Forum Replies Created
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September 30, 2016 at 2:17 pm in reply to: Header Shopping Cart Icon / Always in mobile view #693764
Hi,
We need to take a closer look Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi,
We made some slight modification to the code and added the below code in Quick CSS pelase review the site now :)
.av-main-nav ul li.current-menu-parent > a > .avia-menu-text{ font-weight: 800!important; }Best regards,
VinayHey kilimats,
Please use the Tab elements and add custom css to hide the borders and backgrounds to get that effect as it is in the example link.
Best regards,
VinayHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
@media only screen and (max-width: 480px) { #header .widget { transform: none!important; }}Best regards,
VinayHi,
Sorry for the delay, please use the Layer Slider and set the background color in the slider options for this purpose.
Let us know if you have any questions.
Best regards,
VinayHey Steve,
I’m afraid there is no easy way to do this but you will have to load the saved template on each page.
Best regards,
VinaySeptember 30, 2016 at 1:43 pm in reply to: W3TC update breaks advanced layerslider, animations, ajax and colorsections pt 2 #693715Hey WolfvanHaeren,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
However what we can suggest to you is uninstall W3TC and delete it completely and install a latest and fresh copy of the plugin .
I hope these steps will help you https://www.maxcdn.com/one/tutorial/setup-wordpress-with-w3-total-cache/
Best regards,
VinaySeptember 30, 2016 at 1:37 pm in reply to: Connection timed out after 5000 milliseconds Error #693706Hi,
We checked the admin side and the pages are loading without any delays. Please let us know more details about the issue when exactly you are facing the slow loading of the admin pages and how we can reproduce this on our end.
Best regards,
VinayHey Anon_Designers,
sorry for the delay, please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.post-entry .av-special-heading { margin-top: 0px!important; }Best regards,
VinayHi,
Please enable overlay on the masonry galleryimages, we need to be able to inspect the element in question in order to provide you with the custom CSS.
Best regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
VinaySeptember 30, 2016 at 10:00 am in reply to: Increase size of Slider Caption Title and Caption Text for mobile and desktop #693578Hi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
@media only screen and (max-width: 768px) { .responsive #top .slideshow_caption .avia-caption-content { font-size: 22px !important; }}Best regards,
VinayHi,
It appears there is a conflict in your functions.php file and the site is showing an error when I try to add the snapchat icon for you. To resolve this issue please access wp-content\themes\enfold\functions.php file and remove the below code from the bottom of the file using a text editor like sublime text and re-upload the file to the same location.
// Register new icon as a theme icon function avia_add_custom_icon($icons) { $icons['icon_name'] = array( 'font' =>'fontello', 'icon' => 'uF2AC'); return $icons; } add_filter('avf_default_icons','avia_add_custom_icon', 10, 1); // Add new icon as an option for social icons function avia_add_custom_social_icon($icons) { $icons['Icon Label'] = 'icon_name'; return $icons; } add_filter('avf_social_icons_options','avia_add_custom_social_icon', 10, 1);If you still have any issue please provide us a temporary FTP access (via private data field)?
Best regards,
VinaySeptember 30, 2016 at 7:54 am in reply to: Link from one slide to the next (Fullscreen slider) #693551Hi,
Glad we could help!
Best regards,
VinayHi,
Please view this video to setup different colorsection options http://kriesi.at/documentation/enfold/portfolio-item/color-sections-video-backgrounds/
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.
Best regards,
VinayHi,
Would you like to go back to the design just before you imported the demo? You can do that if you backed up the theme settings. Importing a new demo will reset the theme options.
Please let us know specifically what changes you like to do and we are happy to help you :)
Best regards,
VinayHey arcmktg,
Thank you for the kind words and reaching ou to us. We really appreciate it.
1. This is more of less a wordpress editor related and some theme files depend on it. Please try to install thisplugin https://wordpress.org/plugins/tinymce-advanced/ it should get rid of this error message. If yous till continue to face the issue please create a new admin user and delete the old one. We have found that doing this has helped resolve this issue for some users.
2. It appears to be a plugin conflict. Please deactivate all active plugins and refresh the page to see if the issue persist.
3. Please turn on custom css class name support to add unique class names to builder elements.
kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/4. Adding more icons from fontello should not take much time at all. Just select the icons from fontello site and give it a unique name download the package and import it in theme options. However at the moment adding Font Awesome icons in theme options is not possible please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/
Another reason the theme does not come loaded with all the icons is because it takes a lot of loading time and it helps to keep the theme light weight. Users can easily add fontello icons of their choice and keep the loading speed to minimum always :)
5. Please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/
6. We are working on more demos and headers.
Best regards,
VinayHi,
The site looks good on my end without any errors. You may not see the changes until the cached files are cleared in your browser.
Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.
Best regards,
VinayHi,
Please select the parent menu as mega menu then you get the option column should start in a new row.

Best regards,
VinaySeptember 30, 2016 at 3:26 am in reply to: Having problem with login into wordpress after solving issue-masonry_entries.php #693483Hi,
Sorry about that, the debug was turned on to check the issue. I have turned off the debug mode in wp-config file.
Last time when you re-installed i think the files were not overwritten correctly hence this issue. Please reinstall wordpress and the theme files via FTP and it should resolve the issue for you.
Best regards,
VinaySeptember 29, 2016 at 11:52 pm in reply to: Having problem with login into wordpress after solving issue-masonry_entries.php #693429Hi,
Thank you for the credentials.
I tried to rename the plugin folder and also checked if there are any empty space before <?php starts in functions and header file but everything seem’s fine.
Please re-install wordpress by going to the admin page this should fix the issue for you.
If you do not have the database info handy you can download wp-config.php file via from the root directory via FTP and get the installation info from it.
Best regards,
VinayHi,
We checked your site on Chrome and the search bar on both the version look’s identical. Did you manage to fix it?
Let us know if you have any questions.
Best regards,
VinaySeptember 29, 2016 at 9:27 pm in reply to: How to Create a Header Centered with Lines on Either Side? #693390Hi,
Glad you were able to resolve it. To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinaySeptember 29, 2016 at 4:53 pm in reply to: How to Create a Header Centered with Lines on Either Side? #693234Hi,
When i try to access the admin page to login the below error appears.

We need to take a closer look please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinaySeptember 29, 2016 at 4:49 pm in reply to: Fatal error: Call to undefined function av – Reinstalling Manually Does Not Help #693230Hi,
Sorry for the delay, It appears the site is working without any errors now did you manage to fix it?
Please feel free to reach out to us if you need anything else. We are happy to help :)
Best regards,
VinayHi,
By Consultancy do you mean the button that appears in the icon block as shown in the below screenshot ?

You can change the button color from the button options.
To make the menu the same width of the main menu try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
ul .sub-menu { width: 958px!important; min-width: 958px!important; transform: translateX(-223px); }Best regards,
VinayHi,
You are most welcome. We will keep this ticket open, please feel free to reach out to us if you need any help.
Best regards,
VinayHi,
To remove border on selected elements please follow the steps below.
1. Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.your-custom-class, .your-custom-class .av-extra-border-element { display: none !important; }2. Enable custom css class name support for layout elements
3. Add the custom css class name tot he element.
if you still have any issue please let us know specifically which element you want to disable the border on and a precise link to it so we can inspect it and help you better.
Best regards,
VinayHey Mark,
Yes, enfold is compatible with php version 7.
Please do let us know if you have more questions.Best regards,
Vinay -
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