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Hi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.header-scrolled-full #menu-item-914 a { width:50px; }Best regards,
VinayHi,
I can’t see the same on the frontend. We need to take a closer look Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi,
Default editor will be blank please try to enable the debug mode to view page shortcode http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/
If that don’t help post your login credentials in the private content area.

Best regards,
VinaySeptember 19, 2016 at 7:16 am in reply to: Best full screen size resolution for full width easy slider #688313Hi,
You are welcome :)
We will keep this ticket open in case you have more questions please feel free to get in touch with us.Best regards,
VinayHi,
To adjust space between main content and header.
.html_header_top.html_header_sticky #top #wrap_all #main { padding-top: 262px!important; }Best regards,
VinayHi,
We need to take a closer look at the backend Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi,
Glad it’s sorted for you :)
Please feel free to get in touch with us via new ticket if you have more questions.
Best regards,
VinayHi,
Sure we are happy to help you with this. I checked all the main pages of your site but could not see the tab with icons anywhere Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinaySeptember 18, 2016 at 9:09 pm in reply to: Text not showing properly on tablet and mobile device #688206Hey Doris5ricevic,
Please check private content.Please ignore my previous message.We need to take a closer look at this issue Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
September 18, 2016 at 9:05 pm in reply to: Fullscreen slider buttons not showing on Internet Explorer and Mozilla Firefox #688203Hi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHey ouverz,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
@media only screen and (max-width: 480px){ .iconbox_left_content .iconbox_content, .iconbox_right_content .iconbox_content { width: 100%; padding: 20px 0; } .avia-icon-list .iconlist_content_wrap { width: 100%; padding: 20px 0; } .avia-icon-list .iconlist-timeline { display: none; }.hr-inner { width: 100%!important; min-width: 80px; }}Best regards,
VinayHey beryllineusa,
What happens when you click on the blue Advanced Layout Editor button ?
We need to take a closer look Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi,
Would you mind posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)
We also need to be able to inspect the elements in question to provide you with the necessary code. Please share the link when you have the site online so we can further troubleshoot this issue.
Best regards,
VinayHi,
Add the google maps element from the advanced layout builder and click on the map element to add address.
To add address to the footer widget please go to Appearance > Widgets > Footer > Footer col 2 and click on add address option in the map widget.

Also you are using an old version of the theme please update it to latest version 3.8 if you do not see the update button in theme options. Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.
If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/
If you still have any issue with google maps please remove the API key from Enfold > Google services and install this plugin https://wordpress.org/plugins/api-key-for-google-maps/
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
Hi Khaled!
I checked the email form with an issue with my gmail but I did not receive any mail after 5 waiting for sometime. This could be due to various reasons.
Is the contact form working on any other page?
Please refer to this link and follow the steps mentioned to resolve this issue http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/
If you have any questions please feel free to get back to us :)
Best regards,
VinayHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
h2.portfolio-grid-title{ font-size: 24px!important; }Best regards,
VinayHey Arthith,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
#footer:before{ position: absolute; content:" "; top:0; left:0; width:100%; height:100%; display: none; z-index:0; background-color: rgba(0,0,0,0.5); display: block; } #footer { background: url(https://wl58www297.webland.ch/wp-content/uploads/2016/09/40287914_ml.jpg) cover top left; }Best regards,
VinayHi,
To add a phone number and the call to action button place the below html code in the image caption and we can provide you with required custom css.
<div class="extra-info"> <div class="phone-number"> 555-555-5555</div> <div class="btn-cta">Call me</div> </div>To display the extra info in the header only when scrolled
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
#header_meta{ display: none; } .header-scrolled-full #header_meta { display: block!important; }Best regards,
VinayHi,
Yes that’s correct please backup the old theme folder if you made any changes to any php files in the theme manually via FTP.
1. Download a new copy from themeforest.
2. upload the extracted enfold theme folder to wp-content/themesfor a detailed explaination please check – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Best regards,
VinayHi,
Did you try adding the code provided by ismale in functions.php ?
If you still have any issues please provide the login credentials so we can take a closer look.
Best regards,
VinayHey Rhodo,
Please elaborate the issue. We need to take a closer look Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinaySeptember 18, 2016 at 1:34 pm in reply to: How to keep a main menu tab highlighted when I click on a product item? #688109Hi,
You are welcome :) WordPress adds a class called “single-portfolio” to the bod tag which we can use in jQuery to check if body tag has a class that we want and highlight the work pants menu.
If you add a portfolio item in accessories that will also highlight work pants because wordpress will always only add “single-portfolio” to body tag and it cannot be differentiated hence can be used only on one menu item.
To change the permalinks please check https://codex.wordpress.org/Settings_Permalinks_Screen
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
Hi,
Please click on Google maps element after adding it to the page and check the last option.

Best regards,
VinayHi,
Please add the google maps API key in Enfold > Google Services > API key option.
If you have any questions that’s not related to the main topic of this ticket please open a new ticket so we can keep the focus on the main topic.
Best regards,
VinayHey jadesoturi,
We will definitely help you but we need to be able to inspect the element in question. Please get back to us when you have a version of the site uploaded so we can take a closer look at it.
Best regards,
VinaySeptember 18, 2016 at 8:37 am in reply to: How to keep a main menu tab highlighted when I click on a product item? #688074Hi,
We added the below code to functions.php please review the site and let us know if you have any questions.
// highlight work menu function highlight_menu(){ ?> <script> jQuery(window).load(function(){ if (jQuery('body').hasClass('single-portfolio')) { jQuery('.main_menu').find('#menu-item-455').addClass('current-menu-item'); } }); </script> <?php } add_action('wp_footer', 'highlight_menu');Best regards,
VinayHi,
Please remove this below code added earlier
a.cart_dropdown_link { padding-top: 75px !important; padding-right: 225px !important; }and try this new code
@media only screen and (max-width: 767px){ .responsive #top .logo { width: 60%!important; } .responsive #top #menu-item-shop .cart_dropdown_link { transform: translateX(-100px); }}If there are any issues please get back to us with the wordpress login details so we can take a closer look at this issue.
Best regards,
VinayHi,
Our dev’s are looking into this issue and definitely it will be fixed in one of our future updates but at the moment I do not have an ETA on this issue.
Best regards,
VinayHi,
Please remove the 2nd block of the code and use the below code. Replace the logo image path later.
.header-scrolled-full #menu-item-914 a { background-image: url(https://upload.wikimedia.org/wikipedia/commons/thumb/6/6b/BSicon_ANCHOR.svg/50px-BSicon_ANCHOR.svg.png); background-size: contain; background-repeat: no-repeat; } .header-scrolled-full #menu-item-914 .avia-menu-text { display: none; } .header-scrolled-full #menu-item-914 a:hover{ background:transparent!important; }Best regards,
VinaySeptember 18, 2016 at 6:17 am in reply to: Best full screen size resolution for full width easy slider #688040Hi,
Thank you for the credentials, I checked your site. There are 2 reasons why this is happening.
1. WordPress optimize the images a bit to load them faster and the image quality will be reduced a bit.
2. When a image is stretched to fit the browser width it is basically enlarged or zoomed to fir the screen hence will look a bit blur.I created a test slider for you with high resolution images and it looks great. Your images are not of high quality it don’t have many pixels in it even tho it is a large size image. What I’m trying to say is that it has already been optimised so it looks blur when it is further optimised by wordpress and stretched to fit the screen.
Best regards,
Vinay -
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