Forum Replies Created

Viewing 30 posts - 4,831 through 4,860 (of 10,428 total)
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  • in reply to: Headline Rotator Prepended static text #696792

    Hey mcraig77,

    You have to set font size for both the static and rotating text

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    
    /* static text */
    .av-rotator-container-inner {font-size:36px!important}
    /* rotating text */
    .av-rotator-container-inner span{ font-size:20px!important}
    

    Best regards,
    Vinay

    in reply to: Headline Rotater one line #696791

    Hey mcraig77,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .av-rotation-container-center .av-rotator-multiline-on.av-rotator-text {
        width: 100%!important;
        text-align: center;
    }
    

    Best regards,
    Vinay

    in reply to: make image lower to match line height in Special Heading #696785

    Hi,

    Thank you for reaching out to us.
    If you have more questions for us please feel free to let us know via new ticket.

    Best regards,
    Vinay

    in reply to: Launch lightbox gallery from button #696784

    Hey trellyn,

    The button opens a light box gallery now. Please elaborate what exactly are you trying to do? Would you mind posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)

    Best regards,
    Vinay

    in reply to: Mega menu submenu with and hover #696783

    Hi,

    All the 3 submenus appear the same on the link provided in private. Let us know if you figured this one out or you need any further help with this issue.

    Best regards,
    Vinay

    in reply to: is it possible to set the order for the content boxes? #696687

    Hi,

    Thank you, you too have a nice weekend :)

    We will keep this ticket open in case you have any questions please feel free to get in touch with us.

    Thank you for using enfold.

    Best regards,
    Vinay

    Hi,

    Your server does not support automatic updates from themeforest please download a fresh copy from themeforest and update the files via FTP as suggested in this link http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Vinay

    in reply to: Styling Woocommerce Login Form at My Account Page #696674

    Hey mhafeezmm,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    #top.page-id-9  form.login, #top form.register {
        min-width: 350px;
        left: 50%;
        transform: translateX(-50%);
        position: absolute;
    }
    
    .page-id-9 #main .container_wrap_first {
        border-top: none;
        min-height: 500px;
    }
    

    Best regards,
    Vinay

    in reply to: Images lightbox do not open #696669

    Hi,

    It appears the page is password protected please provide us the credentials required to inspect the elements.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    in reply to: Masonry gallery center #696664

    Hi,

    It appears there is a conflict with the google analytics code added in the Enfold > Google Services or a plugin conflict.

    For testing purpose we have removed the api key from google services theme options.

    Please delete all api key’s and refer to this link and follow the steps provided to create a new api key.
    https://kriesi.at/support/topic/google-maps-not-working-entered-api-key-tried-various-referers-etc/#post-695834

    Use this plugin https://wordpress.org/plugins/api-key-for-google-maps/ and insert the api key in the plugin options.

    Best regards,
    Vinay

    in reply to: Functionality Suggestion: Easier Page Import / Export #696662

    Hey raisonbrands,

    Thank you for the tip please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

    This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most :)

    Best regards,
    Vinay

    in reply to: not install #696658

    Hi,

    Were you able to install the theme? What exactly is the issue you are facing now?

    It appears that you have a password set to access the WP-admin page. Could you please check again and provide us the necessary credentials to further investigate this issue.

    Best regards,
    Vinay

    in reply to: Mobile menu with anchor links son't work #696655

    Hi,

    The issue is you are using the ID selector more than once and the one that the menu is linked to is hidden in the mobile using only_mobile class. So there is a bit of a conflict and hence it is not working in the mobile.

    To overcome this please add a new clorsection and give it a height of 0 using custom css

    we added the below code in quick css to make the colorsection height 0

    #wie{
        min-height: 0px!important;
    }

    It works in both desktop and mobile now.

    Please do the same for the other anchor links.

    Let us know if you have any questions.

    Best regards,
    Vinay

    Hi,

    Thank you very much for taking the time to write a wonderful 5 star review. It means a lot for us!

    We will mark this issue as resolved. If you have more questions please feel free to get back to us via new ticket. We are happy to help!

    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Mobile menu with anchor links son't work #696504

    Hey Freek,

    You are linking the whole domain and the anchors please link only the anchor #ID’s

    Example

    Do not use full URL http://domain.com/#contact

    Use only the anchor ID’s #contact

    Go to appearance > menu and change the links to just the anchor ID and it should work fine.

