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Hi,
Please try adding this at the very end of your themes / child themes functions.php file:
// Remove color section background function external_links(){ ?> <script> jQuery(window).load(function(){ if ($(window).width() < 768) { jQuery("#splash").css("background-image", ""); } });Best regards,
VinaySeptember 1, 2016 at 10:22 pm in reply to: Adjusting slider caption location/font size on one page in mobile views #681006Hi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
@media only screen and (max-width: 1200px){ .page-id-330 .slideshow_align_caption { top: 40% !important; }}Best regards,
VinaySeptember 1, 2016 at 10:17 pm in reply to: Best way to incorporate a form or promo box into a layer slider. #680999Hi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
VinaySeptember 1, 2016 at 10:17 pm in reply to: Social Media icons not appearing on front page (but work everywhere else) #680997Hi,
Glad we could help! To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinaySeptember 1, 2016 at 10:12 pm in reply to: Color Section not appearing properly – not working in Internet Explorer #680995Hey Eleina_Shinn,
Was there any custom css added to this section ? if so please remove it and check if that helps.
If you still have an issue Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi,
I was just trying to avoid any confusion with multiple issues as we go back and forth. Not a problem we can keep this ticket open if you haven’t yet created a new one and help you resolve the issue. Please provide the login details so we can take a closer look.
Best regards,
VinayHi,
We need to take a closer look Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHey AWZ,
For testing purpose please try to enter only the city name and click on fetch coordinates.
If you already created an API key please delete all old API key’s from google account to avoid a conflict.
While setting up the API key make sure to add
*before and after the domain name without http, www or https in the URL.Example *.kriesi.at/*

Let us know if that works.
Best regards,
Vinay-
This reply was modified 9 years, 5 months ago by
Vinay.
Hi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHey rob_alblasserdam,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
#header #header_main .logo a img { max-height: 70px !important; width: auto!important; }Best regards,
VinayHey Sergio,
You are using a old version of the theme please update to the latest version 3.7.1
If you do not see the update option in the theme please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.
If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/
Best regards,
VinaySeptember 1, 2016 at 9:40 pm in reply to: Best way to incorporate a form or promo box into a layer slider. #680975Hey szimmerdesign76,
You need to use a plugin that allow you to create a shortcode like https://wordpress.org/plugins/tags/popup-form
Then try insert the shortcode in the LayerSlider.
Best regards,
VinayHi,
If you already created an API key please delete all old API key’s from google account to avoid a conflict.
While setting up the API key make sure to add
*before and after the domain name without http, www or https in the URL.Example *.kriesi.at/*

Add your API key in the theme options Enfold > Google Services and it should work.
Please note that for some users it takes up to 24hours to get updated.
Best regards,
VinaySeptember 1, 2016 at 8:56 pm in reply to: Google maps working in footer but not in Avia Layout Builder #680967Hey Chris,
The API key has expired and the error “ExpiredKeyMapError ” shows up in console. Please delete the old API key and create a new one.
Google services like the map feature is now constrained to work with an API key. It is easy to get the Google API key please refer to this link
If you already created an API key please delete all old API key’s which might cause a conflict.
While setting up the API key make sure to add
*before and after the domain name without http, www or https in the URL.Example *.kriesi.at/*

Add your API key in the theme options Enfold > Google Services
Best regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinaySeptember 1, 2016 at 8:53 pm in reply to: Social Media icons not appearing on front page (but work everywhere else) #680963Hi,
The icons looks good on chrome and Windows 8 on my end (screenshot attached). You may not see the changes until the cached files are cleared in your browser.
Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.
Best regards,
VinayHey dirtdiggr,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
@media only screen and (max-width: 767px) { #splash { background-image: none!important; }}Best regards,
VinayHi,
Google services like the map feature is now constrained to work with an API key. It is easy to get the Google API key please refer to this link
http://kriesi.at/documentation/enfold/how-to-register-a-google-maps-api-key/If you already created an API key please delete all old API key’s which might cause a conflict.
While setting up the API key make sure to add
*before and after the domain name without http, www or https in the URL.Example *.kriesi.at/*

Add your API key in the theme options Enfold > Google Services
If you still have any issues please post us your login credentials to your google account (to create a new API) and wordpress site (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
Vinay-
This reply was modified 9 years, 5 months ago by
Vinay.
Hey Steve,
Please update the theme to latest version 3.7.1 If you do not see the Update option in the theme try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.
If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/
Best regards,
VinayHi,
Yes please share a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey buddyq,
Google maps color can be changed but not the content of it.
Would you mind posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)
Best regards,
VinayHey 10thStreetStation,
A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayHey mkv86,
A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
If the above does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Thanks for your cooperation :)
Best regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
VinayHi,
Glad we could help! We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
There seem to be a conflict so please remove all the code added to achieve this and start fresh.
Please follow this post and modify the css to center the icons https://kriesi.at/support/topic/social-icon-in-mobile-menu/#post-680936
Let us know if you need any help.
Best regards,
VinayHi,
-please create a new ticket and post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi,
We have modified the code in functions.php please review the site now.
function mobile_menu_social_icons(){ ?> <script> jQuery(document).ready(function(){ var htmlString = jQuery('.social_bookmarks').html(), mobileMenu = jQuery('.responsive #header').find('.main_menu ul li:last-child'); mobileMenu.append('<ul class="noLightbox social_bookmarks">' + htmlString + '</ul>'); }); </script> <?php } add_action('wp_head', 'mobile_menu_social_icons');And the CSS for it as below
#mobile-advanced .social_bookmarks { margin: 30px 0 0 22px!important; } #mobile-advanced .social_bookmarks a:before { top: 2px!important; margin-left: -13px!important; } #mobile-advanced [data-av_iconfont='entypo-fontello']:before { font-family: 'entypo-fontello'; } #top .social_bookmarks li a:before, #mobile-advanced .social_bookmarks li a:before { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; font-weight: normal; content: attr(data-av_icon); speak: none; } #mobile-advanced ul.social_bookmarks li, #mobile-advanced ul.social_bookmarks li a{ border:0!important; } #mobile-advanced .social_bookmarks li a:before { color: #666; font-size: 30px!important; } #mobile-advanced .social_bookmarks li > a:before { font-size: 20px; }Let us know if you have any questions.
Best regards,
VinayHi,
Yes that is correct just add the ID name to colorsections :)
Best regards,
Vinay -
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