enfold :)
Best regards,
VinayHey Kyle,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
#header .widget { right: auto!important; left:50%; transform: translate(-50%); margin-left:300px; }Best regards,
VinayHi,
I checked the cart and also updated it several times the cart works as intended on my end. You may not see the same until the cached files are cleared in your browser.
Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.
Best regards,
VinayAugust 26, 2016 at 8:29 am in reply to: Problem to edit startpage after Update on WordPress 4.6 and using Woocommerce #678002Hi,
I deactivated all plugin to troubleshoot the issue and activated only WooCommerce and everything works fine. It’s not WooCommerce that’s causing the issue but some other plugin please activate one plugin at a time and refresh the page to find out which plugin is causing this issue.
Best regards,
VinayAugust 26, 2016 at 8:21 am in reply to: How do I set the background image on mobile for pages with video backgrounds? #677999Hey Starkos,
As I understand you like to hide the background video on mobile device and display only the background image correct?
Please setup the background image and video to a color section and select the option that say’s “Hide video in mobile devices”.

Best regards,
VinayHi,
In the table options please select “Show Empty Cells” under “Empty Cells”.
Let us know if you have more questions :)
Best regards,
VinayHi,
The font’s look good on my end please point us to the exact page and section where we can see the problem.

Best regards,
VinayHey DenktankerMedia,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.header-scrolled .av-main-nav-wrap { margin-top: -132px; transition: all .15s ease; }Best regards,
VinayHey Peter,
Please try adding this at the very end of your themes / child themes functions.php file:
/* Open links in new tab */ function open_new_tab(){ ?> <script> jQuery(window).load(function(){ jQuery(".av-masonry-entry.isotope-item").attr('target','_blank'); }); </script> <?php } add_action('wp_footer', 'open_new_tab');Best regards,
If this does not work for you please provide a link to your site where we can see the element in questions to help you better :)
Vinay
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This reply was modified 9 years, 5 months ago by
Vinay.
Hi,
I need access to backend to set this up please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Thank you for the clarification :) Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.dw-similar-products { max-width:80%; background: #ccc; left:50%; transform:translate(-50%); margin:0 0 30px 0; padding:10px; min-height:40px; }The above code should make the similar products look like your example please feel free to change the color values to suit your design :)

Best regards,
VinayHi,
Please add ID #home to the top color section if that don’t work add a menu item “Home” in Appearance > Menu and we can hide it using CSS. That way the script will recognize different sections correctly.
Best regards,
VinayHi,
Would you mind elaborating the issue please? What exactly are you trying to achieve and please share the link to your site where we can see the issue and the element in question to help you better.
Best regards,
VinayAugust 26, 2016 at 5:11 am in reply to: Child theme footer code not showing up in source code #677917Hi,
The tag manager script does appear on your page. Right click inspect and look for googletag

Best regards,
VinayHey OsaOsagie,
Your site is suppose to look like the link in private but there seem to be an issue with the CSS styles loading when the site is accessed on mobile phone.
A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayHi,
I created a test page and enabled debug mode http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/
Copied the icon shortcode with the link to Appearance > widget > Footer
Please review the site now and let us know if you have any questions.
Best regards,
VinayHey Doris5ricevic,
If you share a mockup of exactly what you are trying to achieve we could help you better. But to answer your question yes this can be done but it would take a lot of time to customize it. But we are happy to point you in the right direction and help you :)
First please enable custom css class name support and add the css class name to the button elements http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
Browse the button styles you like here or which is similar and produce your own CSS for the button elements and add the css in Enfold > general Styling > Quick CSS
Let us know if you have any questions.
Best regards,
VinayHey condonpb,
Please remove the custom CSS and try the equal height settings in the edit option of the column element?
Then target the button element using CSS to position it at the bottom.
Best regards,
VinayHi,
Glad you got it sorted! To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)
Best regards,
VinayHey pixel2data,
There are several membership plugins available which may provide a similar function to what you are looking for please have a look at https://wordpress.org/plugins/tags/membership
Please feel free to let us know if you have more questions.
Best regards,
VinayHey reisp,
I’m not sure why the list items are working. Please use the below code in the captions.
<div class="listStyle"> <span class="listStyleText">Reports motile sperm concentration</span></br> <span class="listStyleText">See a live video of your sperm</span></br> <span class="listStyleText">Two tests included in each kit</span></br> <span class="listStyleText">Step by step interactive instructions</span></br> <span class="listStyleText">Sperm trivia challenge</span></br></div>Best regards,
VinayHey bluedoorcreatives,
As I understand you like to add Blog to the main navigation of the site correct?
Blog can be added from Appearance > MenuLet us know if you have any questions with a link to your site so we can help you better.
Best regards,
VinayAugust 26, 2016 at 1:53 am in reply to: Child theme footer code not showing up in source code #677870Hi,
Please remove the code from footer.php and try adding the above code in the functions.php file in child theme and it should work.
Best regards,
VinayHey apremierdj,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.avia_desktop.avia_transform3d .av-masonry-entry.av-masonry-item-loaded .av-inner-masonry{ -webkit-animation: none; /* Safari 4+ */ -moz-animation: none; /* Fx 5+ */ animation: none; /* IE 10+ */ } .av-masonry-entry { opacity: 1 !important; visibility: visible !important; }Best regards,
VinayHey Josh,
Please add custom css class name “push-left” and “push-right” to the image elements kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
Then use the following css in Quick CSS to target specific elements.
.push-left { float:left; } .push-right { float:right; }Best regards,
VinayHi,
When I visit your site I get a “Maintenance mode” message please check the screenshot below. The site is working correctly on my end. You may not see the changes until the cached files are cleared in your browser.
Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.
Best regards,
VinayHi,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHi,
@dabomb I created a test page using advanced layout builder without any issues (Link in private). The permalinks settings on your site was changed hence none of the page was opening. I have reset the permalinks settings please review the site now :)
@winnieandbuzz We will definitely help you. kindly request your patience while we attend your ticket in the queue :)Best regards,
Vinay -
This reply was modified 9 years, 5 months ago by
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