Forum Replies Created
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AuthorPosts
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September 25, 2016 at 10:56 pm in reply to: Main Menu Parent Highlight while sub or child is selected #691397
Hey Ben,
@Guenni as always thank you for your help :)
Have you set the parent page to all the child pages in the page attributes? It will automatically highlight the parent menu.
Let us know if you have any questions.
Best regards,
VinayHey csuffel,
Unfortunately customization of 3rd party script or widgets is not covered by our support. However if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
However this seem like a simple fix to me so we are happy to extend our support and help you achieve this. Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey Dev_Company,
The latest version is 3.8 go to wordpress > updates > check manually and see under themes if Enfold 3.8 appears. If you do not see the update option in the themme Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.
If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/
Best regards,
VinayHey xaray,
Thank you for sharing the details. It’s not clear what you want to achieve. Please elaborate the issue and share a mockup of what you are trying to achieve. You can upload mockups to imgur.com and share the link here.
let us know if you have any questions, we are happy to help!
Best regards,
VinayHey europeanhorizons,
Please add each speaker as a portfolio entry and use a masonry element to display the thumbnails.
If you have any questions please setup the speakers as portfolio items and get back to us with a link where we can inspect the element in question, we will be happy to help :)
Thank you for using enfold.
Best regards,
VinayHi,
You are using WP Smush plugin hence the images appear to be blur. Please deactivate smush it plugin and re-generate the thumbnails using this plugin https://wordpress.org/plugins/regenerate-thumbnails/ Then all your images will appear sharp as long as the source image that you upload is of high quality.
Best regards,
VinayHi,
Thank you for getting back with the URL. The font color is #383838 which is already almost black. It appears to be light because the font is very thin. You can use the below css to set the color to black and if that does not suit your taste please try to increase the font weight value to 400 or more which will make the font bolder.
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.avia_textblock p{ color:#000; font-weight:100; }Best regards,
VinaySeptember 25, 2016 at 9:28 pm in reply to: Having problem with login into wordpress after solving issue-masonry_entries.php #691381Hey tomassi,
There seem to be an issue with wordpress files as well. Please download a fresh copy of the wordpress files from wordpress.org and overwrite wp-includes/pluggable.php
You may also try to rename the plugin folder to plugin-old via FTP or Control panel > File manager.
If that does not let you login to the site please provide us a temporary FTP access (via private data field)?
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
September 25, 2016 at 9:22 pm in reply to: Google Mobile Friendly Test Entypo Fontello Blocked Resources #691380Hey lunarstudio,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinaySeptember 25, 2016 at 9:21 pm in reply to: Delete comments and categories from recent posts and adjust the excerpt text #691379Hey pimroll,
We added the below code to the Quick CSS section under Enfold > General Styling :
.blog-categories, .slide-meta-comments, .slide-meta-del{ display: none!important; }Thank you for using Enfold :)
Best regards,
VinayHi,
Please let us know if you added the code that was provided earlier?
NOTE: If you are logged in as admin you will notice the bottom of the footer may be visible only when scrolled down this is because the admin bar appears on the top and the code calculates the height of the browser window. However this will look fine for your users :)Let us know if you have any questions.
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
Hi,
I checked for the issue and it is definitely one of the plugins that you have installed.
To find which plugin it is please follow these steps:
1. Go to your plugins page > Deactivate all active Plugins
2. If the social icons does not appear when plugins are turned off, activate one plugin at a time and refresh the page each time until you find the plugin.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayHi,
Sorry for the delay, thank you for the credentials :) I checked your site and it appears the Event Booking Pro plugin is causing the issue. If you deactivate it the maps are working fine. If you like to use this plugin please remove the API key from Enfold > Google Services and install this plugin https://wordpress.org/plugins/api-key-for-google-maps/
Let us know if you have any questions we are happy to help!
Thank you for using Enfold.
Best regards,
VinayHi,
Sorry for the delay, the form look user friendly now. Only issue i found is in tablet view the form fields are very long to make it 50% width in tablet view please add the below css in your child theme styles or Enfold > general Styling > Quick css
@media only screen and (max-width: 768px) { .form-row { width: 50%!important; float: left!important;} #wpcf7-f680-o1 .wpcf7-form input[type="submit"] { width: 100% !important; } } @media only screen and (max-width: 530px) { .form-row { width: 100%!important; float: none!important;} #wpcf7-f680-o1 .wpcf7-form input[type="submit"] { width: 100% !important; } }Best regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
@Guenni007 thank you again for sharing your code. Your code appears to be working fine even when the height is changes in pixel value :)
@raylay Please try the above code provided by Guenni and let us know if you have any questions.Best regards,
VinayHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.container_wrap_first { min-height:calc(100vh - 460px); } .home .container_wrap_first { min-height:calc(100vh - 405px); }I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
The user role for the account you send us should be set to ‘administrator’ so we can add custom code (if necessary) to resolve the issue.
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
Hi,
Google services like the map feature is now constrained to work with an API key. It is easy to get the Google API key please refer to this link
If you already created an API key please delete all old API key’s from google account to avoid a conflict.
While setting up the API key make sure to add
*before and after the domain name without http, www or https in the URL.Example *.kriesi.at/*

Add your API key in the theme options Enfold > Google Services
If you already tried the above steps please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
@joemurphy please create a new ticket to provide your login credentials.Best regards,
VinayHi,
JPro Cars plugin should work fine with enfold as we haven’t heard of any known issue with it.
Apart from that there are a lot of plugins available to setup a website for car dealer please check https://wordpress.org/plugins/search.php?q=car+dealer
let us know if you have more questions.
Best regards,
VinayHi,
WooCommerce will display the image in the same ratio that you upload. Please make sure all the images are of the same size or ratio while uploading to achieve the look and feel you are after.
For more info please refer to this link https://kriesi.at/support/topic/how-get-product-images-same-size/#post-233051
Best regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Glad you figured it out. To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Glad we could help!
If you haven’t rated our theme yet we really appreciate it if you rate our theme on themeforest.
Thank you for using Enfold :)Best regards,
VinayHi,
Glad we could help!
Best regards,
VinayHey RUTHB80,
To add text or image to the footer please go to Appearance > Widgets > Footer > select which column you need to add the text or image and drag a text widget here. Once you have the newly added text widget open add your text and image here.
The mockup does not display Would you mind posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)
Best regards,
VinaySeptember 24, 2016 at 3:59 pm in reply to: I need change position icon social media in mobile #691172Hey buitretv,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey servesense,
As you already know the background video on mobile device is disabled.
Please use a plugin like https://wordpress.org/plugins/wpmbytplayer/
If you like other options https://wordpress.org/plugins/search.php?q=background+video
Best regards,
VinaySeptember 24, 2016 at 3:11 pm in reply to: Wrong navigation link highlights for portfolio images #691166Hey Rachel,
The link you provided is not working. Please check the page attribute options if the parent is set for the portfolio page.

Best regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
I checked the site and the form deletes the german vowels. Please try using a plugin like https://wordpress.org/plugins/contact-form-7/ and let us know if that helps.
Best regards,
Vinay -
This reply was modified 9 years, 4 months ago by
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