    If you still have any issues Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    in reply to: is it possible to set the order for the content boxes? #696500

    Hi,

    You can use a jQuery function to swap divs in mobile or tablets

    Setup your divs and enable custom css class name support http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/

    Give each div a custom class name

    Please try adding this at the very end of your themes / child themes functions.php file:

    //Change order
    function change_order(){
    ?>
    <script>
    jQuery(window).load(function(){	
    	if (jQuery(window).width() < 960) {
    	    jQuery('.div-two').insertBefore(jQuery('.div-one'));
    	}
    });
    </script>
    <?php
    }
    add_action('wp_footer', 'change_order');

    Best regards,
    Vinay

    Hi,

    Glad we could help!
    We really appreciate it if you rate our theme on themeforest .
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Main menu has logo centered, though it's off on mobile #696477

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    #mobile-advanced li {
        right: 0!important;
    }
    
    

    Best regards,
    Vinay

    Hey Xavier,

    1. Do you have any security plugins installed? It may be causing the password issue. We need to take a closer look at this please open a new ticket for issues that are not related and provide us the login credentials to further investigate this issue.

    Prior to that please check if there is a plugin conflict. To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    2. The icons are not displaying correctly. To resolve this issue please try the steps mentioned in this link http://kriesi.at/documentation/enfold/enable-cors/

    3. Please create a new admin with role as super admin and you should be able to preview all the pages.

    Let us know if you have more questions we are happy to help you.

    Best regards,
    Vinay

    in reply to: Enfold, cant access in admin area #696467

    Hey weball,

    Please access the root folder wp-content/themes via FTP or from control panel file manager and re-name the enfold folder to enfold-old and check if that helps you to login to admin area.

    If that don’t work please rename the plugins folder in wp-content/plugins to plugins-old

    If both the steps fail you may have to re-install the wordpress manually by deleting all files and re-upload the wordpress files. make sure to backup the site before re-installing it.

    You can then upload the old config.php file so you can re-install wordpress.

    For more info please check the links in private.

    Best regards,
    Vinay

    in reply to: Enfold theme website stuck on loading screen #696462

    Hi,

    You are using an old version of the theme. Please go to Enfold > Theme Updates > and update the theme to the latest version 3.8 it should resolve the issue for you.

    Best regards,
    Vinay

    in reply to: not install #696416

    Hey uuniversal,

    Do you get any error message?

    How are you trying to install?

    Please make sure you have extracted enfold.zip from the downloaded themeforest package package and upload only the enfold.zip file.

    If it does not help, install the theme via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Please get back to us if you have any issues.

    Best regards,
    Vinay

    in reply to: Trying to add a google font #696413

    Hi,

    Glad we could help!
    We really appreciate it if you rate our theme on themeforest .
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Header – Logo Area transparent #696412

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Best regards,
    Vinay

    in reply to: How to set a specific burger menu ? #696410

    Hi,

    Thank you for elaborating :)

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .av-burger-overlay {
        max-width: 300px;
    }
    .av-burger-overlay-active #top .av-hamburger-inner::before, 
    .av-burger-overlay-active #top .av-hamburger-inner::after {
        background-color: #000000;
    }
    

    If the above code don’t work for you please get back to us with a link where we can inspect the element in question so we can help better :)

    Best regards,
    Vinay

    Hi,

    You are most welcome and thank you for the tip.

    Using one API key for each site and one API key for many site both has it’s advantages and disadvantages.

    One API key for all sites:
    Easy to create and add to many sites.
    Google has a quota for every API key i believe so this might get exhausted soon depending on number of sites and traffic to the site.
    It may stop working on all sites.

    One API key for one site.
    You have to create new key and add to every site.
    If the API key fails you only have to change it for one site and not all.

    I would personally use one api key for one site.

    Feel free to get in touch with us if you have more questions.
    We really appreciate it if you rate our theme on themeforest .

    To know more about enfold features please check – http://kriesi.at/documentation/enfold/

    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: sliders don't show and update theme to 3.8 fails #696400

    Hey CideeCom,

    Please extract the wordpress theme from the downloaded package from themeforest and upload only the enfold.zip file.

    Let us know if you have any further issues we are happy to help :)

    Best regards,
    Vinay

    in reply to: removing "/" from category sort option #696397

    Hey Uroš,

    Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: text block is broken #696395

    Hi,

    We are glad to help! We will keep this ticket open please feel free to get back to us if you have further questions related to this topic.

    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: is it possible to set the order for the content boxes? #696394

    Hey Soerenm,

    Sorry it’s not clear what exactly you want to try? Please share a link to the site and an example. If i understood you correctly

    For example

    The divs on desktop are laid out

    Div-1, Div-2, Div-3, Div-4, Div-5

    and in mobile you want to change it’s order to

    Div-1, Div-3, Div-4, Div-5, Div-2

    Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)

    Best regards,
    Vinay

Viewing 30 posts - 4,831 through 4,860 (of 10,428 total)